Features and Ease of Use
EJHost sells three shared hosting plans, which come with the following core features as standard:
- 99.9 % uptime guarantee
- Regular automatic backups
- Domain registration available
- Up to three add-on domains
- Up to 50GB disk space
- Up to 500GB monthly transfer
The plans all run on Linux operating systems with cPanel access for customers. All of the usual features like MySQL, FTP accounts, and PHP are supported, along with regular backups to keep your data safe.
For experts, there’s support for advanced scripting language Ruby on Rails, as well as out of favor JSP and Perl, certainly, a value-add for developers.
For new website owners, there’s a one-click installer for a premium 330 popular programs. Plus, the hosting is fully managed, so all of the configuration and security tasks should be handled by EJHost (although the details are quite vague on the website).
There’s an industry standard uptime guarantee of 99.9%, although, as is often the way, there’s no SLA available on the website. Upon checkout, you can customize the base plans by adding a managed email spam filter, a dedicated IP address, and an SSL certificate.
Pricing and Support
The plans are quite expensive compared to regular shared hosting plans, but you have to consider that these are reportedly fully managed plans. My main reservation is that the website doesn’t convey how or what EJHost will do to manage the plans, so I’d recommend confirming this with support.
All plans require you to purchase a domain name, SSL certificate, and if you want priority support, you need to pay for it. This is a pet peeve of mine and even more so when it’s a company that claims to be selling managed hosting.
Customer support is available 24/7 (regardless of whether you’ve paid for priority support) by phone, email, and social media channels. And, unless you need to login to view them, there are no help documents available.
I contacted the team mid-afternoon on a weekday U.K. time by email. Despite waiting several days for a reply, I did not get one, which is a shame, as I only wanted to know which U.S. town the servers are located in.