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Support? What support?
Weebly landing page shows great templates, but when you click Start suddenly you're in Square. All those templates are gone, & you can't get a real human being for support - just a stupid bot. NOT a good choice for newbies like me. Taking our business elsewhere!
Are you aware that Weebly does not allow new sites to be created with the drag and drop editor you're reviewing? Their new editor allows for far fewer choices. It asks you to choose a theme but does not implement it. This, from their tech support: "Rather than having preset layouts and themes, we have decided to give you the ability to fully control the look and feel of your website." Unfortunately, they also took out a LOT of functionality, including css editing. This, also from tech support: "It does not have all of the customization abilities that our old platform has because this was created to build quick sites and sell online quickly." From a marketing and design standpoint, the new platform is very limiting.
It was confusing in the beginning, til' I finally figured it out. Also, my website on a phone doesn't look very good compared to on the computer... and I don't think I can change it on the phone either. On the good side, I like how my website looks.
To start off totally dislike the new update I cannot see the total sales for the day, and to top it off to many clicks we should have a choice on which dashboard to use. another con is customer service is horrible I cannot get anyone on the phone and it requires some kind of code?? really I have had enough of this bad service I have not been able to contact customer support will be making a change.
I used to be with Weebly years ago and was really happy with them. I just rejoined two days ago and need support but I am not able to get support anywhere either via chat or via phone. All their links send you in a circle back to the help center which goes nowhere. If you need support go somewhere else. I subscribed to their Startup package which isn't listed below.
It is not working in so many areas: The video is malfunctioning permanent on mobile (look it up), it is partly responsive, it is slow, it is the WORST. Stay away!!!!!!! I am switching to WordPress as I am embarassed and loosing business over my Weebly business site. This is not good either in customer service.
I was on weebly for a short time and found their web interface to be very user friendly and easy to use. However, the support was so bad that and non courteous that i would never use them again. The support agents do not know the concept of listening to your questions. They assume and give you wrong information or in my last interaction with an agent named cassie she reversed my pland to a free plan out of spite.
I was facing a real problem with my news website. I sent them x3 emails and no one answered. After I called them 3 weeks later, they sent me their help page link which I was struggling to find someone to help me in it. I’m so disappointed of this service.