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exabytes Review 2024 – Why Users Love It

Mark Holden Mark Holden Web Hosting Expert

Exabytes.SG offers a decent range of affordable hosting solutions and a generous money-back guarantee. However, its customer support isn’t always helpful.

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Features optimage2

Based in Singapore, with offices in Malaysia and Indonesia, Exabytes.SG is a web hosting provider with a wide range of solutions. The platform offers shared hosting, reseller hosting, WordPress hosting, VPS hosting (Linux and Windows), dedicated servers (Linux and Windows), domain registration, and several other related services.

Exabytes.SG’s data centers are located in Singapore, Malaysia, Indonesia, and the U.S.A. Although informative, the website is a bit messy and only available in English. All of the provider’s plans are displayed in Singapore dollars.

Features and Ease of Use

Exabytes.SG offers four shared hosting, or business shared hosting, plans – EBiz 12 Mini, EBiz 12 Plus, EBiz 12 Pro, and EBiz 12 Max. The plans vary in storage, hosted website, email accounts, monthly visits, and a few other specifications. However, all four plans share a set of common features including the following:

  • Plesk control panel
  • One-click application installer
  • 99.9% uptime guarantee
  • SSD storage
  • Free domain (with annual plans)
  • Free SSL certificate
  • Automatic backups

All of Exabytes.SG’s plans are powered by SSD storage which performs much faster, and with more stability, than the traditional HDD storage in terms of the processing of website data. This reflects positively on your website’s loading speed, stability, and overall performance.

When it comes to control panels, I usually prefer the more popular cPanel. However, the Plesk control panel, that comes with all of Exabytes.SG’s plans, is also one of the most commonly used control panels in the industry. Like cPanel, Plesk has a highly user-friendly interface which makes the full management and control of your website very easy. 

Even though Exabytes.SG offers a wide range of features and specializes in a decent range of solutions, there are many other hosts out there that even have more to offer. If you’re still not sure about Exabytes.SG, then have a quick look at our list of the  top web hosting comparison before making any major decisions.

Pricing and Support

Exabytes.SG offers feature-packed plans at generally affordable prices. You can choose between monthly, annual, or triennial billing cycles for all plans. Except for EBiz 12 Mini, all plans come with an impressive 100-day money-back guarantee. Additionally, when you sign up for an annual plan, you receive a free domain for the first year.

The Exabytes.SG website has a comprehensive knowledgebase, but I wish the customer support was as helpful.

First off, only the technical support is available 24/7. The sales and billing support are only available during working hours. You can contact them via phone, live chat, email, or support ticket. Luckily, I was able to get in contact with the live chat, but sadly the agent wasn’t as helpful as I expected. Even though I asked a very simple question about which app installer they provide, I had to explain it over and over again for the agent to understand and give me the answer I was looking for.

Support 2

A free domain name is included with some hosting plans from Exabytes.SG


How does Exabytes.SG match up to the competition?

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What I like most about Exabytes.SG is its affordable hosting solutions which come with a wide range of useful features and freebies. However, its support team needs more training to be more reliable and helpful. That’s why I suggest you check our list of the best web hosting services.


  • Free domain
  • 100-day money-back guarantee
  • SSD storage
  • Affordable prices


  • Unreliable support
  • Unorganized website

Visit Exabytes.SG for affordable and feature-rich hosting solutions.


Is it better to choose a local host or an international host?

If your website’s visitors are in Southeast Asia, it’s best to choose a host with a data center in the region. This will ensure the best user experience and performance for your site. While Exabytes.SG does have a US data center as well, it’s primarily built for Southeast Asia, with data centers in Singapore, Malaysia, and Indonesia.

Which of Exabytes.SG’s plans gives you the best value for money?

Exabytes.SG’s cPanel 12 Plus plan is its best-value plan. It’s loaded with free features, including a free domain, free daily backups, and free SSL certificates. It also gives you unlimited bandwidth, and it uses the LiteSpeed web server for better WordPress performance. But despite all it offers, Exabytes.SG isn’t one of our top 10 web hosts for 2024

What sort of money-back guarantee does Exabytes.SG have?

The 100-day money-back guarantee you get with Exabytes.SG is one of the most generous in the industry. But it doesn’t offer this on entry-level plans. You can find deals on our coupons page for many of the top web hosts on the planet that offer generous guarantees on all plans.

Does Exabytes.SG have cPanel?

Exabytes.SG offers cPanel hosting, which as the name suggests, lets you use cPanel to manage your hosting space. But its WordPress hosting comes with an innovative control panel that’s optimized for WordPress.

cPanel is the industry-standard, but some control panels can be just as good. We’ve identified the best cPanel alternatives for 2024.
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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Based on 17 reviews in 2 languages
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Expect delays and issues – Would think twice before moving across

We had recently migrated our data from an international service provider and was poorly advised on transition. Multiple issues were experienced during the data migration process. Eventually, once we did move across, we were advised that there we were unable to use a mail forwarding function, something that we were using previously but didnt know was not offered in the cPlus Pro plan. Even till date, we are still stuck with spamfilters rejecting our business emails. this is still an ongoing issue.

Jeremy, Australia
June 26, 2022
Lousy server with frequent hosting issues

Don't be fooled by the 5 stars. they are all aiming to gain affiliate commission. avoid this server at all costs. Face multiple server issues such as unable to access webmail, lousy support mixing and making server side errors to our uptime. disrupting our work at workday at times.

Kent, Malaysia
March 16, 2021

Hi Kent, This is Kim from Exabytes. Thank you for bringing this issue to our attention. We are sorry to hear about your unpleasant experience. We aim to provide a hassle-free hosting experience for all our clients, but sadly it was not the case for you. We hope that you could give us an opportunity to assist you better and turn this unfortunate event around. We would appreciate it if you could provide us your account details (client name, client ID, and ticket ID), and email them to [email protected]. This will help us in our investigation into your case. We look forward to your response. Kim Wong

Kim , Malaysia
September 02, 2021

Fast response, great support team and provide real solutions. especially for a newbie like me. maybe I will recommend this hosting to my friend when they want to make a website or blog like me. Thank you team exabytes. two thumbs up..............

Veni Cornelia, Indonesia
April 14, 2020
Support responsive

I have website that host with them around one year. Really worth to purchase their service. Although sometimes my website have facing 404 error or other problem, but their technical team willing to help me to fix within 15-25 minutes. Fast, responsive, professional, 24/7/365 which I more satisfied on this. Honest hosting company Keep it up. :)

Kent Tan, Malaysia
April 15, 2019
Support responsive

They reply my ticket within 15 minute after I submit the ticket to their support system when my website facing the issue and finally they help me solve my issue successfully. So far their hosting also worth to use because never facing downtime error issue and my website can run smooth most of the time. Love their services! :)

Yuming Lee, Malaysia
March 13, 2019
Satisfied With Exabytes Hosting & Support

I have already been with Exabytes for around 2 years, my site is doing great with their hosting. Besides that, they provide pretty good support and guide me through the process clearly. I don't see any issue or encounter any big problem compare to other hosting provider. I would say with the price and support provide by Exabytes is equal to the value. Highly recommend for any of you to host with Exabytes.

Daniel Chong, Malaysia
October 05, 2018
Great Experience with Exabytes

I had been an Exabytes user for quite a long time now. Exabytes provide superb technical support and customer service. It has been an enjoyable experience working with Exabytes. Recently, I also purchased their domain! You may check out the website below for their Ramadan Promo before it ends. Thanks Exabytes for your service!

Agnes, Malaysia
June 12, 2018
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