I've been with NC for almost 10 years now. They were the only hosting company, I could find, that accepted PayPal as a payement, no credit card needed. I'm no pro user and just have the value plan. It's only for my personal websites and very low traffic. Still, thru the Live Chat, every time I needed a question answered, I was in contact with someone and my questions answered within minutes. Dunno the circumstances of the others' bad experiences but for me, it's 5 stars.
NameCheap has a very faulty security system that routinely locks people's accounts and then demands their Social Security Number, a picture of the credit card used to pay, and then a picture of the person holding the card, and then finally a picture of the bank account statement showing the transaction. If you don't provide all of these, your domain is locked and you risk losing your domain name after they release it back to the public. Their customer service department is very slow and bad. It takes days for someone to look at your situation. Avoid this company and bring your business elsewhere.
I had a very bad experience with their customer service: firstly, not understanding what I was asking for and then not willing to help. Be aware to read their term and conditions with a lot of caution as they can be interpreted in their favor and they will do so. I will definitely look for another provider. For couple more bucks I can have a better service.
My experiences with NameCheap have been good overall. I have been with them on and off for about 6 years and they are a solid hosting company. Customer services seem to be getting a little worse this year with longer waiting times. I have never asked for a supervisor as there was never a need to do that. I just wait and nearly always get through to the right team. I did have one website (I have had ) hacked and they fixed it very quickly. Hosting is fairly quick and up time has been fine. I did try two different hosts that have top ratings but both let me down within three months so I ended up back with NameCheap
A member of their' rockstar customer support team' intentionally kept me on hold FOR AN HOUR because I asked to speak to her supervisor. Basically, I never got the 'hosting Welcome email' (needed to make the website) and my conversation with their rockstars was OVER TWO HOURS!! OVER TWO HOURS for a person that just needs an email sent to them?
Really I can't find enough words for my bad experience with nc support are very poor and they never resolve any issue. You will have to find it out by your self. Also they send many spam newsletters to contact them many times to stop sending me spam mails but even tell now they didn't stop They only have a mask like a professional company with. A lot of advertising but honestly stay away before you regret