All-Around, Reliable Assistance
Sitebuilder has done a pretty good job with its support system. What really stands out is the fact that they pick up calls from customers, which is especially helpful in case you need immediate assistance.
There is a live chat option, but this is only available to Premium and eCommerce customers. Their email response time is also quite impressive—I received a reply within just 4 hours, which was during business hours. You might have to wait longer if you email them outside of business hours.
Whether you want answers to questions about the app market, your account, the site building process, domains, or emails, you will find them in the comprehensive knowledgebase/FAQ section. There are both articles and video tutorials to get you up to speed with everything you need to know about using Sitebuilder.