Features and Ease of Use
Exceed IT’s three primary shared hosting plans — Basic, Standard, and Advanced — differ in web space, bandwidth, domains, and a few other things. Although the feature set is a little limited compared to some competitors, this may be because the company takes care of many of the tasks required to take your website online. That said, the hosting plans include the following features:
- Daily backups
- User-friendly control panel
- Perl/CGI/ASP/PHP support
- IMAP support
- SmartStats statistics (but not with the Basic plan)
Even though I prefer the cPanel or Plesk control panels, this provider’s own customizable control panel seems to support the same capabilities via an equally user-friendly interface, and you can adjust it to meet your needs. You can manage your website files, backup intervals, FTP accounts, domains, email accounts, and more.
As already alluded, Exceed IT takes care of installations for you rather than providing a one-click installer such as Softaculous. The theory is that you can save time by letting this host take the strain while you concentrate on your core business. Exceed IT will also migrate your website from another host.
Pricing and Support
All of the hosting plans are billed annually in pounds sterling, but the prices are slightly high compared with European competitors. You can choose to be invoiced, or you can pay by credit/debit card, cash, cheque, or bank transfer. There is no money-back guarantee, but you can get a pro-rata refund for the remaining period if you end your contract early.
Remote support is available via TeamViewer, and you can summon one-to-one support by telephone, ticket, or email. Unfortunately, my several submitted pre-sales questions were never answered. Exceed IT’s website has a page for self-support resources, which looks nice but doesn’t contain much information.