Reviews and expert opinion DraxHost

Ranked 192nd from 3925 Web Hosting
4.5
  • Features
    4.5
  • Ease of Use
    4.5
  • Support
    4.5
  • Pricing
    4.6
Server locations
Paris
Belgrade
Nuremberg
Helsinki
Mark Holden
Mark Holden
Web Hosting Expert
DraxHost is a Serbian website hosting company that offers shared hosting, cloud hosting, and dedicated servers. They also offer website design services, and all their offerings are backed by excellent 24/7 customer service.

Overview

DraxHost

Serbian website hosting company DraxHost was founded relatively recently in 2009. Their website can be switched between the Serbian and English languages.

Features and Ease of Use

DraxHost is a full-service website hosting company. They offer shared hosting, cloud servers, dedicated servers, domain registration, and website design services.

Their shared hosting plans include the following core features:

  • 99% uptime guarantee
  • Daily automatic backups
  • Domain registration with plans, excluding the base plan
  • Unlimited domains, excluding the base plan
  • Free SSL certificate with all plans
  • From 10 GB to 100 GB SSD storage

For beginners, they also offer the Softaculous one-click installer (for more than 125 apps) but no website builder. Advanced users will be happy to see support for Perl, Python, and PHP versions 5.1 through 7.

This company doesn’t give much away about its hardware and infrastructure other than the fact that their servers use SSD storage, which of course is a good thing. A quick call to customer service confirmed that they have servers located in data centers in France, Germany, and Serbia.

DraxHost’s uptime guarantee is a little contradictory. Their web hosting information page suggests a 99% uptime guarantee whereas their terms of service include the clause “we shall not, in any event, be liable for interruptions of Service or downtime of the server.” So your guess is as good as mine.

In terms of value-adds, Drax Host does offer some nice touches. They use the popular cPanel control panel, they do daily incremental backups, and they provide free website transfers with zero downtime.

Pricing and Support

DraxHost offers three shared website hosting packages: Personal, Pro and Business. At the low end, the Personal package includes one website, 10 GB of storage, and 250 GB bandwidth. At the high end, the Business plan includes unlimited websites, 100 GB of storage and 2 TB of bandwidth.

All plans are quite comprehensive (including SSL certificates and domain registration) but the base plan is very affordable whereas the two higher plans are quite costly. You can only sign up on annual terms, but they do reduce your commitment risk by offering a 30-day money guarantee.

24/7 technical support can be accessed via telephone, ticket, email and live chat. Each time I’ve tried their live chat, they’ve picked up quickly and have appeared to be very well informed. In fact, they boast a response time of just fifteen minutes. Some of their website links (such as the one to their blog) don’t work, and there appear to be no documents in their knowledge base, which doesn’t exactly inspire confidence.

Pricing

4.6

User reviews

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    • PERSONAL
    • PRO with free domain for life
    • BUSINESS with FREE domain for life
    • Dedicated Server
    • Intel® C2750
    • Intel® Xeon® E3 1220
    • Intel® Xeon® E3 1245 v5
    • Intel® Xeon® E3 1245 v5
    • Intel® Xeon® E5 1410 v2
    • 2 x Intel® Xeon® E5 2620 v3
    • SERBIA-L56SATA
    • SERBIA-L56SSD
    • SERBIA-E524SATA
    • Cloud Hosting
    • CLOUD1
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Bottom line on DraxHost

Since 2009, Drax Host has scaled to have servers located in multiple European data centers, and they offer 24/7 technical support with very fast response times.

Pros

  • Good value for money
  • 30-day money-back guarantee
  • Live chat on the website
  • Solid state disk storage

Cons

  • No month-to-month plan
  • No help documents on the website
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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