The support at Network Solutions is good, they get the job done quickly, know what they’re talking about, and respond in a timely manner. They don’t provide all of the avenues for support that I had hoped for though, and some of their text tutorials that they provide are a bit confusing, meaning you will be contacting support directly most of the time if you need help. Overall though, their support does what is needed, and seems very knowledgeable about the products they sell.
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2020 六月 29
Slimy and Painful
I inherited an account with Network Solutions including a domain registration and web hosting and have found it to be a painful experience. The quality of the hosting is very poor with our site frequently being down and always loading very slowly. I run the site on Wordpress and the versions of software on the server were not kept up to date with the recommended minimums.
When I have had to contact customer service, the representatives have always been friendly enough, but they usually cannot take care of the request I have. I was unable to access the account for a period of months from certain locations but not others and they were unable to help with this at all.
They are very gimmicky and try to upsell you at every turn. Thankfully I have a background in web services and know what to ignore, but I can easily see a less experienced user falling for their very dramatic and intrusive ads that make it seem like the world will end if you do not buy an unnecessary service. They have even called my office to try to sell add-on services which were totally unnecessary or are free with most modern web hosts.
I finally decided to transfer all services away from them and they have made the process much harder than it should be. After requesting for the domain to be unlocked so I could make the transfer, it took 3 days for them to send the authorization code. Within a few hours of receiving the code I got another email saying that they had noticed suspicious activity on the account and had automatically put a new 30 day lock on the account. I have no doubt that this was done as a stalling tactic. I called customer service to have the lock removed and despite the lady I spoke with being very nice, she tried to get me to reconsider transferring and after I made it clear this wasn't happening she told me that the domain would be unlocked in 30 days. After pressing her that this was unacceptable and there was no reason for this she agreed to escalate the claim which I am waiting for a response to.
Overall, every experience I have had with Network Solutions has been frustrating and I feel dirty after having done it. It is sad to see a company that had an important role in the proliferation of the internet degrade itself to the point of their business model being entirely based on entrapping unsuspecting victims into keeping their poor services.
There is no quality or decency left to be found in Network Solutions. Stay away.