BaseZap operates under A ZapBase Company, a legally registered company with its operations based in India. This hosting firm has proudly hosted over 10,000 websites since its inception in 2014. It offers shared web hosting, WordPress hosting, VPS servers, dedicated servers, E7 hybrid servers, and domain name registration services.
Features and Ease of Use
BaseZap web hosting services come with the following standard features:
- cPanel and WHM control panels
- Free website migrations
- DDoS protection
- MySQL databases
- Firewall installation
- SSD-based storage systems
- 99.9% uptime guarantee
BaseZap web hosting services are powered by premium cloud servers with SSD storage in RAID-10 disks coupled with up to 50Gbps network connections and fast CPU processing power. This ascertains secure and high-performance web hosting services with robust page load times of the websites it hosts.
All BaseZap dedicated server plans include free setup with cPanel license and the servers have built-in high-security measures such as onsite monitoring of the servers, application of firewall, initial security hardening, and DDoS protection securing your website against brute force as well as DDoS attacks.
BaseZap shared web hosting plans are divided into SSD shared plans and SATA shared hosting plans. The plans are then subdivided further into three packages each: Basic, Advanced, and Business.
SSD plans are the most popular shared hosting solutions and at the entry-level is the Basic plan. It is ideal for individual blogs and comes with 5GB SSD disk space and 10 subdomains. On the other hand, the Business plan is the most advanced SSD shared plan, and it includes up to 30GB SSD disk storage as well as unlimited emails, unlimited bandwidth, and unlimited domains.
By default, the hosting plans come with backup and storage systems that constantly create backups of its customers’ website data from remote servers. Thus, helping to avoid loss of data and files at a time of crisis.
Pricing and Support
BaseZap web hosting service prices are quite standard in contrast with what other vendors are offering in the same niche. That said, the hosting packages are only equipped with basics. The plans are offered with monthly subscriptions and prices are all listed in U.S. dollars.
For some reason, BaseZap advertises two uptime guarantee policies. While on one side it promises an uptime of 99%, on the other hand, it seems committed to providing a 99.9% uptime guarantee. Some hosting services include a 30-day money-back guarantee while others only offer up to a seven-day money-back guarantee.
The customer support desk is available via ticketing system, email, and live chat. Customers can also contact the vendor on their social channels, including Facebook, LinkedIn, and Twitter. That said, the hosting company does not offer telephone support.
I sent an email query to this vendor’s support team, which they addressed just over 14 hours later.
BaseZap has a knowledge base, but it only has three available articles, making it quite limited.