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Buyer beware …
I rarely rarely leave reviews, but this time I will take the time. I hope it saves someone from a very bad mistake. For 20 years me and my clients were with LFC Hosting. Best customer service ever ... UNTIL they were bought out by HostPapa. The very DAY that all my sites moved to HostPapa servers, we have had nothing but problems. In fact, after all my sites were migrated to HostPapa, I received an email from HostPapa informing me that the new credentials to my new control panel(s) would be sent in a separate email. Never received it. Called support. They said they would resend. Nope. Never got it until at least a day later. Recently, just one of our sites was down 29 times in just 17 days. Customer service is NON existent ... and even when you end up talking to a real person (which is rare), they know next to nothing. Back on April 17, 2022, multiple HP servers were down for almost 5 hours. Last week at HostPapa's suggestion, we moved from Shared Hosting to a VPS, HOPING this would resolve the downtime. They promised a migration to happen at midnight on Friday April 8. Saturday morning (April 9) ... nothing. Tried to contact Migrations department. No response. Tried phone ... no one answering ... left voice mail. Tried online support chat .... finally someone replied and said it could take several hours. THREE DAYS later, we got a reply. That was April 12. FIVE DAYS later while they did finally migrate the site, they completely failed to follow their own procedures, and put our site live. The direction they had received (and by their own acknowledgment their own procedure) was that they would NOT switch DNS until 'after' we had a chance to review the site running on the VPS. The result? Due to subtle SQL Server differences from old server, and fact we were unable to do pre-launch testing, our site was still down.
It irritates me that I have to give even 1 star in order to submit this.
They will try to control us. they can let us go any time.
I'm sharing my experience with all of you who are going to get hosting from HostPapa.
First, I have a feeling: if you are just using this hosting as a CV so you are safe.
If you are building your business but you are still in the first step and this hosting is ok for the budget, so you are not safe. think 2 times before you get this cheap hosting and ok to pay extra but be safe and not with hostpapa.
My story :
Their price is cheap is good
The hosting is promoted as unlimited super good.
you will ask yourself what is the catch, nothing is advertised has a catch. And looks legit!.
Then after you buy the subscription, Emails will start from them to inform you, your website has faults that are against their resources policy.
you will think, is it only me whos getting this issue?! but then you will find the Facebook website has faults, or can you just mention one website that does not have faults?!
Moreover, Any new plugin you will install on the website will have a faulty effect when you activate it, or it might not match with the website/template. We can understand it's not a table you placed in the hosting with no changes or updates forever, it's a website that needs to be updated or add pages or new plugins the content might just be the text, font, or style. Faults will happen while you are doing that, but HostPapa they have a different way to think whether you used 1 % of the resource or 100%. but they want 0 faults in your hosting. which is non since only if you want to control the owner of the website. it is not possible for us to give 0 faults which are good upscale technic for them so get more upgrades and then more $$.
However this is the catch, you will pay 2.5$ +- to get unlimited hosting at a nice price and good for your pocket. but they will not let you survive with them if you did not pay more.
After so many Emails to push me to get an upgrade, sure I did not, I thought my account manager was supposed to let me see the errors that I should fix or guide me to fix it. he was talking to me like an AI system and I was thinking he is just an AI repeating his Emails over and over ( Ex:10 faults with screenshots please fix it). It's like this list of numbers 2. 3. 4. Like this and with a title Faults I'm sure some of you know how to get it or you know this list.
The funny part I was replying to these emails like I'm chatting to a bot, but it was a real employee, so after those pushes that did not work with me, he threatened me by doing an inspection. and gave me 4 days to fix the faults which I don't know from where it's coming from I have 3 websites, or how to get 0 faults!!! (He's saying: upgrade or 0 faults ). So I asked him, by any chance do you know which website is giving these faults? and the issue was he knew it and he knew other things too which he could help me by providing that information from the first email he sent. that's strange. he called him self account manager. only to push me to upgrade
I said, ok, inspection will allow me to see more things to fix. because my team was trying hard to find what is the issue. We knew the hosting is so slow, it is one of the limitations of cheap hosting but we don't need more. so after the inspection what happened? Nothing at all!! no one called me and no one update me what is the result of it.
