Cybernet specializes in end-to-end internet solutions for enterprises. It currently has more than 1500 corporate customers in around 52 towns and cities in Pakistan. The Cybernet website is in English.
Features and Ease of Use
In addition to its other telecommunications and internet services, Cybernet offers several hosting solutions that benefit from the following core features:
- 100% uptime guarantee
- Domain registration services available
- Own ISO 27001 certified data center
- Optional managed security services
- 24/7 hardware and performance monitoring
Cybernet owns its own ISO 27001 certified data center located in Karachi, Pakistan. This data center has a fully redundant uninterruptible power supply, backup generators, and 24/7 monitoring to ensure 100% guaranteed uptime (but with no SLA as far as I can see).
The Cybernet website gives vague descriptions of its hosting plans, with no prices. Its Application and Domain hosting packages are listed as providing 150 MB to 2000 MB disk space, a web-based control panel, plus support for PHP, Python, Perl, ASP, ASP.NET, MySQL, and Microsoft SQL databases. That’s what the website says, but I got more information by contacting customer services.
Cybernet’s customer services team confirmed to me that its hosting plans include Linux or Windows OS, SSL certificates, phpMyAdmin tool, remote MySQL connections, SSH access, Cron jobs, software auto-installer, website builder, website backups, and SSD storage.
In short, the packages are more feature-packed than the website suggests, and I can even add ‘numerous’ email accounts, anti-virus and spam protection, and additional subdomains into the mix.
Pricing and Support
There are no prices on Cybernet’s website, and you can’t pay for plans online, which is unusual for web hosting plans but maybe not so uncommon for providers of this size that only deal with similar-size companies. However, the customer services team confirmed that the prices are comparable to competitor companies both locally and internationally.
According to its website, Cybernet provides 24/7 support, both online and offline thanks to a team of 150 engineers in Pakistan. You can contact the technical team by email, phone, or ticket, but there is no knowledge base or any other self-support resources for web hosting.
My experience with Cybernet’s support was superb.