Very very poor treatment of a loyal customer
Very very poor treatment of a loyal customer, I have been with 1and1 for over 12 years and have had over 50 domain names with them and a have had their most expensive hosting package with them. I have spent thousands of pounds with this hosting company over the years, even though I could have got a better price elsewhere, but I stayed with them. Everything turned sour when their systems made a mess up off everything and 1and1 tried to blame me for it. I had 10 domain names which were coming up for renewal and I did not want them renewed as I no longer had any need for them, the 1and1 control panel wasn’t working at the time so I phoned 1and1 support, after waiting 25 mins to get through to someone, I did I explained to them months before the renewal date that I no longer wish to renew these domain names, but the control panel isn’t working, the person over the phone said that’s no problem sir I can take care of that for you, which domain names would you like to set to expire, I gave him the list of the domain names, he told me that’s all sorted for you sir, there’s nothing else you need to do, and these domain names won’t renew. To my surprise couple of months later I find out I have been billed for these domain names that I clearly said I did not want renewing. I got on the phone to them straight away sent them numerous emails wanting explanation as to why they have charged me for those domain names I did not want renewing and they were not having any of it, they kept on saying the domain name has been renewed and cant be refunded back, you need to make the payment. I refused to pay for those domain names I did not want, I have phone records of my long discussion I have been having with them regarding my domain name. They left me with no option but to refuse to pay for my monthly hosting package, I made my position clear they needed to minus the domain name charges which I have been billed incorrectly for and re invoice me again which has the correct amount I was happy to pay for what I owe, they were not having any of it. I then get letters and phone calls from debt collection agencies after money that I owe, which really got me upset, angry and frustrated. To this day it is still not resolved, they are not admitting their mistake they made, all this over a few domain names, I have spent over £18k with this hosting company over 12 years and this is how they treat a loyal customer. They have locked my account so I can’t access of my details and now deleted all my work I have had with them that I built up over 12 years. I have luckily got back ups of all my work, but lost 3 months worth of valuable data from my site. I have now started migrating my business to inmoitionhosting and I have been with them for 2 month now and I am really impressed with the level of support from the team there, customer service is fantastic, and the hosting package is really fast and it is perfectly suited to run the X-CART shopping cart which I host there, really good price point. If anyone from 1and1 ionos team is reading this message, you should be ashamed of yourselves, I normally don’t do things like this, I was so upset about the whole situation that I had to put thing is writing of my experience with 1and1 Ionos.
1and1 is a terrible company to do business with
The amount of time wasted dealing with incompetent service reps is uncredible! No one should get involved with 1and1 and anyone who is doing business with them should switch before they cause a major failure in services. Reps have minimal training and have problems communicating. Supervisors har difficult to connect with.
1&1 Used to be the go to place . . . . No More
1&1 has gone through a recent upheaval and 'everything' has changed. 1&1 has been purchased and whoever purchased it has changed everything that 1&1 stood for.
1&1 used to be awesome, but no more. Entry prices are still decent, however their prices for existing customers has skyrocketed, and customer service is horrible. While you WILL speak to 'someone', that someone will ALWAYS place you on hold to contact the person who will make the decision that needs to be done. NO ONE at 1&1