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Reviews and expert opinion Exceed IT

Mark Holden Mark Holden Web Hosting Expert

Exceed IT has been in the U.K. and international hosting markets for more than 15 years, so you’re probably in safe hands. I’d be happier if the prices were a little lower and the support team had replied to my exploratory emails.

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Overview

Screenshot 2019-08-26 at 13.49.00British hosting provider Exceed IT was founded back in 2002 to provide shared hosting, VPS hosting, domain registration, and several other web-related products and services. Its English-language website has a simple design; maybe too simple since the information is somewhat limited.

Features and Ease of Use

Screenshot 2019-08-26 at 13.49.00

Exceed IT’s three primary shared hosting plans — Basic, Standard, and Advanced — differ in web space, bandwidth, domains, and a few other things. Although the feature set is a little limited compared to some competitors, this may be because the company takes care of many of the tasks required to take your website online. That said, the hosting plans include the following features:

  • Daily backups
  • User-friendly control panel
  • Perl/CGI/ASP/PHP support
  • IMAP support
  • SmartStats statistics (but not with the Basic plan)

Even though I prefer the cPanel or Plesk control panels, this provider’s own customizable control panel seems to support the same capabilities via an equally user-friendly interface, and you can adjust it to meet your needs. You can manage your website files, backup intervals, FTP accounts, domains, email accounts, and more.

As already alluded, Exceed IT takes care of installations for you rather than providing a one-click installer such as Softaculous. The theory is that you can save time by letting this host take the strain while you concentrate on your core business. Exceed IT will also migrate your website from another host.

Pricing and Support

All of the hosting plans are billed annually in pounds sterling, but the prices are slightly high compared with European competitors. You can choose to be invoiced, or you can pay by credit/debit card, cash, cheque, or bank transfer. There is no money-back guarantee, but you can get a pro-rata refund for the remaining period if you end your contract early.

Remote support is available via TeamViewer, and you can summon one-to-one support by telephone, ticket, or email. Unfortunately, my several submitted pre-sales questions were never answered. Exceed IT’s website has a page for self-support resources, which looks nice but doesn’t contain much information.

Pricing

4.0

Comparison

How does Exceed IT match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Exceed ITCompare4.1Compare
BluehostCompare2.5Compare

User reviews

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Exceed IT REVIEW: BOTTOM LINE

Although Exceed IT seems to be a reliable hosting provider, I can’t recommend it to anyone with a tight budget. I’d also feel better if I’d been able to summon some kind of pre-sales support.

Pros

  • Live support via TeamViewer
  • Customizable control panel
  • Daily backups
  • Hassle-free website transfers

Cons

  • High prices
  • Unresponsive customer support

See high quality hosting solutions at Exceed IT.

Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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