Features and Ease of Use
All InfinityHosts hosting solutions come with the following standard features:
- 99.9% network uptime
- cPanel, Plesk, and DirectAdmin control panels
- Free and fast setup
- Several operating systems
- 1 Gbps port and high bandwidth
- Full root access
- SSL certificates
- 24/7/365 support
InfinityHosts has a SmartDC carrier-neutral datacenter located in Rotterdam, in the Netherlands. Its network is powered by multiple transit providers and over 1,000 peers providing an interactive 3D network connectivity with a capacity of over 1 Gigabits.
The servers of this hosting firm come with the industry leading cPanel, Plesk, and DirectAdmin control panels. These provide easy-to-use web interfaces for managing your accounts. In addition, the vendor also offers unmanaged R210-II, R410, R510, and R620 dedicated servers that ensure customers get the best-quality hardware support.
InfinityHosts shared hosting solutions come in four packages: Standard, Premium, Professional, and Business. Standard is the starter package. It comes with 5GB disk space, five MySQL databases, and 300GB monthly bandwidth. Business is the most advanced package. It includes 20GB disk space, 25 MySQL databases, and 1.5TB monthly bandwidth.
InfinityHosts does not offer any backup services. Users will have to take it upon themselves to perform and store backups for their websites. All the same, the vendor has made it relatively easy for users to perform their own backups through the control panel. However, users can only perform and store backups of up to 4GB. For backup space beyond 4GB, users have to contact the vendor and request more space.
Pricing and Support
InfinityHosts hosting solutions are fairly priced and come with an array of premium features, including free instant setup. The vendor has four billing cycles; monthly, quarterly, semi-annually, and annual subscription plans.
InfinityHosts does not offer a free hosting plan, but includes a seven-day money-back guarantee. This is, however, a shorter guarantee period compared to most other vendors that offer at least 30 days in which to try the service, risk-free. The vendor also offers the industry standard 99.99% network uptime guarantee.
InfinityHosts’ 24/7 technical support team can be reached via telephone, ticketing system, email, and live chat. While the vendor insists that it has a highly responsive support team, the reality is notably different: the email I sent them never got a response.
Moreover, the vendor’s website offers a limited knowledge base that provides little assistance to webmasters who prefer resolving their own hosting-related issues.