THIEVES!!!!!Absolute thieves. I bought only one logo for $4.95 and they keep charging me a monthly fee of $9.99. Meanwhile, there is no single way to "cancel" something that I have never signed up for. Lots of people have the same issue and authorities need to question this company on their business practices.
On top of that, customer support is non-existent. Sending emails results in auto-replies.
Whoever reads this review, BEWARE OF THIS COMPANY, THEY WILL STEAL YOUR MONEY EITHER WAY.
Even though Tailorbrands claims to use AI technology, their logos are nothing more than a standard font & an existing (publicly available) icon from an iconpack meshed together that multiple people will use... In practice this means that you get only usage rights, but not full copyright on your logo... If you're not planning to build your company into a brand- that's no problem, but if you want to build up any reputation you need copyright & probably a trademark at some point down the line. Just a shame that this is not so transparent....
I have no idea how you rated this company so highly, they are taking money from people without permission. Its a complete scam, there are hundreds of stories the same. The support is not helpful, I have waited 4 days for a response. Surely this "review" is paid for, it cannot be legit. Guys, do your research. Dont give them. your card details. There are companies out there with more integrity
Worst company and website, problem with subscription cancelation
Worst company, services and website. Never add a subscription if you want to cancel it in the future. It is not possible. Also, support is very poor. Before you want to cancel it you have to connect your social account (if you use FB they want all permissions to your account). And finally when you connect it, still not working. So what to do now? Also in their business policy, you can not find the company that is behind tailor brands. Never ever tailor brands and other their partner sites.
You can create some really nice logos and other graphic designs. But if you ever wish to cancel your subscription, you are in for a rodeo.One cannot simply cancel their subscription. You must delete your account, but wait! It does not in fact do that. Your account remains 'active' along with all of your billing information (which they said would be deleted) you logos (which they claim will be deleted) and in fact, still says your premium subscription is active (though the website behaves otherwise).Customer service was also very rude in a professional way. They did not read emails in their entirety to discover any issue that might be brought up and treat their customers like idiots who have never used a subscription service.I am guessing they assume they know how everything works without ever having tried using the site themselves (as a common customer). They don't seem to understand that not everyone needs their services indefinitely, or they do not care how hard it is for people to cancel, or the design was intentional, which I sincerely hope not.The design aspect of Tailor Brands I would give 3.5 stars (not much in the way of variety but what they DO have it very high quality), the user-friendliness of account control and customer service, however, is 1 star, and it weighs that heavily on my opinion that it is what I give this review.If you do not care much for those things and/or you have constant design needs then I would encourage you to try it out!
Very easy to use, you can or they can create a website Within minutes but oh boy if you have a problem with your subscription and need their assistance to fix it good luck with that, it takes forever for them to reply you and fix it meanwhile you can’t use the features you’ve already paid for because they haven’t read your email to fix it - frustrating