CiberCloud is a web hosting company based in Belo Horizonte, Brazil. The hosting company markets itself as a passionate hosting provider with expertise in cloud computing, virtual servers, SaaS and web development. Its offerings range from cloud server solutions to reseller hosting virtual telephony services, and corporate email services. The CiberCloud website is only available in Portuguese.
Features and Ease of Use
CiberCloud hosting solutions are equipped with the latest technology and advanced features for speed and optimal performance. Some of the standard features included in these plans are:
- 99.99% uptime guarantee
- Unlimited snapshots
- Over 30 pre-installed scripts
- Free website builder
- cPanel/WHM licenses
- Dedicated IP addresses
- 24/7 customer support
CiberCloud’s cloud server solutions are powered by either Windows or Linux OS platform. Thus the solutions are divided into two plans: Linux plans as well as Windows plans. Each plan offers slightly different hosting options as well as features.
For instance, with Linux server plans, customer’s websites are hosted on fast SSD storage servers while Windows plans come with HDD drive storage. As such, it is important for customers to choose the hosting plan that aligns with their needs. All the hosting plans, however, come with other key features, including 1 dedicated IP address, use of free DNS framework, full server access, and cPanel/WHM license.
CiberCloud hosting plans do not guarantee any backup services. When you sign up for its services, you agree to perform and keep your own backup services. All the same, users may request backup services from the vendor but as an additional service at a cost of 30% of your hosting plan. These backups are performed on a weekly basis and their contents are overwritten on every weekend leaving the last 4 full backups of the server for restoration.
Pricing and Support
Although the CiberCloud hosting plans come with free setup, the hosting solutions are quite expensive. Nonetheless, the plans come with flexible billing cycles with only monthly subscription periods. The prices of these hosting packages are listed in Brazilian real.
CiberCloud does not offer any refunds for its hosting solutions. And since you cannot try the plans for free, you will have to rely on other people’s reviews before committing to a contract. That said, the hosting plans come with a 99.99% uptime guarantee.
The CiberCloud support desk is available via telephone, email, live chat or contact form. The vendor has a ticketing system but is exclusive to existing customers. The technical support team is available 24/7 to offer real-time solutions to queries raised by its clients.
For DIY customers, they can access the vendor’s FAQ section with several articles.