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Reviews and expert opinionSupportHost

Mark HoldenMark HoldenWeb Hosting Expert

SupportHost offers a full set of features, diverse plans for a wide range of needs, a state-of-the-art data center, excellent uptime, and an engaging cPanel. It also provides great support in English and Italian.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

supporthost-overview1

Founded in 2010, U.S.-based SupportHost offers a wide range of Linux web hosting services including shared hosting, semi-dedicated hosting, dedicated servers, reseller hosting, cloud hosting, and VPS. SupportHost also has an impressive website available in English and Italian.

Features and Ease of Use

In addition to its multiple services, SupportHost offers domain registration and CMS hosting services for WordPress, Joomla, Magento, PrestaShop, and Drupal. Whether you’re a beginner or a veteran, SupportHost provides you with everything you need to create and run a thriving website.

While features may differ depending on the service you select, most plans include the following:

  • 99.5% to 99.9% uptime guarantee
  • Free website transfer
  • SSL certificate and SSH access
  • Free domain for life
  • Free daily and weekly backups
  • cPanel
  • Webmail, email filters, and IMAP
  • Free secondary MX
  • Anti-spam service
  • One-click app installations through Softaculous
  • PHP support, cron Jobs, phpMyAdmin tool, MySQL databases, and remote MySQL connections

SupportHost has a data center in Germany that is powered by hydroelectric energy and backboned by Intel Xeon processors to deliver faster speeds than other web hosting providers. In addition, you’ll enjoy the provision of SSD storage with NVMe technology and 1Gbps connection speeds.

To ensure the security of its servers and data, SupportHost uses top-notch security measures including Clam AntiVirus, DDoS protection, fingerprint scanners, iris scanners, and computerized motion detectors. An auxiliary diesel generator is available in case of power cuts together with redundant connections to maintain quick access to websites.

Thanks to its user-friendly and multilingual cPanel, SupportHost makes it easy for beginners and pros to run different tasks without a hassle, such as creating FTP accounts, changing PHP versions, adding a subdomain, and creating/restoring backups. The File Manager allows you to download, upload, edit, compress, and extract directly from your web browser. With the built-in Softaculous app, it’s also easy to install a large number of scripts in a single click.

Pricing and Support

With a number of flexible packages at competitive prices, SupportHost is suitable for a variety of web hosting requirements. You can choose from basic shared hosting all the way up to high-powered dedicated servers. All plans also come with a free domain and you get the first two months of hosting free if you’re transferring from a different hosting service.

With a 30-day money-back guarantee, subscribing to SupportHost is completely risk-free. It also offers a 14-day free trial on selected services, such as semi-dedicated hosting.

Despite the lack of live chat support, SupportHost has a highly responsive support ticket team, a call center, and a direct email channel for its current clients, all available 24/7 even during the holidays.

I submitted a ticket with lots of questions and received a detailed response in less than ten minutes.

supporthost-overview2

For self-assistance, I recommend checking out SupportHost’s extremely comprehensive knowledge base and easy tutorials.

Pricing

4.5

Comparison

How does SupportHost match up to the competition?

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InterServerCompare4.8Compare
SupportHostCompare4.5Compare
BluehostCompare2.5Compare

User reviews

Based on 15 reviews in 1 languages
4.9
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5
Serena
Italy
April 28, 2021
Servizio impeccabile

è ormai diverso tempo che ho scelto SupportHost e ne sono più che soddisfatta, negli anni ho avuto modo di provare diversi provider ma nessuno di loro offre un servizio impeccabile come loro! Affidabili, efficienti, qualità del servizio ed un servizio di assistenza veloce e risolutivo. Tutto il team è sempre stato a disposizione delle mie richieste e nell'aiutarmi a risolvere eventuali problematiche anche causate da altri. Sono talmente soddisfatta che ho spostato tutti i miei siti con loro e lo consiglio a tutti i miei clienti!

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5
Andrea Luciani
Italy
andrealuciani.com
April 26, 2021
Un team di professionisti seri, rapidi e molto affidabili

Sono otto anni che usufruisco con grande soddisfazione dei loro servizi (tutti i miei siti li ho in gestione da loro). Qualsiasi problema lo risolvono con competenza e rapidità (in qualsiasi orario, anche del weekend!!) Grazie ai servizi che Supporthost mette a disposizione, ho potuto realizzare cose che con altri gestori noti in Italia, ancora oggi non sono possibili. Bravissimi!

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5
Marco Sartori
Italy
dottorsartori.it
April 22, 2021
Rapidissimi ed efficienti

Ho appena trasferito il mio sito su supporthost, sono stati velocissimi, in meno di un'ora era stato fatto tutto il lavoro. L'assistenza ha risposto immediatamente per fare alcune piccole correzioni, sono assolutamente soddisfatto del risultato. Bravi!!!

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5
Dino Coghe
Italy
autosystemm.it
December 27, 2020
Problema risolto

Ho avuto un problema col mio sito andato down , e in pochi minuti anno risolto, tutto questo in periodo natalizio. Appena accorto del problema ho subito inviato una mail al supporto assistenza, e nel giro di pochi minuti il problema era risolto.

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4
Alessandro
Italy
December 24, 2020
Servizio cortese e puntuale

La necessità di acquistare una VPS o un server dedicato ho richiesto una pletora di informazioni che sono state puntualmente soddisfatte anche se alcuni limiti tecnici delle varie soluzioni non sono stati specificati ma a fronte di una ovvia considerazione al riguardo hanno modificato l'offerta commerciale per soddisfare la richiesta specifica. Grazie per la gradita disponibilità commerciale.

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5
Giuseppe D.
Italy
pizzadixit.com
December 19, 2020
Customer service perfetto

Oltre al servizio tecnico eccellente, il customer service è veloce, cortese e risolutivo. Inoltre i prezzi sono davvero competitivi, e non c'è rischio di imbattersi in offerte che poi allo scadere diventano delle trappole per farti spendere di più. Ottima scelta!

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Bottom line on SupportHost

If you don’t want to spend too much time tinkering around with manual setups, SupportHost makes it easy to get your website up and running in no time. It’s suitable for a wide range of users with up to 99.9% uptime guarantee.

Pros

  • Diverse array of plans
  • Very good support
  • 14-day free trial and 30-day money back guarantee
  • Free two months hosting when transferring from another service

Cons

  • No live chat
  • Doesn’t support Windows

Eco-friendly and Secure Hosting at SupportHost

Mark HoldenMark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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