They did the inspection which I'm not against, but I did not receive the result yet i thought its a good one! they did not even Email me to say anything or send the screenshot that my account manager used to send 10 times per week or might be just an AI mode this time?
suddenly all my 3 websites have been blocked, suspended. again no Emails to update me about this action! strange again.
They controlled my business they blocked my recourse of income as they owned me. I'm using 60% of my resources they created faults for asking me to go or upgrade
I was under their control for enough time. i moved to another hosting platform same plan with the same websites and no faults no emails to upgrade
I found that they have some rules on their website, saying: account managers should update the clients before taking the action but they did not update me they just shut down my business.
I don't have a lawyer to help me because my business is still small, and they knew that. However, I faced them and emailed them they returned my websites, again they don't want me anymore so they push me, my account manager again threatened me by telling me you have till 15th of Dec! for what? Then another email from the AI account manager said we will refund you the remaining amount if you will cancel your subscription! I was like (really!) other email from other person saying refund has been made you have till 28th Jan 2022. if it's a personal issue only with me (I'm assuming here)! If you don't want to give me your service so it's not the correct way, they have a big issue with money.
you don't need to waste your time and my time by creating faults and inspections to let me
First time the sequel was better than the original!
I was a Lunarpages customer for nearly 20 years when I caught wind that they were bought by HostPapa, a company I never heard of. I dreaded the idea at first. But when I thought it over, the quality and service I was getting with Lunarpages were waning over the years.
As time went on, I wasn't able to get tech support on the weekends, which is the only real-time I can work on websites. I couldn't get tech support at night. Things like 24-hour service when I first signed up for Lunarpages had disappeared or fell into a price range I couldn't afford.
So I gave HostPapa a chance. And guess what? They have been a pleasure to work with! Tech support is a chat window away, and there is always someone there that is ready to answer any questions I might have.
If their front lines can't solve the problem, they are prompt to escalate the issue to their 2nd tier support. Starlin over in tier 2 has been an invaluable contact! All of their tech support has. I never get the feeling I will be blown off, or that my issue is MY issue. They are there to help, and I am paying a rock bottom price.
I've been with Hostpapa for a couple of years now and their service is outstanding. My sites are always up and running. I get questions answered. 5/5 stars!
Happy to user HostPapa services for more than 10 years
I have several sites hosted through HostPapa for more than 10 years, never had trouble, and their customer support is excellent; I never had to wait for a response, just click on the chat and anytime is someone there to help you.
The cost is ok, really don't want to risk the quality I am receiving for a few bucks per year.
I strongly recommend HostPapa
Outstanding Customer Service
I am no expert when it comes to the technical aspects of websites but I do know about people and I have to say that HOSTPAPA Customer Service people are quite simply superb. Helpful and courteous and accessible. Their response times to my inquiries have been truly impressive. I heartily recommend HOSTPAPA .
Consistent support
I have used Hostpapa for some years now and have strayed to the opposition stupidly twice on a couple of projects only to learn that it is good to stick with consistent support and services. I find their pricing fair, response to support well.
Excellent
Hostpapa is one of the most popular domain and hosting service provider. It's service is affordable. I highly request evryone to take IT support from HostPapa. HostPapa's instant chatting support is really admirable. I hope HostPapa will succeed in future.
Great hosting with great help if you need it.
I've been with Hostpapa for several years now. I joined because of their green commitments and found their commitment to their customers above the norm. I started with 3 simple sites before Wordpress came along. I found that I could host all 3 sites on the same subscription. I converted to Wordpress a year ago for the main site but I still have one other conventional site running on the side. They switched my development site to the running site when I asked them to, which saved me a lot of time, and I have requested assistance many times since, with prompt service every time. These folks are on the ball and I don't mind telling everyone about it.
