Reviews and expert opinion Heteml

Ranked 949th from 2543 Web Hosting
4.3
Ease of Use
4.3
Features
4.3
Pricing
4.3
Support
4.3
Server locations
Japan
Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert
Heteml is a Japanese hosting provider that offers SSD hosting solutions. It has managed to amass a significant market share in Japan by targeting mainly SMEs.

Overview

Heteml

Japanese hosting provider Heteml (a sub-brand of GMO Internet Group) offers SSD hosting solutions to mainly medium-sized businesses. It appears in the list of the top ten hosting companies in Japan by market share, and its data centers are located in Japan. This provider also has a presence in the United States, Brazil, China, and Taiwan. Their website is available is in Japanese.

Features and Ease of Use

Heteml’s hosting solutions have the following standard features:

  • Free Let’s Encrypt SSL certificate
  • Automatic backup
  • MySQL databases
  • SQLite
  • phpMyAdmin
  • FTP accounts
  • Unlimited email addresses
  • HTTP/2
  • SSH access

Heteml’s SSD servers are housed in a well-equipped data center that uses state-of-the-art redundancy protocols and which has an earthquake- and fire-resistant design. The servers use more than 20 Xeon cores and have a large capacity of up to 128GB disk space.

Proprietary technology with a modular version of PHP provides faster and more secure web hosting solutions. You can host multiple websites on one server, and the servers are monitored 24/7/365 to ensure a guaranteed uptime of 99%.

This provider offers free Let’s Encrypt SSL certificates with all its hosting packages. It offers daily automatic backups for the last seven days and allows users to restore as many times as they wish. You can operate multiple websites on one server.

Pricing and Support

Heteml’s plan prices (in Japanese yen) are in line with other Japanese hosting companies. There is only one billing cycle, which is monthly, and you can pay by credit/debit card or bank transfer. Domain transfers are charged for, and customers can either pay for a GlobalSign SSL certificate or use the free Let’s Encrypt SSL certificate. There is no money-back guarantee, but there is a 15-day free trial, and don’t forget that you only commit to monthly billing anyway.

You can talk to the Heteml support team by telephone or email during Japan business hours. There is no live chat, no ticketing system, and this is not 24/7 support. However, I found the support team to be experienced and highly efficient, and their assistance is backed up by a detailed knowledge base (the ‘manual’) plus a set of FAQs on the website.

Heteml

Bottom line on Heteml

Heteml’s SSD hosting solutions are designed to serve small and medium-sized businesses. The absence of any data centers outside Japan also suggests a focus on local businesses. Users looking for virtual private servers or dedicated servers would have to look elsewhere, but this provider has the right resources and expertise to deliver excellent solutions for Japanese SMEs.

Pros

  • SSD-powered servers for faster-loading websites
  • Daily automatic backups up to 7 days
  • An uptime guarantee of 99.99%
  • A 15-day free trial

Cons

  • No VPS or dedicated server solutions
  • Customer support is not 24/7
Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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