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Reviews and expert opinion Exabytes.SG

Mark Holden Mark Holden Web Hosting Expert

Exabytes.SG offers a decent range of affordable hosting solutions and a generous money-back guarantee. However, its customer support isn’t always helpful.

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Overview

Features optimage2

Based in Singapore, with offices in Malaysia and Indonesia, Exabytes.SG is a web hosting provider with a wide range of solutions. The platform offers shared hosting, reseller hosting, WordPress hosting, VPS hosting (Linux and Windows), dedicated servers (Linux and Windows), domain registration, and several other related services.

Exabytes.SG’s data centers are located in Singapore, Malaysia, Indonesia, and the U.S.A. Although informative, the website is a bit messy and only available in English. All of the provider’s plans are displayed in Singapore dollars.

Features and Ease of Use

Exabytes.SG offers four shared hosting, or business shared hosting, plans – EBiz 12 Mini, EBiz 12 Plus, EBiz 12 Pro, and EBiz 12 Max. The plans vary in storage, hosted website, email accounts, monthly visits, and a few other specifications. However, all four plans share a set of common features including the following:

  • Plesk control panel
  • One-click application installer
  • 99.9% uptime guarantee
  • SSD storage
  • Free domain (with annual plans)
  • Free SSL certificate
  • Automatic backups

All of Exabytes.SG’s plans are powered by SSD storage which performs much faster, and with more stability, than the traditional HDD storage in terms of the processing of website data. This reflects positively on your website’s loading speed, stability, and overall performance.

When it comes to control panels, I usually prefer the more popular cPanel. However, the Plesk control panel, that comes with all of Exabytes.SG’s plans, is also one of the most commonly used control panels in the industry. Like cPanel, Plesk has a highly user-friendly interface which makes the full management and control of your website very easy. 

Even though Exabytes.SG offers a wide range of features and specializes in a decent range of solutions, there are many other hosts out there that even have more to offer. If you’re still not sure about Exabytes.SG, then have a quick look at our list of the  top web hosting comparison before making any major decisions.

Pricing and Support

Exabytes.SG’s prices are generally affordable given the feature-packed plans it offers. The billing cycle options available for all plans are monthly, annually, or triennially. All plans, except for EBiz 12 Mini, are backed by a very generous 100-day money-back guarantee. When registering for an annual plan, you get a free domain for the first year. 

The Exabytes.SG website has a comprehensive knowledgebase, but I wish the customer support was as helpful.

First off, only the technical support is available 24/7. The sales and billing support are only available during working hours. You can contact them via phone, live chat, email, or support ticket. Luckily, I was able to get in contact with the live chat, but sadly the agent wasn’t as helpful as I expected. Even though I asked a very simple question about which app installer they provide, I had to explain it over and over again for the agent to understand and give me the answer I was looking for.

Support 2

A Free Domain is included when purchasing any hosting service from Exabytes.SG

Comparison

How does Exabytes.SG match up to the competition?

HostingerCompare 4.9 Compare
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BluehostCompare 2.5 Compare

User reviews

Based on 16 reviews in 2 languages
4.5
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Kent
1
Kent
Malaysia
March 16, 2021
Lousy server with frequent hosting issues

Don't be fooled by the 5 stars. they are all aiming to gain affiliate commission. avoid this server at all costs. Face multiple server issues such as unable to access webmail, lousy support mixing and making server side errors to our uptime. disrupting our work at workday at times.

Veni Cornelia
5
Veni Cornelia
Indonesia
April 14, 2020
Hosting

Fast response, great support team and provide real solutions. especially for a newbie like me. maybe I will recommend this hosting to my friend when they want to make a website or blog like me. Thank you team exabytes. two thumbs up..............

Kent Tan
5
Kent Tan
Malaysia
April 15, 2019
Support responsive

I have website that host with them around one year. Really worth to purchase their service. Although sometimes my website have facing 404 error or other problem, but their technical team willing to help me to fix within 15-25 minutes. Fast, responsive, professional, 24/7/365 which I more satisfied on this. Honest hosting company Keep it up. :)

Yuming Lee
5
Yuming Lee
Malaysia
March 13, 2019
Support responsive

They reply my ticket within 15 minute after I submit the ticket to their support system when my website facing the issue and finally they help me solve my issue successfully. So far their hosting also worth to use because never facing downtime error issue and my website can run smooth most of the time. Love their services! :)

Daniel Chong
4
Daniel Chong
Malaysia
October 05, 2018
Satisfied With Exabytes Hosting & Support

I have already been with Exabytes for around 2 years, my site is doing great with their hosting. Besides that, they provide pretty good support and guide me through the process clearly. I don't see any issue or encounter any big problem compare to other hosting provider. I would say with the price and support provide by Exabytes is equal to the value. Highly recommend for any of you to host with Exabytes.

Agnes
5
Agnes
Malaysia
June 12, 2018
Great Experience with Exabytes

I had been an Exabytes user for quite a long time now. Exabytes provide superb technical support and customer service. It has been an enjoyable experience working with Exabytes. Recently, I also purchased their domain! You may check out the website below for their Ramadan Promo before it ends. Thanks Exabytes for your service!

Exabytes.SG REVIEW: BOTTOM LINE

What I like most about Exabytes.SG is its affordable hosting solutions which come with a wide range of useful features and freebies. However, its support team needs more training to be more reliable and helpful. That’s why I suggest you check our list of the best web hosting services.

Pros:

  • Free domain
  • 100-day money-back guarantee
  • SSD storage
  • Affordable prices

Cons:

  • Unreliable support
  • Unorganized website

Visit Exabytes.SG for affordable and feature-rich hosting solutions.

Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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