When influencer campaigns can spark thousands of orders in seconds, speed and reliability aren’t luxuries—they’re lifelines.
In this exclusive
Website Planet interview, Mauricio Grizales shares how Dongee is meeting that demand through edge-optimized hosting, global CDN coverage, and the soon-to-launch GEECloud—an advanced cloud platform built for the decentralized era. Dongee’s AI-powered, three-layer security system proactively blocks threats in real time, while their WordPress Manager and industry-leading email delivery ensure smooth performance for every user.
With a 97% customer satisfaction rate and cutting-edge infrastructure, Dongee is redefining what fast, secure, and scalable hosting looks like.
What inspired Dongee to specialize in edge-optimized hosting and offer CDN services in multiple cities to enable faster global page loads?
We identified a critical need: today, an influencer campaign can trigger 1,000 orders in under 30 seconds. Every millisecond counts, especially in transactional environments. That’s why we focused on edge infrastructure and globally distributed CDNs—to reduce latency and enhance user experience regardless of location.
Additionally, in the coming months, we’re launching
GEECloud, our own hyperconverged, high-availability cloud platform designed to compete with industry giants. It’s engineered for the new era of decentralized services, with optimized uptime and expanded service capabilities.
How does your AI-powered firewall, malware protection, and ERP-based monitoring system protect customer sites in real time?
Over 90% of attack attempts today are automated—and now the new wave is
intelligent automation, where AI learns and adapts in real time. That’s why we’ve implemented a three-layered security system:
- DNS layer: blocks threats before they reach the server
- Server layer: predictive firewalls analyze anomalous behavior
- File layer: real-time malware detection and cleanup powered by AI
All of this is managed through our internal ERP-based monitoring system, which unifies metrics, alerts, and automated responses.
Our
biggest challenge as a company is the
widespread adoption of AI, both for security and customer satisfaction. We’re making strong progress—reflected in our 97% satisfaction rate across automated and hybrid support channels.
How do you ensure reliable email delivery and protection against spam using MailChannels, MagicSpam, and AI-driven algorithms?
We use a
Smart Routing architecture based on IP reputation. If an IP is compromised, the system automatically switches to another, ensuring uninterrupted delivery. MailChannels and MagicSpam help us filter both inbound and outbound spam and avoid blacklisting.
Our algorithms monitor email volume, content, and behavior in real time to adapt delivery routes and maximize inbox placement. Result: delivery rates above 98%, even under strict corporate filters.
What are the key benefits of Dongee’s WordPress Manager?
Our WordPress platform is engineered for high performance and ease of use. Key features include:
- Server-side Redis caching enabled by default
- Automated staging environments for safe testing
- Scheduled backups with one-click restoration
- Full Divi integration to streamline visual design workflows
What used to require a dedicated technical team is now accessible to any user—even with entry-level plans.
How do Edge plans differ from Business plans in terms of hardware, NVMe performance, redundancy, CDN services, and backups?
- Hardware: Edge plans run on high-performance CPUs, NVMe Gen4 storage, and ECC RAM optimized for concurrency
- Redundancy: geo-distributed load balancing, automatic failover, and incremental backups every 6 hours
- CDN: included by default, with over 35 global edge locations
- Business plans: powerful but tailored to predictable workloads—not built for viral traffic surges or high concurrency (e.g., 25k–50k simultaneous users)
What service guarantees, support channels, and refund policies do you offer to build customer trust and satisfaction?
- Refund guarantee: 30 days on standard plans, 45 days for enterprise services
- Uptime SLA: 99.99%
- 24/7 omnichannel support: through Intercom (Web, WhatsApp, Telegram, Instagram, and more)
- Customer satisfaction: 97% annually, tracked in real time across all channels
Our company culture revolves around
customer loyalty. Many of our clients have been with us for over
10 years. Once they try our service, they stay. Our goal is not mass scale, but consistent excellence.
Around
15% of our clients are international, and our AI-based multilingual support system can communicate in
any known global language, ensuring top-tier service quality for both users and our technical team.
We also provide a
public API for managing core services (e.g., provisioning, suspension), and we’re planning to release an advanced API for
GEECloud in the next development phase.
Find out more at:
www.dongee.com
