Fidelium Host is a small, privately held company (with about 1-10 employees) based in Santiago, Chile. It offers basic shared hosting and VPS hosting services serving individuals and SMEs in the local market and beyond.
The Fidelium Host website is only available in Spanish and upon accessing it, it has some loading issues which could be bad news for site visitors.
Features and Ease of Use
With Fidelium Host website solutions, you can expect the following standard features:
- Uptime of 99.999%
- Unlimited monthly transfer
- cPanel control panel access
- Mail support
- Weekly backups included
This vendor’s standard hosting plans are specially designed for beginners with personal blogs, but if you are running a small business website, you would be better off with the SMEs hosting packages. Both solutions are served with the cPanel control panel with an easy-to-use interface to help users easily manage and run all aspects of their website accounts.
If you need more website speed and power or have specific requirements that shared hosting couldn’t meet, then this host has a VPS hosting solution with tools to serve your purpose. The plans are divided into three packages – VPS 1, VPS 2, and VPS 5 – and you get anywhere between 20GB to 320Gb disk space, 1000GB to 5000GB monthly traffic, and up to 16GB RAM.
By default, all plans include weekly backups, but since it has only stated the backups in passing, it would be wise to speak with the support team to inquire more about the backup services before you hit that purchase button.
With that in mind, other important website aspects like SSL certificates or security measures such as DDoS protection are lacking.
Pricing and Support
The company offers its shared web hosting packages on an annual basis, which might come across as overwhelming or even expensive for businesses operating on low-cost budgets. However, there’s a silver lining: the VPS services are available through monthly subscriptions, and the pricing is indicated in U.S. dollars.
The vendor lacks a refund or a money-back guarantee policy but as a consolation, you get a high uptime guarantee of 99.999%.
If you have an issue that needs to be addressed, you can contact this vendor via a contact form, telephone, email, or WhatsApp Web. Unfortunately, there is no ticketing system or live chat and while there are several blog articles on its website, self-support resources like a knowledge base and FAQs seem non-existent.