Features and Ease of Use
GiraffeCloud provides its customers with a wide range of web hosting services. These include domains, shared hosting, VPS hosting, and SSL certificates. It has both Windows and Linux shared web hosting and some of the features include:
- Unlimited disk space (except for the entry-level plan)
- Unlimited data transfers (except for the entry-level plan)
- Unlimited MySQL/MSSQL databases
- 99.9% uptime guarantee
- 24/7/365 technical support
- 30-day money-back guarantee
- Unlimited email accounts
- Regular backups (every five days)
Both shared hosting packages feature very user-friendly control panels. The Windows package comes with Plesk Onyx while the Linux package has cPanel. These control panels have the most intuitive interface and quality features which allow you to easily manage your website and hosting account effortlessly.
Under the two control panels, you will further get integrated one-click application installation features. These include Softaculous auto-installer on cPanel and an intuitive web interface on Plesk Onyx. These have been accompanied by a vast script library and automate script installations for web apps such as Joomla, WordPress, and Drupal among others.
All hosting is on state-of-the-art servers with cutting-edge hardware and software technology featuring the likes of Dual Intel Xeon Processor E5 and Varnish Cache. These optimize website performance and guarantee lightning fast loading speeds with a 99.9% uptime.
Pricing and Support
This vendor has four highly priced plans for each shared hosting package. These plans come with similar features and quantities. The entry-level plan gets you 20GB disk space, 200GB traffic, and only supports single domain hosting. The vendor allows for smooth upgrades to higher-level plans whose specifications include unlimited quantities of disk space, bandwidth, and databases among others.
GiraffeCloud takes customer satisfaction very seriously and gives you a 30-day money-back guarantee. You can use this period to test its products and if you are not 100% satisfied, you can get your refund within the month.
If necessary, you can buy SSL certificates separately from major brands such as Thawte, RapidSSL, GeoTrust, and Comodo. This will not only secure your website, but also boost customer confidence in what you have to offer online. You can take advantage of the free Comodo SSL certificate for the three months and have an exclusive head start with it.
This vendor’s hosting plans for both packages have different billing cycles. The first two low-end plans only have 12-month contracts while the other two high-end plans are billable for three, six, and twelve months. These can be paid for through PayPal, credit cards, and Bitpay options.
When it comes to customer support, you can begin by accessing a comprehensive knowledge base for self-support. If that doesn’t meet your needs, you have the option to seek specialized support through email, tickets, phone, live chat, or by filling out a sales contact form. Based on my personal experience, their customer support agents usually respond to tickets within two hours or less.