At
Websiite Planet, we value companies that combine technical reliability with personal support, and Hostingbaas is a prime example. Founded in 2013 by Fatih Aksu, Hostingbaas has grown from a one-person operation into a trusted hosting provider serving clients across the Netherlands and Belgium. In this interview, Fatih shares how Hostingbaas stands out in a crowded market by prioritizing direct communication, fair pricing, and hands-on service that goes beyond traditional hosting.
How did Hostingbaas get started and how has the company evolved since its beginnings?
Hostingbaas started from a simple need for fast, reliable and personal webhosting. In the beginning, I only offered hosting to clients for whom I built websites. But I quickly noticed there was a demand for better support and someone who speaks your language without long waiting times. Since 2013, Hostingbaas has grown into a full hosting provider with clients across the Netherlands and Belgium mostly. We focus on people who want fair pricing and direct service, without the hassle that often comes with big hosting companies.
How has your range of services grown over time and what are your plans for future offerings?
We started with just domains and basic shared hosting. Over time, we added email services, WordPress maintenance, technical support, prepaid support plans, and custom VPS solutions. We also develop tools and integrations that save our clients time and money. Looking ahead, we plan to expand with a self-service knowledge base, client dashboards with performance insights, and additional managed services like uptime monitoring and smart security tools.
What steps do you take to maintain high levels of customer satisfaction and support?
Clients can easily submit a support ticket through our platform and usually get a proper response within 30 minutes. No automated replies or scripts, just real help. For clients with a service level agreement, we are also available via phone and WhatsApp for faster support. We proactively monitor our servers and use a solid setup with CloudLinux, Litespeed and daily backups. On top of that, we always try to think along, even when the problem is not directly related to hosting. That extra step makes a big difference.
How do you adapt to changes in technology and pricing models within the hosting industry?
We keep a close eye on new developments and carefully choose what actually benefits our clients. We work with proven technologies that ensure speed, stability and security. Our pricing is transparent, with no hidden fees or temporary tricks. Right now, our clients pay annually for their services, but we are working on a more flexible structure that also allows monthly or quarterly payments. This gives our clients more control and freedom to choose what fits their needs.
What sets Hostingbaas apart from competitors and what are your main goals for the coming years?
We keep things small on purpose. That allows us to be fast, personal and actually helpful. At Hostingbaas you speak to someone who understands WordPress, knows how email issues work and can help solve problems quickly. No endless waiting or being passed around. Our main goal is to grow steadily without losing that personal touch. We want to be the go-to hosting partner for people who care about speed, support and peace of mind.
