Features and Ease of Use
Aziende Italia offers a range of website hosting services including shared hosting, CMS hosting, server rental, and virtual private servers. As standard, their shared hosting plans enjoy the following features:
- 99.98% uptime SLA
- Daily incremental backups
- Domain registration available at additional cost
- Free Let’s Encrypt SSL certificate
- From 10 GB to 15 GB disk space, depending on the package
- Unlimited monthly traffic
Unlike many website hosting companies, Aziende Italia offers a rock-solid uptime SLA that is outlined in its detailed terms and conditions. They use only solid-state drives for up to ten times faster disk read times, and they cache static content for faster delivery times.
For beginners, Aziende Italia offers a one-click installer (for an unspecified number of programs) as well as WordPress auto updates. At an additional cost, beginners can take advantage of a website builder with more than 200 readymade templates. All plans come with firewall and malware protection.
Advanced scripting features include support for PHP 5.0 through 7.1, which is great, although I’m a little surprised that they don’t support other advanced coding languages such as Ruby on Rails and Python.
Pricing and Support
Aziende Italia offers three shared hosting plans: Promo, Start and Exclusive. The Promo base package is very affordable; it includes 10 GB disk space and unlimited traffic, which is more than enough for most small to medium-sized websites. The other two packages are relatively expensive.
Whilst all plans come with a free Let’s Encrypt certificate, you have to pay extra for domain registration and a website builder. Since they only offer annual packages, it’s a shame they have no money-back guarantee and no a free trial, so you have no opportunity to try it before you buy a year’s worth of service. Their terms are definitely a lot stricter than most companies.
What I do really like about Aziende Italia is their 24/7/365 customer service that can be accessed by telephone, ticket, and live chat. They display their average ticket resolution times, which show that approximately 70% of requests are processed within one hour and the average response time for critical requests is just 20 minutes. This active support is complemented by a passive (help yourself) knowledge base with online manuals.
One small complaint is that whenever I have attempted to contact the company during regular business hours, their live chat appears to be offline. Perhaps it’s not as ‘live’ as they claim it to be.