Since its inception, Hatchet has developed a brand around being “specialists in online solutions” along with the technical know-how to help guide you through your hosting experience.
The hosting company was started in 2015 by founders Matt and Daniel, and has since grown from being just an idea to the status of a fully-fledged service provider serving enterprises across Australia and beyond. Its offerings include web hosting, web design, app development, and software development as well as database services.
Features and Ease of Use
Hatchet web hosting solutions come with the following standard features:
- Free SSL certificates
- Free and easy website migrations
- 99.99% SLA uptime guarantee
- PHP 7.3, 7.2, 7.1, 7.0, and 5.6
- SSD storage servers
- MailScanner and spam filtering
- Backed by Amazon AWS
Besides shared hosting, this vendor offers managed WordPress services, meaning that the vendor will offer you peace of mind as they take care of everything. The services are powered by enterprise-level hosting servers optimized to host WordPress sites, not to mention WordPress caching provided by LiteSpeed web servers.
The web host serves its hosting accounts in a cPanel environment with tools and features to make it easy for users to be able to run and manage all the aspects of their websites. Moreover, it exploits the use of malware scanners and MailScanner that help stop attacks such as spam and viruses from ever reaching your email inbox.
It also provides premium data security with reliable website backups that are performed automatically every day. The backups are retained for a fortnight and you can always restore them in the event of a loss.
Pricing and Support
Hatchet’s solutions are expensively priced with the starter plan priced as high as 10 times than most vendors in the market (although they come with a good mix of advanced features). Users can pay in Australian dollars and they are billed monthly, quarterly, semi-annually, and annually.
Its offerings come with a 99.99% uptime guarantee, which is slightly above the industry-standard, and there is also a 30-day refund window.
For inquiries, the support desk can be contacted via live chat, email, telephone, ticketing system, or through a pre-sales contact form.
That being said, this vendor has no self-support resources such as FAQs or tutorials and the knowledge base is lacking.