In an exclusive interview with Website Planet, Stephen from Cloudbase shared how the company transitioned from dedicated servers to a fully cloud-based hosting platform by partnering with major cloud providers.
This move allowed them to offer faster, more secure, and highly scalable hosting backed by technologies like LiteSpeed, NVMe storage, CloudLinux, and Imunify360. Their all-in-one business plans—including unlimited resources, lifetime domain registration, and professional design tools—make it easier than ever for SMEs to thrive online.
With a 99.9% uptime guarantee, proactive support, and glowing customer feedback, Cloudbase is setting a new standard in the Malaysian web hosting space.
What motivated Cloudbase to shift from dedicated servers to a fully cloud‑based hosting platform, partnering with major cloud providers?
We decided to shift because it was expensive to deploy and maintain our own servers as compared to partnering with a major cloud provider. This also gave us the opportunity to build a modern web hosting environment designed to scale along with the technological advances in cloud computing.
Our ultimate aim is to build a platform that offers high-performance, security protection, and powerful features to help our customers launch their websites with the best value for money.
How does your use of LiteSpeed, NVMe storage, CloudLinux, and Imunify360 ensure high performance and security?
LiteSpeed improves performance with its efficient web server technology, offering faster page loads and better resource handling. NVMe storage boosts data access speeds, reducing latency and enhancing overall website performance. CloudLinux isolates users in shared hosting environments, preventing one site’s issues from affecting others.
Imunify360 provides advanced security with real-time threat detection, malware scanning, and proactive defenses, ensuring robust protection against cyberattacks. Together, these technologies optimize speed, security, and reliability for customers who host their websites with us.
Can you describe the advantages of offering unlimited bandwidth, email, databases, and SSL certificates across all plan tiers?
Offering unlimited bandwidth, email accounts, databases, and SSL certificates across all plans ensures that our customers can grow without limits. It removes the worry of extra costs or resource limitations, allowing businesses to scale seamlessly. With SSL included, security is guaranteed at every level, which is vital for building trust when a user visits our customer’s website.
These inclusions also make it easier for customers to manage their sites without constantly needing to upgrade. It’s all about offering flexibility, transparency, and peace of mind, so clients can focus on growing their online presence.
How does Cloudbase’s inclusion of domain registration, logo design, and website templates in business plans benefit small and medium enterprises?
Including domain registration (lifetime free), logo design, and website templates in our business plans offers small and medium enterprises a streamlined, all-in-one solution. It eliminates the need to source separate services, saving both time and money. A custom domain establishes credibility, while a logo boosts brand identity and helps companies to stand out from the competition. Our ready-to-use website templates allow businesses to launch quickly with a professional design.
By bundling these essential services, we simplify the process, allowing businesses to focus on growth while we handle the technical and design aspects. It’s a comprehensive, hassle-free approach to getting started online.
What support channels and backup solutions do you employ to maintain your 99.9% uptime guarantee?
To ensure our 99.9% uptime guarantee, we offer technical support to our customers through live chat, phone, CMS, and email, allowing us to quickly address any issues. Our backup solutions include automated daily backups with secure off-site storage, ensuring data recovery in case of any disruptions.
We also maintain redundant systems and servers to avoid single points of failure. With continuous monitoring and proactive maintenance, we detect and resolve potential issues before they affect service. This combined approach ensures our clients experience reliable, uninterrupted website performance at all times.
How have customer testimonials from Malaysian clients reinforced Cloudbase’s positioning against local competitors?
Customer testimonials strengthen our position by providing authentic proof of our reliability, customer support, and quality service. Positive feedback helps build trust with potential clients, highlighting our competitive advantages.
As satisfied customers share their experiences, we gain a reputation for excellence, setting us apart from local competitors and attracting new business through word-of-mouth and social media.
Our verdict: Cloudbase offers unbeatable value with budget-friendly web hosting solutions packed with premium features, providing individuals and businesses the resources they need to grow and stay ahead of the competition.
Find out more at: www.cloudbase.my
