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Zoho Sites Review 2024 – Why It’s Your Best Bet

Donna Moses Donna Moses Website Development Expert

Zoho doesn’t offer much in the way of e-commerce, but it’s a solid website builder with lots of customization options.

Overview

Zoho Sites-Overview

Zoho Sites Offers Little in the Way of eCommerce, but There Are Many Impressive Features That Will Be Invaluable to Your Business

To compare the best website builders on ease of use, templates, customer service, and value for money, we tried to build the same site on each platform. Check out the results here.

Zoho Sites is one of the many services offered by the California-based SaaS provider, Zoho Corporation. This builder features a no-frills drag and drop editor that lets you set up a website with just a few clicks.

One thing that really stands out for Zoho Sites is its solid and professional user interface that makes website personalization easy and allows you to build a website with all the right features your brand needs to thrive.

There is no shortage of good-looking responsive themes to choose from, each of which can be easily customized to your preference. On the downside, Zoho Sites doesn’t do too well with its eCommerce feature, which lacks many important elements, including a checkout system, email receipt customization, and product categorization, just to mention a few.

On a positive note, there are plenty of impressive features to discover on this site, including a password-protected membership portal, extensive integration with Google apps, social media integration, HTML/CSS access, and unlimited bandwidth and file storage.

4.4

Templates

Zoho Sites-Templates

HTML/CSS Access Allows Greater Control over the Look of Your Website

Good selection of themes: If you are looking for variety, Zoho Sites offers plenty of themes to get you up and running. While a few of the themes you’ll find are a bit outdated, many are fresh and sleek and will make your website shine. Whether you are in hospitality or photography, construction or business, you will find a suitable theme for your brand. A big plus is the ability to swap themes anytime without losing your content.

Responsive: Mobile responsiveness is the hallmark of a modern site builder and Zoho Sites is no exception. Each theme you use to build your website is responsive and will look great on desktop, tablet, and smartphone.

Customizable: Zoho Sites offers impressive customization options that I have yet to see in other site builders. There is a nifty tool called Page Versions that lets you create and personalize your content. You can make basic customizations such as changing the fonts, background pictures, colors, and text. Other cool things you can do to make your website your own is to add a logo and a favicon. Designers and developers will revel in the fact that they can go deeper with the customizations by editing the templates’ HTML and CSS or completely build a template from scratch.

4.5

Features

Zoho Sites-Features

A Treasure Trove of Cool Features That Will Make Your Website Shine

Form builder: Zoho Sites has one of the most solid form builders I have seen so far. While you can create your own from scratch, there are pre-designed forms from which to choose, and you can use numerous customization options to personalize your forms. If you can leverage the form builder and the customization opportunities, you should be able to come up with a robust form that will help nurture and convert site visitors into paying customers.

Blog: The blogging function is another of Zoho’s notable areas. Building the blog itself is incredibly easy—just drag and drop your desired elements and your blog is all set. There is a lot you can do with the intuitive blogging tool, including integrating comments, adding social media buttons, scheduling posts, and importing content from other platforms such as Blogger or WordPress.

Membership portal: I have not seen a password-protected membership portal on many site builders, but it works especially as a way to monetize your content. You can make certain pages inaccessible to certain site visitors—pages would only be available to paid members.

Other features worth mentioning include social media integration, SEO, and eCommerce. Unfortunately, the eCommerce feature, only available to Premium customers, is rather bare-boned and doesn’t seem to stack up well against other modern website builders such Space square or Duda.

4.4

Ease of use

Zoho Sites-Userfriendly1

Drag and Drop Editor Makes for a Smooth Building Experience

Admittedly, there are other website builders that are easier to use than Zoho Sites. Even then, like most modern builders, Zoho Sites comes with a drag and drop editor that lets you set up a website with as few hassles as possible. Signing up is a breeze, after which you are led directly into choosing a theme and then to the editor where you can begin customizing your theme to your preference. To get your website online, simply click Publish, insert a custom domain, and Zoho Sites will take care of the backend issues such as SSL and hosting.

Control the Look and Feel of Your Website

One area where this site builder excels at is the customization options that make it easy for you to build a website that meets your brand’s objectives. Personalization options are clearly organized into the Elements, Forms, Apps, and Commerce Tabs that are easily accessible at the top of the editor. Most elements can be customized and advanced users have easy access to the site’s HTML and CSS snippets for greater control over the look of their website.

Zoho Sites-Userfriendly 2

4.5

Support

Zoho Sites- Support

Customer Support That You Can Always Depend On

Zoho Sites had done a really good job with its customer service, which is a commendable thing at a time when many companies have completely slacked off where reliable customer support is concerned.

The support team can be reached via email 24 hours a day, five days a week. You can also place a phone call if you need immediate help. Remarkably, there is a specific email address that allows you to escalate an issue if your concern is not adequately addressed via the email support ticket system.

Other resources available to Zoho Sites users include an FAQs section, a user-guide and video tutorials, a blog, and an active community.

4.5

Pricing

Affordably Priced Plans for Users on a Shoe-String Budget

Zoho Sites offers two paid plans.

The Starter plan is the entry-level paid account, which comes with everything the free account has, plus a five-photo gallery, a custom domain, a single site page, social integration, SSL hosting, sales IQ integration, animation, 301 redirect, and CRM forms by Zoho.

