Features and Ease of Use
i3D.net’s extensive offerings include domain name registration, shared hosting, reseller solutions, and even complex cloud and dedicated servers. However, what really separates this provider from the competition are their gaming servers. Their gaming solutions encompass everything from the most popular PC, Xbox, and PlayStation games to TeamSpeak 3 and other VOIP networks. They feature an excellent range of ranked and unranked game servers, which is likely why they’re one of the largest game server providers in the world.
Along with their Starter, Basic, Advanced, and Premium shared hosting plans, i3D.net offers various reseller hosting plans. Delivered through load balancing technology and their cloud infrastructure, they bring scalable IT environments to their clients, so each account can be freely configured to their unique business requirements. i3D.net guarantees an uptime of 99.9%.
Their cloud hosting platform is also particularly noteworthy. Built on Microsoft Cloud OS, i3D.net has developed Red Cloud, their own enterprise-level cloud solution that offers an extremely powerful and robust network. Here, you have three options: a subscription-based model that can handle low resource usages and is recommended for a maximum of 5 VMs, a credit-based model with unlimited resources so that you’re only billed for whatever you use, or another subscription-based model best-suited to users who anticipate high resource consumption and can handle up to 50 VMs. With Red Cloud, you get a fully-redundant cloud infrastructure with the lowest latencies, and can quickly set up a website, any CMSes you desire, or perhaps any number of virtual machines you’d like.
i3D.net offers different SLAs depending on your needs; each SLA will come with its own guaranteed response time and resolution time. Other than that, i3D.net guarantees a network uptime of 99.99% apart from regularly scheduled maintenance.
Pricing and Support
I actually found i3D.net’s packages to be priced slightly higher than what you’d expect with the given resources and features. You get a free domain name with all their shared hosting packages, but it still doesn’t seem to justify their more expensive rates. The same goes for their cloud and gaming servers; they may be one of the largest gaming server providers in the world, but that might be due to their extensive offerings rather than because of their affordable rates.
They also do not appear to have a money back guarantee, and each premium SLA comes at an additional cost — sometimes a rather hefty one at that.
One upside is their support: they offer live chat, phone, email, and a support ticket system. In my experience, they’re very fast at responding to clients (especially if you’re submitting a ticket through your client portal), and they have local phone support lines for various parts of the Netherlands as well as for California, the United States. In addition, they’re active on web hosting forums and independent vendor review websites, though of course those channels generally aren’t the best way to reach them.