Reviews and expert opinion Axxess

Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert

South African ISP, Axxess, was founded in 1997. It has been the go-to web hosting company in South Africa for over two decades.


Overview

axxess mainFounded in 1997 by Franco Barbalich, Axxess is a South African hosting company and ISP based in Port Elizabeth. Its hosting solutions include Linux shared hosting, Windows shared hosting, and Linux cloud server hosting. It also offers ADSL & VDSL internet, mobile internet, fiber internet, voice calls, and handsets.

The Axxess website is in English.

Features and Ease of Use

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Axxess is South Africa’s largest ISP. All its hosting plans are hosted on SSDs for improved website performance, and both the Linux and Windows shared hosting comes with unlimited monthly bandwidth. The shared hosting solutions also include the following standard features:

  • FTP
  • cPanel control panel
  • Softaculous installer
  • PHP
  • MySQL databases
  • DNS control panel
  • phpMyAdmin
  • Password-protected folders
  • Cron jobs
  • Custom error pages
  • 24/7 Monitoring
  • Firewall and anti-spam
  • SitePad website builder

The lowest Linux shared hosting plan provides 2 GB of hosting space, 1 subdomain, 75 email addresses, and 5 MySQL databases. The most advanced Linux shared hosting plan comes with 75 GB of hosting space, 15 subdomains, unlimited email addresses, and unlimited MySQL databases.

The most basic Windows shared hosting plan includes 1 GB of hosting space, 25 email addresses, and 2 MySQL or MS SQL databases. The most advanced Windows shared hosting plan comes with 75 GB of hosting space, 15 subdomains, unlimited email addresses, and unlimited MySQL/MSSQL databases.

The Axxess website mentions backups but provides no additional details. In any case, it advises customers to keep their own backup copies since it does not accept liability for data loss.

In addition to shared hosting, Axxess also offers Linux cloud hosting that is hosted on MTN’s backbone and features high-level security and the latest hardware.

Servers are hosted locally in South Africa, such that South African businesses can be assured of fast website loading speeds. There is no uptime guarantee, but Axxess assures us that its solutions are “provided as a best-effort service.”

Pricing and Support

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This vendor’s hosting solutions are extremely cheap, and they come with incredible discounts. New customers enjoy free hosting for the first six months and a 50% discount for the second half of the first year. You get a free domain and a free SSL certificate.

Prices are displayed in South African rand, and the flexible billing cycles include monthly, quarterly, biannual and annual. Unfortunately, there is no money-back guarantee or other refund policy, even if you purchased the service in error.

You can contact the Axxess support team by telephone, ticket system (contact form), email, or live chat. It took the team over 36 hours to respond to my test ticket submission (as a prospective customer), but the response included the information I asked for plus an apology for the delay.

You might be disappointed by the self-support provision, which consists of a sparsely populated knowledge base.

How much does Axxess cost?
Axxess offers plans from $3 to $26. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Axxess plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Axxess can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Axxess here.
How good is Axxess’s customer support?
Axxess is not ranked as one of our top web hosts. But that can also be a result of Axxess being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Comparison

How does Axxess match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Axxess Compare 4.2 Compare
Cloudways Compare 0.0 Compare

Pricing

4.3

User reviews

Based on 2 reviews in 1 languages
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1.0
Amy C. T.
South Africa
May 13, 2020
Stay away from Axxess for web hosting

Stay far away from Axxess. If I could give zero stars I would. Terrible service, terrible (non-existent) support.I transferred a number of domains to Axxess at the end of 2019, including my own business domain. I have had my website for 5 years with no issues. While with Axxess my domain was irreparably hacked. It is so badly compromised that I have to begin building completely from scratch. My domain has been blacklisted by Google. Axxess refuses to take responsibility for this.In fact, in retrospect, all the signs were there that something odd was happening and a hack was in progress a full month before the hack took place. I have correspondence with Axxess to prove this. However, nothing was done to resolve my issues and as a result, my domain was irreparably compromised and I have lost hours of work and thousands of rands (in terms of potential business and time).In addition to this, other smaller but still frustrating issues:1. A month after I signed up with Axxess, they switched from using Cpanel to another cheap and glitchy web control panel system. No notice was sent out. 2. Supposed 'full site backups' downloaded are actually incomplete, and cause issues when uploaded to a new server. 3. Their servers are extremely slow to upload or download files - mostly it just times out. 4. Sneaky hidden clause - you can't cancel your service unless you give one month's notice, and you only discover this when you want to cancel. So right now, I am paying Axxess for a service I am not using, have no intention of using, and that leaves me fearful that my domains are open to hackers.Lastly, support is TERRIBLE. Honestly, I have no words for how bad it is. Problems are not resolved. No one cares, no one apologizes, no one takes any responsibility.

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1.0
Nicolas Shooter
USA
November 04, 2019
Terrible customer service

I have an account and for almost 2 weeks have had no internet. Contact helpline seems to just not exist. Always busy. probably just a hobo automated response. Tried online & just keeps sending tickets. Have requested a technician. No response. Have requested a refund for no net. No response. Just more tickets. Absolute ridiculous that no helpline with a real person to contact or chat with. At the point of having to change provider as at wit's end.

Bottom line on Axxess

Axxess has been the go-to web hosting company in South Africa for over two decades. The downsides are the lack of an uptime guarantee and no refund policy.

Pros

  • Linux and Windows OS platforms supported
  • Website backups provided
  • Incredible discounts of up to 50%
  • Free web hosting for up to six months

Cons

  • No uptime guarantee or refund policy
  • Pre-sales support is low

Get access to six months of free hosting with Axxess.

Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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