Signing up for the Pro package offers access to everything on the Starter plan, plus a 200-photo gallery, 50 contributors, and more importantly, the ability to set up a password-protected membership portal for your customers and members of your organization.

Comparison

How does Zoho Sites match up to the competition?

WixCompareOur Score4.9Compare
SquarespaceCompareOur Score4.8Compare
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SimpleSiteCompareOur Score2.5Compare

Zoho Sites REVIEW: BOTTOM LINE

If you are new to website building or have budget constraints, Zoho could serve as a viable option. While e-commerce capabilities may be limited with this builder, Zoho Sites offers a wide selection of beautiful themes, robust features, and ample customization options. With these resources at your disposal, you can create an online presence that you can truly take pride in.

Before you make a decision, read my colleague’s comparison of the best website builders to make sure you’re not missing out on better alternatives.
Donna Moses Donna Moses
Donna is a passionate writer who is all about creating engaging and thought-provoking content for the tech and online world. She is an avid lover of new technology and internet trends.
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It’s the worst. What else needs said? It’s simply as bad as it can get

I'm fairly new to web building and have the last 2 months trying the most common web building tools available. In my opinion, Zoho is terrible. I bought Zoho One which is the only reason to use Zoho Sites (free hosting). Ever since getting in bed with Zoho, things have been chaos. Zoho Sites is just one more terrible tool in the Zoho stable filled with terrible tools. Sites is a buggy, incoherent mess that lacks any basic functionality. Honestly, if they had just copied literally any other web builder, it would have been better. Stay away. Stay far, far away. It's bad, guys. Really bad.

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anonymus, USA
October 20, 2019
1
ZOHO FRAUD COMPANY.WORST IT COMPANY.

ZOHO FRAUD COMPANY.WORST IT COMPANY. DON'T GET FOOLED BY THIS COMPANY. THIS COMPANY IS THE WORST. NOTHING TO APPRECIATE.THEY GAVE FAKE PROMISES NOBODY FOLLOWED PROFESSIONAL ETHICS.LITERALLY HARASSMENT NO RESPECT. NO VALUES. An IRRESPONSIBLE THEY JUST GOOD TO DESTROY YOUR ENTIRE BUSINESS WITH ZOHO'S SUITE OF ONLINE PRODUCTIVITY TOOLS AND SAAS APPLICATIONS. OVER 40 MILLION USERS FOOLED BY THIS COMPANY WORLDWIDE. ZOHO CORPORATION IS AN FRAUD INDIAN SOFTWARE DEVELOPMENT COMPANY. THE FOCUS OF ZOHO CORPORATION TO FOOL NEW CUSTOMERS ASK FOR MONEY AND NEVER GIVE THEM SERVICE. ZOHO EMPLOYES DON'T KNOW ANY THING ABOUT WEB-BASED BUSINESS TOOLS AND INFORMATION TECHNOLOGY SOLUTIONS, INCLUDING AN OFFICE TOOLS SUITE, INTERNET OF THINGS MANAGEMENT PLATFORM, AND A SUITE OF IT MANAGEMENT SOFTWARE.THERE AGENTS DONT KNOW HOW TO TREAT CUSTOMERS.HOW TO SOLVE PROBLEM, CUSTOMERS SUPPORT TEAM TAKES 48 HOURS TO REPLY.AND AFTER THAT THEY DONT KNOW HOW TO SOLVE CUSTOMERS PROBLEM

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Shri, India
May 07, 2019
1
ZOHO PULLS A FAST ONE

Zoho just announced that they will be charging $60 per month for Zoho Stores (that they renamed Zoho Commerce (Commerce for Zoho). Further they also want to charge a percentage of sales. Zoho built a platform called Zoho One that offered their entire suite of applications under one monthly charge per user and told me Zoho Stores was included. Now they break from that model to charge separately for Zoho Store that I was told was included in the monthly fee for Zoho One. I currently pay $350 per month to Zoho for 10 users. HUGE mistake investing so much in the transition to Zoho. Plenty of WordPress options out there for a fraction of what they think they can charge for Zoho Store. Zoho store is so limited in it's options and configuration but I was willing to work within the limitations. No more.

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Angry Zoho Customer, USA
February 20, 2019
1
An unfinished product with limited options and daily issues

It seems like the rare changes actually made to Zoho Sites only result in chaos. I've been using it for a year now, since our company uses Zoho for basically everything, and it's a nightmare. The user-friendliness of the editor is a pain and everything takes 2x as long to build. Sometimes you have an area of app. 2 pixels that decide weather the element that you're moving ends up where it should or messes up your whole page. There is no option to copy paste elements from one page to another, thus you need to build certain elements over and over again. There is literally no way to build a website that's up to current standards. The only good point is the quick replies you get from their support (and I contact them nearly on a daily basis). Unfortunately, 90% of the answers are "We currently do not support this feature but will let our developers know to include it in the future". I am however highly doubtful about the existence of these developers. Avoid it! Oh and after a full year they finally have a Ctrl-Z function, which is needed for nearly every second move you do, but only works every 4th.

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Nils Finger, Romania
February 15, 2019
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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