Features and Ease of Use
Hostedium sells a simple selection of shared hosting plans that come with these core features:
- 99.99% uptime guarantee
- Manual backups (configured by you)
- Free .com domain registration
- Unlimited add-on domains
- From 250 MB to unlimited storage
- Unlimited bandwidth
The three types of shared hosting plan – Budget, Business, and SSD – come with many features in common. For example, all plans come with unlimited add-on domains, subdomains, databases, email accounts, and FTP accounts. So you’ll never be short of resources.
All hosting plans run on Linux, with the cPanel control panel, a one-click installer, and a website building tool. You also get an above par 99.99% uptime guarantee (although I can’t find any details of compensation credits for incurred downtime). More advanced webmasters will like the support for all versions of PHP, all the programming languages that run on Linux, plus Cron jobs and SSH access.
Note that Hostedium will not help with backups, so you have to configure these yourself via the cPanel control panel.
The hosting plans provide quite a bit of flexibility. You can choose between U.S. and U.K. servers, and choose between HDD storage and the far faster SSD storage.
Pricing and Support
Hostedium’s prices are good value for money considering the high resources allocations and the support for value-added features. You also get a free .com domain thrown in as an added bonus, but SSL certificates cost extra.
Plans can only be bought on one-year terms, which is strict compared to most providers. There is a 15-day money-back guarantee, with the proviso that not all payment methods are eligible for a refund, and you only get a 70% refund with some payments methods.
Customer service can be accessed during office hours on Mondays through Saturdays by telephone, ticket, live chat, and online contact form. I contacted the company by live chat at 8 pm (GMT+5), and the operator picked up straight away to answer my questions politely and efficiently:
If you like to try supporting yourself before contacting the company, you’ll be pleased to learn that there is a substantial help center (with lots of video tutorials) for you to learn from.