My experiences with NameCheap have been good overall. I have been with them on and off for about 6 years and they are a solid hosting company. Customer services seem to be getting a little worse this year with longer waiting times. I have never asked for a supervisor as there was never a need to do that. I just wait and nearly always get through to the right team. I did have one website (I have had ) hacked and they fixed it very quickly.Hosting is fairly quick and up time has been fine. I did try two different hosts that have top ratings but both let me down within three months so I ended up back with NameCheap
A member of their' rockstar customer support team' intentionally kept me on hold FOR AN HOUR because I asked to speak to her supervisor.
Basically, I never got the 'hosting Welcome email' (needed to make the website) and my conversation with their rockstars was OVER TWO HOURS!! OVER TWO HOURS for a person that just needs an email sent to them?
Really I can't find enough words for my bad experience with nc support are very poor and they never resolve any issue. You will have to find it out by your self.
Also they send many spam newsletters to contact them many times to stop sending me spam mails but even tell now they didn't stop
They only have a mask like a professional company with. A lot of advertising but honestly stay away before you regret
I have purchased many domains from Namecheap and it's strongly recommended by myself and the customers of the company I provide technical support for, until today... I found a dot co domain that I wanted to purchase for the $4.88 per year vs the retail of $23.98 per year. I immediately attempted to add it to my cart and was rejected and just that quickly the price was jacked-up to $130!I had a screenshot (always do this) and contacted Namecheap's support staff which basically told me "Tough Luck" do you want to pay $130.... This was fraud, the old bait & switch to ripoff gullible customers - Did Namecheap use this tactic on you or someone you know? What a way to ruin your reputation.Thank you and, if it's happened to you, post your own thoughts!