Features and Ease of Use
Coolhousing offer a wide variety of hosting services including virtual private servers, which come with the following core features:
- 99.0% to 99.9% uptime service level agreement
- Daily data backups
- Unlimited add-on domains
- From 30GB to 100GB disk space
- Unlimited data transfers
Coolhousing operates their own data center in Prague. The data center has independent air conditioning units with N+1 configuration, fully backed up power supplies, and 24/7 security and monitoring. They have a “scrubbing center” which is a point in the network where traffic is analysed in order to identify any malicious or unusual traffic.
It’s great when a host owns their own servers and data center, as it means a faster response time to issues and less chance that they will resell or oversell resources. After chatting with their live chat, they confirmed that they offer an uptime service level agreement between 99% and 99.9%, dependent on the package.
Coolhousing do not offer shared hosting. Instead, they sell a wide variety of virtual private servers and dedicated server rentals, as well as colocation. Their virtual private servers can be configured with a range of operating systems, including both Windows and Linux, and come with between 30GB to 100GB of hard disk space. All plans have unlimited data transfer and 100 Mbps shared connectivity.
As well as offering a wide range of base packages, you can customize your plan quite substantially upon checkout. Add server monitoring, RAM or disk space, email accounts, external disk space, and IPv4/IPv6 addresses. You can also select on which date you would like your service to start.
Pricing and Support
Coolhousing prices are very affordable. They are cheaper than most local or international competitors offering similar services, plus the added bonus with Coolhousing is the fact they operate their own data center.
As well as offering great prices, they offer some pretty interesting money-back guarantees. They offer a 200-day money back guarantee on their VPS, dedicated servers, rack housing, and server housing if there is repeated downtime and you paid for an annual term. While this sounds great, I think that if they have repeated downtime, they shouldn’t limit their refund to only 200 days.
They also offer a no questions asked 14-day money-back guarantee for all other refunds. Payment is made on a monthly basis, however you need to sign up for a three, six. or twelve month term. The longer the term, the higher the discount on the monthly fee.
Sales support is by telephone, Skype, email, and live chat from 8 a.m. to 4 p.m., while technical support is 24/7 via phone and email. I have hopped on live chat a few times with them and whilst they picked up quickly and answered my questions, they were a little abrupt. There is a small FAQ section on the website, as well.