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IBM SoftLayer Review 2024 – Is It Worth It?

Mark Holden Mark Holden Web Hosting Expert

IBM SoftLayer is a HIPAA Ready Cloud IaaS provider that deals in enterprise VPS, BareMetal dedicated servers, big data, computing, storage, and security. Its services are configurable, automated and easy to scale.

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Softlayer-overview1Dallas-based SoftLayer is one of the leading IaaS infrastructure and Cloud VPS providers in the world. Its service offerings span seven industries and include big data, networking, cloud storage, security, blockchain, and application development. The company operates data centers in over 45 locations worldwide.

Features and Ease of Use

Until you order SoftLayer’s Cloud solutions or BareMetal servers, you may not fully comprehend just how many features this IaaS behemoth has in store for you. Here are some of them:

  • cPanel/WHMCS
  • Domain registration and management
  • Programming languages
  • 99.99% uptime availability
  • Backup and restore
  • PHP, Python, Ruby, Java, Node.js
  • SSL/TLS connections

Both BareMetal servers and VPS are configurable, flexible, and secure. They come with either single-processors or multiple quad-core processors with up to 3TB RAM and connected to local SSD storage in the range of 800GB to 1.2TB. So, a person can select the number of processors, RAM, and size of SSD storage that meets their workload. For starter, you may use the basic configuration, and then fine-tune your hardware as your resource needs increase.

With regards to power and performance, IBM Softlayer BareMetal servers are ahead of the pack as they include advanced GPUs that can handle intensive computing workloads such as

virtualized graphics, data analytics, and scientific computations.

IBM SoftLayer provides various BareMetal and virtual server configurations, along with an assortment of operating systems, hypervisors, and database platforms. The virtual server configurations are available in either a single- or multi-tenant model, whereas the BareMetal server configurations are available in a single-tenant model only.

Customers have a range of operating systems at their disposal such as CentOS, Debian, Microsoft, RedHat, and Ubuntu. The same applies to databases which include Software Basho, Microsoft, MongoDB, and MySQL. If they so wish, they may get extras such as public IP addresses and OS-specific add-ons such as Microsoft Office 365, Veeam, and Vmware.

Basic R1Soft server backup manager, anti-virus & spyware protection, and McAfee VirusScan are available at zero cost, but I would advise any serious owner to go for the premium options as they come with more features and security options.

Pricing and Support

With SoftLayer Cloud VPS and BareMetal dedicated servers, customers enjoy the best-in-class enterprise solutions and many add-ons, but all these come at a significant price too. Services are not oversubscribed either, meaning that performance and speed remain rock steady.

Cloud VPS users have the option to choose the flexible hourly postpaid model for their on-demand resource requirements or they can opt for the monthly prepaid billing if their workload is not defined. On the other hand, BareMetal servers are offered at fixed hourly prices, but customers can also subscribe to monthly, one-year, or three-year plans.

Server deployment is pretty fast. For instance, pre-installed servers are provisioned within 30-40 minutes while customized servers take three to four hours to run. When you set up a Pay-As-You-Go account, you’ll receive $200 in credits for any IBM Cloud service. There is no setup fee charged for the services, but be ready to pay for add-ons such as migration, IP addresses, and extra storage.

Telephone, email, and live chat support are available, but the latter is the fastest way to get help. Typical responses take 30 seconds. With a true 24/7 tech support team, IBM Softlayer ensures customers get answers whenever they’re in need. There’s also a detailed knowledge base with hundreds of guides and video tutorials that should help you navigate your local environment before you deploy your web services or apps.





How does IBM SoftLayer match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1IBM SoftLayerCompareOur Score4.2Compare
1Go4HostingCompareOur Score2.4Compare


With over 45 data centers, SoftLayer provides customers with a range of BareMetal servers and high-performance Cloud VPS configurable in hourly, monthly, and yearly options.


  • SAP-Certified Infrastructure
  • Excellent customer support team
  • Lots of free extras
  • Automated Cloud VPS solutions


  • No shared hosting plans
  • No refunds for immediate cancellations

Get customizable VPS or dedicated servers with SoftLayer1
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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