Features and Ease of Use
Hostmein is a full-service website hosting provider offering shared cloud hosting, reseller hosting, virtual private servers, dedicated servers, colocation, domain registration, and SSL certificates.
Some of the core features included in Hostmein’s packages are as follows:
- 95% network availability guarantee
- Automatic backup with up to three months retention
- Domain registration (at extra cost)
- One to five domains, dependent on the plan
- SSL certificates (at extra cost)
- Unlimited bandwidth on all plans
Hostmein has its own servers with RAID 10 storage, but they are colocated in other companies’ data centers at six locations across Europe and America. While this is quite common, it might affect website speed and response times for technical issues. Their shared hosting is housed in the only Tier 3 data center in the Balkan area, which has also been awarded a LEED V4 Gold Award. But not all their data centers are Tier 3, as confirmed by a quick call to support. They also have no clearly advertised uptime guarantee.
Hostmein adds value with its security features, including some that come with the regular packages and others that you can choose as optional add-ons. The regular packages include BitNinja software to safeguard your server from malicious attacks, protection against denial of service (DOS) attacks, an antispam manager, antivirus protection, and the CageFS sandboxed file system. If you want extra peace of mind, you can opt for monthly support services at an additional cost, where Hostmein will monitor your website for security and technical issues.
Pricing and Support
Hostmein is slightly more expensive than local or international providers, but I’d personally be happy to pay a little more for a Tier 3 data center (shared hosting only) and RAID 10 SSD storage.
Pricing is quite rigid and can only be purchased in one-year terms. There is no monthly contract, and no multi-year terms with discounted rates. There are also no free trials, no freemium plan, and no money-back guarantee.
You can contact technical support by telephone, email, Skype, and Facebook messaging. I have contacted them via Facebook several times during the daytime and I’ve always received a rapid and helpful response. The call center is open from 10 am to 6 pm, and the ticket support system is available 24/7/365. I’d love to use live chat, but there is none.