In business since January 2011, HostNep Network (aka. Web Host Nepal) offers a range of hosting services including shared hosting, VPS, dedicated server, and SHOUTcast hosting. It has offices in Nepal and the United Kingdom, but its servers are in the United States, Canada, and Germany.
HostNep targets mainly micro, small and medium enterprises (MSMEs) from its English language website.
Features and Ease of Use
HostNep Network’s shared hosting plans come in four different flavors; W-1 to W-4. Anyone looking to host a static website with low traffic expectations can choose the lightest W-1 plan. Those with more demanding requirements should select one of the other shared plans or even a VPS or dedicated server.
Shared hosting customers are provided with the following features:
- 99.9% uptime guarantee
- Free SSL certificate
- Online backups
- From 100 MB to unlimited disk space
- Bandwidth starting from 1 GB on the base plan
Customers can control their hosting from (and restore backups through) the cPanel control panel. It includes the Softaculous installer for the easy installation of web applications like WordPress and osCommerce.
Beginners benefit from a website builder with over 300 templates, and experts get programming support for PHP, Perl, and Python, plus MySQL.
You get SSH access with VPS plans but not with shared hosting, and VPS customers also enjoy DDoS protection with Cisco Guard. There are no backups with VPS plans, but HostNep can offer you an external backup server for an additional fee.
Pricing and Support
HostNep’s shared hosting plans are reasonably priced. The VPS plans are slightly expensive for the features on offer, and you incur an additional setup fee. Both kinds of hosting can be bought (if at all) on monthly or annual terms.
While there is no free trial to see how well these services stack up against the advertising, there is a 30-day money back guarantee that should get you out within the first month if the services don’t live up to your expectations.
HostNep’s 24/7 customer support (according to its website) should be available via email, support ticket, and telephone. But the link to submit a support ticket is broken, and the support email address isn’t obvious. To make matters worse, the “Order Now” buttons are also broken, and there is no more hope when trying to access the knowledge base.
Clicking the blog link led to the WebHostNepal blog, and via a live chat, I was able to confirm that the two companies (HostNep Network and WebHostNepal) are one and the same.