Founded in 1999 and headquartered in Clifton Park, New York, HostRocket is an American web hosting provider specializing in shared SSD, reseller VPS, colocation, and dedicated server hosting as well as web design. It hosts over 50,000 websites from its New York data center, and its website is in English.
Features and Ease of Use
As well as business-level hosting plans such as reseller hosting, colocation, and dedicated server plans, HostRocket specializes in shared SSD hosting. Its entry-level SSD Premium plan includes 5 GB SSD RAID and 200 GB bandwidth. At the other end of the spectrum, its SSD Executive plan includes 40 GB of SSD RAID and 400 GB of bandwidth.
All shared hosting plans come with a free domain plus these features:
- 5% uptime guarantee
- Fast SSD storage
- Unlimited websites
- Unlimited databases
- Software auto-installer
- Money-back guarantee
Shared SSD hosting plans come with an app installer for popular content management systems such as WordPress, Joomla, and Drupal. You also get the powerful RVsitebuilder template-based website creation system, and you can install other tools such as calendars, forums, and e-commerce shopping carts.
All HostRocket’s hosting services are delivered from the data center at its Clifton Park, NY headquarters. This 10,000 square foot data center uses redundant 10 Gbit fiber to connect to multiple carriers across a nationwide fiber network. The facility has security and backups in place to protect against cyber attacks, power outages, and adverse events. Technicians are on site 24/7/365 to resolve any issues as they arise.
Pricing and Support
HostRocket’s hosting plans are priced at the high end compared with other American or international providers. While it’s true that these are SSD plans, they are still about twice the price of many competitors’ shared SSD plans. You do get a free domain, and the storage and bandwidth allowances are also fairly high, so the entry-level plan is actually similar to many competitors’ mid-tier plans.
Shared hosting plans can be bought on monthly, semi-annual, annual, or biennially term lengths, and you get a discount for longer subscriptions. For example, an annual term costs around 20% less than a monthly term (pro rata), and a biennial plan is 33% cheaper than a monthly plan. Not only are the shorter term lengths proportionally more expensive, but also the monthly and semi-annual plans have a high additional setup fee.
24/7 customer support can be accessed via telephone or ticket. Although office hours are 9 am to 9 pm EST, emergency personnel are available around the clock. When I reached out to customer service with a sales query, I received a reply the following day: