My wife signed up for a one time purchase of a logo for her small business and I just discovered they've been charging us $9.99 for the last 16 months. Beware of this website. I feel extremely deceived because we didn't receive monthly statements, promotional emails, or ANYTHING from the site noting that we still had access to their service. I expect that the recurring subscription was somehow built into the fine print that most people don't read. Yes...it's possibly on us for not reading the fine print, but my assumption is that Tailor Brands doesn't send a monthly billing statement on purpose so that they can continue to charge trusting customers. Who really is updating/editing their logo month after month?
The quality of the art is average at best while the cost is pretty high. I will never use this company on any ad campaigns again. I also had a problem with canceling a year long subscription. After my 1st year was up, I canceled the service on my cancellation date but Tailor Brands had already charged me for a recurring annual charge, within 6 hrs of me canceling and refused to cancel the charge for a service I won’t be using.
This company is a scam. I canceled my subscription multiple times and they continue to charge me year after year. There's no phone support. I've contacted them via email (its the only way they communicate) and I'm still getting charged!!!!
I loved my logo but I was mysteriously subscribed to a service that I did not need to make social media products with my logo. Please be sure you are aware of what they have on your account. It is not a lot of money but it is the issue of companies signing you up for things you don't want and you having to fight the fight on the back end.
They do not provide a phone number for questions and this should be your first sign of a BAD company. I emailed them (the only way to communicate with the company) and received NO response.What a HORRIBLE company that can't even provide a phone number or respond to emails.
Their work all looks like clip art. To be fair, they did try to work with me on getting what I wanted out of it- but after a few revisions it was clear they would not be able to deliver what I wanted. Please know, their 100% money back guarantee only applies to the VERY FIRST concepts they send you. After that, your money is gone. Their website will tell you, you can request a refund "at any time, by any means". This is misleading. YOU CAN ONLY CLAIM A REFUND UP UNTIL YOU RECEIVE YOU INITIAL CONCEPTS. AFTER THAT YOUR MONEY IS GONE.