Founded in 1997 by Franco Barbalich, Axxess is a South African hosting company and ISP based in Port Elizabeth. Its hosting solutions include Linux shared hosting, Windows shared hosting, and Linux cloud server hosting. It also offers ADSL & VDSL internet, mobile internet, fiber internet, voice calls, and handsets.
The Axxess website is in English.
Features and Ease of Use
Axxess is South Africa’s largest ISP. All its hosting plans are hosted on SSDs for improved website performance, and both the Linux and Windows shared hosting comes with unlimited monthly bandwidth. The shared hosting solutions also include the following standard features:
- cPanel control panel
- Softaculous installer
- MySQL databases
- DNS control panel
- Password-protected folders
- Cron jobs
- Custom error pages
- 24/7 Monitoring
- Firewall and anti-spam
- SitePad website builder
The lowest Linux shared hosting plan provides 2 GB of hosting space, 1 subdomain, 75 email addresses, and 5 MySQL databases. The most advanced Linux shared hosting plan comes with 75 GB of hosting space, 15 subdomains, unlimited email addresses, and unlimited MySQL databases.
The most basic Windows shared hosting plan includes 1 GB of hosting space, 25 email addresses, and 2 MySQL or MS SQL databases. The most advanced Windows shared hosting plan comes with 75 GB of hosting space, 15 subdomains, unlimited email addresses, and unlimited MySQL/MSSQL databases.
The Axxess website mentions backups but provides no additional details. In any case, it advises customers to keep their own backup copies since it does not accept liability for data loss.
In addition to shared hosting, Axxess also offers Linux cloud hosting that is hosted on MTN’s backbone and features high-level security and the latest hardware.
Servers are hosted locally in South Africa, such that South African businesses can be assured of fast website loading speeds. There is no uptime guarantee, but Axxess assures us that its solutions are “provided as a best-effort service.”
Pricing and Support
This vendor’s hosting solutions are extremely cheap, and they come with incredible discounts. New customers enjoy free hosting for the first six months and a 50% discount for the second half of the first year. You get a free domain and a free SSL certificate.
Prices are displayed in South African rand, and the flexible billing cycles include monthly, quarterly, biannual and annual. Unfortunately, there is no money-back guarantee or other refund policy, even if you purchased the service in error.
You can contact the Axxess support team by telephone, ticket system (contact form), email, or live chat. It took the team over 36 hours to respond to my test ticket submission (as a prospective customer), but the response included the information I asked for plus an apology for the delay.
You might be disappointed by the self-support provision, which consists of a sparsely populated knowledge base.
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- Web Hosting
- Cloud Hosting
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- English (1)
Terrible customer service
I have an account and for almost 2 weeks have had no internet. Contact helpline seems to just not exist. Always busy. probably just a hobo automated response. Tried online & just keeps sending tickets. Have requested a technician. No response. Have requested a refund for no net. No response. Just more tickets. Absolute ridiculous that no helpline with a real person to contact or chat with. At the point of having to change provider as at wit's end.