Dimsquid is a British company based in Worthing in the United Kingdom. Apart from the web hosting solutions it offers, the brand also delivers web development and graphic design services. Publicly available data shows that the brand is relatively new, however, it already has an ever-growing base of satisfied customers. The Dimsquid website is available in more than two dozen major languages.
Features and Ease of Use
Some of the standard features available on Dimsquid web hosting packages include:
- Email accounts
- MySQL databases
- Scalable bandwidth
- FTP accounts
- Money-back guarantee
- One-click script installs
- Free SSL certificates
- Free malware protection
Dimsquid’s data centers feature high-speed connectivity frameworks and are protected by enterprise-level firewalls. The overall hardware in use is corporate-grade, including the SSD storage. Customers can only access their hosting account through cPanel. The vendor, however, is considering adding more control panel options in the future.
The main web hosting packages available are Baby Squid, Business Squid, and Super Squid. These plans cover the basics and the noticeable differences are in the size of storage and bandwidth as well as the number of emails, FTP, and subdomains allowed. There is a Basic WordPress hosting plan and a Micro Package VPS plan. There are few optional add-ons during checkout. The provider, however, encourages customers to make inquiries on any additional functions required.
Dimsquid customers can register new domains and transfer existing domains from your former provider.
Pricing and Support
Overall, the hosting prices are affordable, and customers are free to choose the contract length. A biennial contract, however, qualifies you for a discount and a free domain name.
Dimsquid boasts of enterprise-grade infrastructure and a 99.99% uptime guarantee.
There is also a 30-day refund policy, but there is no free test period.
Customers can contact customer service through email and the contact form. While a live chat function is present, its availability is not constant, and it necessitates customers to log in to Facebook Messenger. Furthermore, the absence of 24/7 support for all customer tiers is notable.
There is a knowledge base section, but it has only four articles listed. The FAQ section is also empty.
The brand runs a loyalty program aimed at keeping customers for at least one year.