Reviews and expert opinion Alibaba Hosting

Ranked 386th from 3893 Web Hosting
4.4
  • Features
    4.5
  • Ease of Use
    4.5
  • Support
    4.3
  • Pricing
    4.3
Server locations
Romania
Switzerland
Sweden
Hamburg
Netherlands
Mark Holden
Mark Holden
Web Hosting Expert
AlibabaHost is an Indian provider featuring offshore hosting services. Their servers are strategically located all across Europe and they offer a great uptime guarantee along with 24/7 customer service.

Overview

alibabahost main

Based in Bangalore, India, AlibabaHost was founded in 2008 and currently serves thousands of customers around the world. They have a global network with servers located in Romania, Switzerland, Sweden, Germany, and the Netherlands. Their website and support are provided in English.

Features and Ease of Use

alibabahost 1

AlibabaHost provides a full range of hosting services, including shared hosting, WordPress hosting, Linux and Windows-based VPS, and dedicated servers. As standard, their shared hosting plans come with the following features:

  • 99.9% uptime SLA
  • R1Soft backups
  • RAID10 SAS HDD storage
  • Between two and six websites hosted per account
  • SSL certificates available at an extra cost
  • Unmetered data transfer

AlibabaHost uses Tier I network providers and redundant multi-homed networks to ensure your website is available, and incredibly, they put their money where their mouth is. They advertise a 100% uptime guarantee (although their Terms of Service state 99.9%), which gives one day of service for free in compensation for every hour of downtime a customer experiences.

The host uses a combination of cPanel, CloudLinux OS, Cloudflare, and Litespeed Web Server, which means performance speeds up to nine times faster than those of Linux and Apache. What I particularly appreciated about them were the 500 Gbps anti-DDoS protection and automatic malware scans included with their shared hosting packages: a perk you’ll rarely find with most other hosting providers. Given that they’re targeting users in need of offshore and DMCA-free web hosting, this is essential.

They even offer a good selection of beginner-friendly features, such as a one-click installer, an easy point-and-click e-commerce website building tool, and a mobile website generator designed to convert an existing website into a mobile-responsive layout. Unfortunately, while they do support MySQL databases and PHP 5.3, they don’t seem to offer many other features for more advanced users.

Pricing and Support

alibabahost 2

Their prices are excellent considering the number of value-added features included in their packages and the fact that they specialize in offshore and DMCA-free hosting services. The downsides are that they don’t offer much advanced functionality, and domain registration and SSL certificates are both extra costs.

Plans can be purchased in one, three, six, 12, 24, and 36-month terms. You won’t get any discounts even if you purchase a longer term. In fact, it appears to get more expensive if you buy a three-year plan.

Although they have base plans, they have a fair amount of customizations you can add in the checkout process such as additional IP addresses, daily backups, and management services. They have an “anytime money back guarantee,” meaning that you can cancel at any time and if you aren’t 100% satisfied, you can request a refund for the rest of the term.

You can contact their customer service 24/7/365 by live chat, email or support ticket — fairly impressive by industry standards. They also have a pretty decent (though not fantastic) knowledge base if you’d like to try to resolve the problem without speaking to support. One little gripe I had is that although I found their customer service to be above average, I’ve frequently been left waiting for a response from their live chat operator for lengthy periods of time even when they stated that they were online.

Pricing

4.3

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Bottom line on Alibaba Hosting

AlibabaHost is one of the better offshore hosting providers I’ve found with good prices and an array of beginner-friendly features. They’re not the best choice for those who require advanced scripting functionality on their websites, however.

Pros

  • 24/7 customer service
  • Good uptime Service Level Agreement
  • Anti-DDoS attack mitigation included
  • Beginner-friendly features

Cons

  • Live chat support can be slow
  • Lack of advanced functionality in packages

Top-Grade Offshore Hosting with AlibabaHost

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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