Webstarts support…hmm…let’s put it this way: It used to suck majorly, but they’ve been taking steps to improve it, so I’m a bit ambivalent about what to say. A lot of reviewers have complaints, especially about email support, but they seem to be less frequent and Webstarts’ Support Staff can be seen throughout review sites and chatrooms assisting dissatisfied customers.
Their help section is extensive, though a bit poorly organized. Overall the support is decent, but not much more than that, but I’ll reassess the situation in a bit to see if these forthcoming improvements hold up.
I have been using webstarts for 2 years and so far I will say 6.7 is what I get for them. Like all the other sites, they aren't perfect so it really depends on what you are looking for.
I like Webstarts is affordable and very easy to use but at the same time, what makes me upset is their customer service. They are slow to respond, always have to wait on the phone.
Steve isn't very helpful at all. Always ask me to ask others for help. The 395 credits!! I never get to use it as my location isn't in USA which they should tell us about that. I had problems with the advertising credits but Steve only told me to ask Google or Twitter which means he has no idea how things work. By the way, Adam the CEO, I have never heard from him!
Once you choose a template, you will lose EVERYTHING if you want to change to another template! It can be very annoying. But I never seen other sites that can let you do that anyway.
As someone who is not computer and internet savvy, I found that WebStarts was my best choice when I built my site. It was simple for me as I am older and not familiar with how to do a lot of things and their customer service was amazing and helped me with how to build my site step by step. The prices were within my budget as well and I am now able to maintain a website with my price range. WebStarts is a definite must.
When their server malfunctioned, they lost most of the content on our site. As the employee at our company that built it was no longer with the company, it was not a matter of just reloading it. Basically, they lost our web site for us and we would have to pay someone to redo it. Not that their staff cared or offered any other option to help us when I called them. When we were told the site would have to be recreated, we clearly and specifically told their person on the phone to cancel our Webstarts service. And yet, two months later, they went ahead and charged our credit card for another year’s service.
I have been a customer for 5 1/2 years. I have enjoyed talking with the guys as they helped me fix issues or questions I would have. I am pretty well versed in this website builder and find it seamless. If I want to add a new feature or looking for something more trendy, I refer to their YouTube videos. I am so impressed with the guys and the easy, worry and hassle free features, we actually have 4 websites through Webstarts now. I have also trained other less tech savvy individuals on how to update our websites with Webstarts. Webstarts was a huge provent from Microsoft!