Features and Ease of Use
DraxHost is a full-service website hosting company. They offer shared hosting, cloud servers, dedicated servers, domain registration, and website design services.
Their shared hosting plans include the following core features:
- 99% uptime guarantee
- Daily automatic backups
- Domain registration with plans, excluding the base plan
- Unlimited domains, excluding the base plan
- Free SSL certificate with all plans
- From 10 GB to 100 GB SSD storage
For beginners, they also offer the Softaculous one-click installer (for more than 125 apps) but no website builder. Advanced users will be happy to see support for Perl, Python, and PHP versions 5.1 through 7.
This company doesn’t give much away about its hardware and infrastructure other than the fact that their servers use SSD storage, which of course is a good thing. A quick call to customer service confirmed that they have servers located in data centers in France, Germany, and Serbia.
DraxHost’s uptime guarantee is a little contradictory. Their web hosting information page suggests a 99% uptime guarantee whereas their terms of service include the clause “we shall not, in any event, be liable for interruptions of Service or downtime of the server.” So your guess is as good as mine.
In terms of value-adds, Drax Host does offer some nice touches. They use the popular cPanel control panel, they do daily incremental backups, and they provide free website transfers with zero downtime.
Pricing and Support
DraxHost offers three shared website hosting packages: Personal, Pro and Business. At the low end, the Personal package includes one website, 10 GB of storage, and 250 GB bandwidth. At the high end, the Business plan includes unlimited websites, 100 GB of storage and 2 TB of bandwidth.
All plans are quite comprehensive (including SSL certificates and domain registration) but the base plan is very affordable whereas the two higher plans are quite costly. You can only sign up on annual terms, but they do reduce your commitment risk by offering a 30-day money guarantee.
You can reach their 24/7 technical support through telephone, ticket, email, and live chat. Every time I’ve used their live chat, they’ve responded quickly and seemed well-informed. They claim to have a response time of just fifteen minutes. Unfortunately, some of their website links, like the one to their blog, don’t work, and it seems like their knowledge base doesn’t have any documents, which is not very reassuring.