Reviews and expert opinion JotForm

Ranked 1st from 10 Form Builders
29 0
Ease of Use
Based on 29 reviews in 1 languages
Pricing Range
Free $0
Bronze $19
Silver $39
Barbara Harris
Barbara Harris
Form Builder Expert
JotForm is an easy-to-use and fully-featured form builder with hundreds of ready-made conditional form templates and a variety of 3rd party integrations. With its Free forever plan, it’s a strong candidate for any small business looking for a free web form builder. However, if you’re willing to take the plunge, it’s also a much more affordable option than many of the contenders on the market. Along with the desktop version, JotForm has an iPhone and Android app so you can create and edit forms on the go.



The Easiest and Effective Way to Create a Form are one of the first (if not the first) form builder to appear on the web, and during their time they have tweaked and perfected a service that has become second to none. They claim to have the easiest service, and when you go to create a form you can easily see why. You don’t need to part ways with any cash or even supply a credit card to use their features and they even throw in unlimited forms, reports and form fields. For this reason alone, you need to give JotForm a try.

Why Choose JotForm?

  • Very easy interface
  • Easy payment integration
  • 5 forms at free level
  • Widget Integration

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Template Are Filled With Dynamic Forms

JotForm supports an amazing array of templates in their library, categorized by industry and use case scenarios so you can easily find what you’re looking for.

Many of these templates come with pre-configured conditional fields, and that takes the majority of work off your shoulders.

All templates are laid out across the page, and refresh automatically as you scroll down.

Template Selection: There are hundreds different templates, and you can view them by Industry or Form Type. Being that everything is so clear and with the ability to narrow down your search for faster and more accurate results, even beginners can find their way around.

Customization: Every item of each form template is modifiable, and can be further tweaked with a variety of theme templates. There are a lot of themes that are free as well as some that cost a small fee.

MultiMedia: 3rd party apps and widgets allow you to integrate image uploads, slideshows, youtube videos and many other multimedia features that will make your forms look modern and visually striking.



JotForm Packs In The Features!

JotForm gives you a lot to work with in the free account, which is perfect for small businesses and beginning users. It allows you to integrate their service with 3rd party apps that your business is already using, like Dropbox, Paypal, Google Sheets and MailChimp, to name a few.

You can also increase form functionality by adding JotForm widgets, adding photos, videos, signatures, checklists and tabs to your forms, among other things.

All account levels allow you to generate unlimited reports, so you can grow your database, keep track of it, and gain valuable marketing insights that will drive your business to success.

Ease of use


It Can't Get Any Easier

There aren’t many services that you can just load-up and hit the ground running with, but JotForm is definitely one of those services that are so easy for any user from basic to expert to pick-up.

There’s a short video that runs through the process of creating a form which you may want to watch, as well as an onboarding process that guides you through the tools and features available.

Each page element can be customized to the fullest, without requiring any special skills. Forms can be previewed before publishing to allow you to perfect your forms before they go live.

We like how easy it is to integrate payments into web pages. There are so many little goodies – like a customizable tool text box – that you can literally spend hours tweaking your forms to your heart’s content.



Helpful Forum, Email Support for Paid Accounts

JotForm has a very robust Support Forum for its Free accounts, with email support and Live Chat. In addition, the FAQ, User Guide, and Forum buttons are handily available at the top right of the builder window, whenever you need them.

The quick 2-minute video will definitely get you up-and-running, with a link to their YouTube channel which holds many more.

The only drawback is that email support seems to take a long time. However most of the information can be found in the forums, so if you know what you’re looking for, finding the answer should be easy.

  • Email Support – paid plans only
  • Forum
  • Support Center
  • Blog
  • Video Tutorials
  • Phone Support
  • Live Chat



Lots For Free, Reasonable Upgrade

JotForm gives you a lot for free, and those that need more services pay a reasonable monthly fee: the Bronze account is good for many medium-sized businesses. It removes Jotform branding from your forms and gives you up to 1,000 firn submissions for under $20 per month. Upgrading to Silver will allow you to accept up to 10,000 form submissions and have more storage space to keep your database. The Gold account supports features such as unlimited forms, 1,000,000 monthly views and 100,000 forms submissions for just under $100.


/ Month
  • Number of forms: 100MB
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/ Month
  • Number of forms: 10GB
Get Started


/ Month
  • Number of forms: 100GB
Get Started

User reviews

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Milan Hollie
best form builder

If you need any type of form jot form is the best builder and very easy to set up. only takes as little in five minutes you can you used them for applications, estimates, surveys, and more get started now you would fall in love with love with jotform.

NA Womens Club
Good support and features

Accidentally set up my first form under a guest account because I was logged out. Contacted customer support and they promptly fixed it. Great form site and good customization features. Easy to use and good help features. It even allows you to do if / conditional responses.

Saudi Arabia
excellent plat form

JotForm is very useful platform for our registration, event etc .. Very helpful. We got many comments about this form when we are sending submission to all. We created one form for program registration and our people registered bcz any person can do this very easy

Outstanding form tool

I began using Jotform because I wanted my form to allow people uploading a file without subscribing (not possible on Google Forms). My Google Form has been converted into a JotForm in just one click: importing forms is such a powerful tool! I just had to adapt my form afterwards, but everything was really intuitive and user friendly. I highly recommend using Jotform.

Jotform is a great tool for my business

I use Jotform for about 3 years. I started with simple forms and right now my forms are equal to a professional's that gets paid a lot for his work. And I don't have any particular skills or degrees in computers. The evolution of my forms came from Jotform exclusively. It's easy to use, it has many widgets, it's easy to adjust the appearance of the forms, the support is fast and quite helpful, and generally Jotform has everything that suits your needs. I recommend it to everyone unconditionally.

User Friendly

Jotforms is a great option for solo practitioners. It's very easy to use and a great way to save space and trees!

Bottom line on JotForm

JotForm is great for the casual form builder, as well as businesses of all sizes. Small merchants will find enough free tools to get them started,with a reasonable monthly plan. The builder is very user-friendly and there is plenty of support options.


  • Lots of great templates
  • Easy to use
  • Free merchant tools


  • Form-building addicts will have a hard time leaving
  • Email support is a bit slow
Click here to try JotForm
Barbara Harris
Barbara Harris
Barbara is an expert in Performance Marketing. She leads WebsitePlanet PPC and SEO teams, and she mentors SMBs on the use of Search Advertising as well as Social Marketing.

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