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Reviews and expert opinion Hosting Matters

Mark Holden Mark Holden Web Hosting Expert

Florida-based Hosting Matters has notched up almost 20 years of experience. According to its logo, this company offers “superior service [at a] sensible price,” so let’s see if these claims can be substantiated.

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Overview

Features 8

Florida-based Hosting Matters was founded in 2000. It specializes in a range of hosting solutions, including shared hosting, reseller hosting, dedicated servers, and domain registration.

This provider’s English-language website has a simple design and is informative.

Features and Ease of Use

Hosting Matters’ three shared hosting plansM250, B500, and Unmetered — vary in terms of disk space, bandwidth, add-on domains, email accounts, databases, FTP accounts, and other minor specifications. While the M250 and B500 plans provide limited storage and bandwidth, the Unmetered plan (as the name suggests) provides unlimited storage and bandwidth.

The following features are common across all plans:

  • Daily backups 
  • InterWorx control panel
  • Softaculous installer
  • Cron job manager
  • SSL support
  • SSH access

As much as I prefer the more popular cPanel control panel, Hosting Matters offers the equally user-friendly InterWorx control panel that provides pretty much the same facilities for managing your website files, adding/removing email accounts, and much more besides.

InterWorx integrates the Softaculous installer that helps you install popular CMS and other applications with a single click, just as you would from a mobile phone’s app store. We’re talking about WordPress, Joomla, Drupal, PrestaShop, Magento, and more.

All shared hosting plans support SSH access so you can control your hosting from anywhere in the world. You can also schedule Cron jobs to run periodically, to save you a lot of regular manual effort. 

Pricing and Support

Hosting Matters’ prices fall slightly on the high side (compared with the U.S. market) for the features on offer. However, the Unmetered plan is a good value for money.

You can pay via PayPal, credit/debit card, check, or money order on various billing cycles from monthly to annual, with no apparent discount for the longer term length. The 30-day money-back guarantee affords you the opportunity to get out within the first few weeks if you find this host is not to your liking.

Besides being able to contact this company’s customer support via email and support ticket, you can also reach out via Facebook. Unfortunately, I failed to secure a response via any of the support channels. If you have to resort to self-support, you will be pleased to see the very comprehensive knowledge base:

Screenshot 2019 07 31 at 19.33.42

4.0

Pricing

Hosting Matters Dedicated Server
Plan NameStorageBandwidthCPURAMPricePlan NameStorageBandwidthCPURAMPriceQuad core, dual thread, with cPanel/WHM license, backups, and enhanced monitoring included2 x 500 GB SATA3 TBE3-1230 (8 x 3.20 GHz/8M cache)8 GB$231.00More detailsIntel Xeon 5130 (Single Processor)500 GB SATA2 TB2 x 2.0 GHz/ 1 x 4M2 GB$179.95More detailsIntel Xeon 5140 (Single Processor)500 GB SATA2 TB2 x 2.33 GHz/1 x 4M2 GB$209.95More detailsIntel Xeon 5150 (Single Processor)500 GB SATA2 TB2 x 2.66 GHz/1 x 4M2 GB$229.95More detailsIntel Xeon 5335 (Single Processor)500 GB SATA2 TB4 x 2.0 GHz/1 x 8M2 GB$239.95More detailsIntel Xeon 5345 (Single Processor)500 GB SATA2 TB4 x 2.33 GHz/1 x 8M2 GB$259.95More detailsIntel Xeon 5405 (Single Processor)500 GB SATA2 TB4 x 2.0 GHz/1 x 12M2 GB$239.95More detailsIntel Xeon 5410 (Single Processor)500 GB SATA2 TB4 x 2.33 GHz/1 x 12M2 GB$259.95More detailsIntel Xeon 5430 (Single Processor)500 GB SATA2 TB4 x 2.66 GHz/1 x 12M2 GB$319.95More detailsIntel Xeon 5130 (Dual Processor)500 GB SATA2 TB4 x 2.00 GHz/2 x 4M2 GB$239.95More detailsIntel Xeon 5140 (Dual Processor)500 GB SATA2 TB4 x 2.33 GHz/2 x 4M2 GB$269.95More detailsIntel Xeon 5150 (Dual Processor)500 GB SATA2 TB4 x 2.66 GHz/ 2 x 4M2 GB$329.95More detailsIntel Xeon 5335 (Dual Processor)500 GB SATA2 TB8 x 2.0 GHz/ 2 x 8M2 GB$259.95More detailsIntel Xeon 5345 (Dual Processor)500 GB SATA2 TB8 x 2.33 GHz/2 x 8M2 GB$319.95More detailsIntel Xeon 5405 (Dual Processor)500 GB SATA2 TB8 x 2.0 GHz/2 x 12M2 GB$279.95More detailsIntel Xeon 5410 (Dual Processor)500 GB SATA2 TB8 x 2.33 GHz/2 x 12M2 GB$329.95More detailsIntel Xeon 5430 (Dual Processor)500 GB SATA2 TB8 x 2.66 GHz/2 x 12M2 GB$359.95More details
More details

Comparison

How does Hosting Matters match up to the competition?

InterServerCompare4.8Compare
KamateraCompare4.8Compare
Compare4.0Compare
BluehostCompare2.5Compare

Hosting Matters REVIEW: BOTTOM LINE

Hosting Matters offers some decent features, but not sufficient to justify its prices, except on the unlimited plan. Although I was pleased with this provider’s knowledge base, I wasn’t so happy with the pre-sales support response (or lack of).

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • 30-day money-back guarantee
  • Unlimited storage and bandwidth (on the Unmetered plan)
  • Decent knowledge base
  • Softaculous installer

Cons

  • Slightly high prices
  • Unresponsive pre-sales support
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
4.0
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Best host of all I’ve tried

I'm a website designer with literally hundreds of websites. I've used justhost two cows, Stablehost and several other hosts. Justhost was a nightmare. Hosting Matters has really responsive and expert tech support. The actual people who run the company are tech support not hired minions who can't even speak in English like justhost. I would pay double what they charge for their responsive support.

avatar
Karen Chun, USA
July 01, 2022
5
Price is not bad but the quality is POOR

Having first hand experience I will share my experience. Pros: reasonable price Cons: Very poor service Considerable down time Logs show constant hacking attempts Arrogant management Sub par quality control Outdated apps Unprofessional

avatar
Mark, USA
November 13, 2021
2
Great Support Staff

After many years with another hosting provider, I got tired of increased charges and declining site performance. I had a lot of problems with my old provider during the transition of several domains to Hosting Matters. HM's support people were knowledgeable and anxious to help - beyond the call of duty - and they saved me hours of work on my own. Terrific! I would recommend Hosting Matters to anyone who needs quality hosting. Other than being a hosting customer, I have no other affiliation with Hosting Matters and found them through the recommendation of a long-time friend.

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David Vandagriff, USA
March 02, 2020
5
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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