ביקורות ודעות מומחים Justhost

Take your money elsewhere. Despite the multiple issues I've experienced such as server downtime, the site being slow/offline for about a month, I stupidly when to upgrade to a PRO server because it was "cheaper" given the services I'm paying for. The migration is slow, the support staff just keeps telling me to wait a few hours without resolving the issue, after contacting them multiple times, they escalated and asked me to "wait 24-48 hours" for the issue to resolve. And they "guarantee" that it will be resolved by then. When asked what happens if it isn't resolved by then, they said I can send them another email. Speaking to them is time consuming and frustrating, and issues take a long time and multiple times. They will keep using the delay tactic until you insist they resolve the solution before you leave. Overall, just don't. And if you are already a client, then you will have probably experienced the same issues. And if you are feeling lazy to migrate... just do it. It's not worth the energy and time.

Alex Wong, סינגפור
27 מרץ 2021

1

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I was using the normal from Justhost for like a year..always problems...always from the support the problems were from my end...I said okay I am not a developer they know better...so I upgraded to VPS... nothing changed...again same problems...I think they have like 35% runtime...so...if you are a really tiny company with 10 visitors per month use them they are cheap and okay...if you have more than 100 visitors per day just look elsewhere...

Tim Cook, ארה"ב
04 פברואר 2021

1

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Continual issue with some servers rejecting justhost when sending email such as hotmail and outlook. Have wasted a lot of time (on more than one occasion and time is money) working with justhost technical assistant (sometimes over an hour) through a host of questions and answers, with long pauses between (sometimes 15 minutes!) only for the technical assistant you are working with to suddenly disappear (just gone!) and have to start over again with a new agent and bringing them up to speed on all of the issues, questions and answers again.

Linda Payeur, קנדה
11 יוני 2020

1

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I used Just Host 2 years. I should have moved sooner. They are a nightmare to deal with when you need help and they're very expensive. I just moved my website and domain and saved a lot of money. My new host responds intelligently and quickly. I suggest you shop around. You can do so much better than Just Host

Charmayne Danton, ארה"ב
09 יוני 2020

1

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The worst service ever. EVER! Disconnected calls and unresolved database errors. Every person I spoke with gave me a different answer. Constant website crashes. No help whatsoever. Everything has been documented with pictures. Last week I was on hold for 3 hours I would never recommend just host.

Alana, קנדה
06 יוני 2020

1

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JustHost does provide generally good and reliable hosting at a good price. Add Cloudflare, and you will have a great performing site. The problem comes when there is a technical issue. I have found phone (tier-1) support is friendly, but can only deal with generic issues that you have likely already looked into before calling. When escalated to tier-2 support, the supposed enginers, expect to start slamming your head against the wall. The first issue is they only communicate via email (not really unusual), but only after they initiate the first contact. You have to go through phone support to have a tech issue escalated to tier-2. They will tell you that the engineers will make contact within 24 hours, which never happens. When they do eventually email, they will either claim that they see no issue and the site is running normally or they try to pass the blame to something else. One time, tier-2 support blamed Cloudflare for obvious server errors. I contacted Cloudflare who replied with a ton of documentation showing it was not them and confirming it was an issue with JustHost's server. However, JustHost support used the time it took for Cloudflare to reply to close my support ticket. Each time I have had an issue, the problem cropped spontaneously and then, after days or a week of har pulling, the problem would magically cure itself.

Timothy Alexander, ארה"ב
09 מרץ 2020

2

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If I could give this company, no stars I would. I have been with for many, many years, with the occasional outage, that they have always fixed promptly. I have now been without email or web site access for 4 days and counting. I have spoken to their online chat every day to be told that, the problem will be fixed in hours. Nothing happens. The only compensation offered has been one months free subscription on renewal. I won’t be renewing. Something has gone seriously wrong in this company. My advice to any one thinking of using them is simple. Do not touch them with a barge pole.

Jeff Schone, בריטניה
12 יולי 2019

1

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Be Wary (even long time customers). I was a customer of Justhost for over a decade. I made no changes to my shared server in the last year or so. They kept the sites up and I kept paying. Late in October a change they made broke my sites. I contacted them and they were no help. I researched the issue, found the problem and informed them. I was told the only option I had was to upgrade to dedicated. To fix an issue they caused! I don't like to feel extorted so I asked to cancel my long time account and they acted as though they couldn't have cared less.

Leo Fernandez, ארה"ב
05 נובמבר 2018

1

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