Reviews and expert opinion
Ranked 1st from 10 Form Builders - Easily Create Forms
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Ease of Use
Based on 22 reviews in 1 languages
Pricing Range
Free $0
Bronze $19
Silver $39
Barbara Harris
Barbara Harris
Form Builder Expert
JotForm is an easy-to-use and fully-featured form builder with hundreds of ready-made conditional form templates and a variety of 3rd party integrations. With its Free forever plan, it’s a strong candidate for any small business looking for a free web form builder. However, if you’re willing to take the plunge, it’s also a much more affordable option than many of the contenders on the market. Along with the desktop version, JotForm has an iPhone and Android app so you can create and edit forms on the go.



The Easiest and Effective Way to Create a Form

JotForm.com are one of the first (if not the first) form builder to appear on the web, and during their time they have tweaked and perfected a service that has become second to none. They claim to have the easiest service, and when you go to create a form you can easily see why. You don’t need to part ways with any cash or even supply a credit card to use their features and they even throw in unlimited forms, reports and form fields. For this reason alone, you need to give JotForm a try.

Why Choose JotForm?

  • Very easy interface
  • Easy payment integration
  • 5 forms at free level
  • Widget Integration

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Template Are Filled With Dynamic Forms

JotForm supports an amazing array of templates in their library, categorized by industry and use case scenarios so you can easily find what you’re looking for.

Many of these templates come with pre-configured conditional fields, and that takes the majority of work off your shoulders.

All templates are laid out across the page, and refresh automatically as you scroll down.

Template Selection: There are hundreds different templates, and you can view them by Industry or Form Type. Being that everything is so clear and with the ability to narrow down your search for faster and more accurate results, even beginners can find their way around.

Customization: Every item of each form template is modifiable, and can be further tweaked with a variety of theme templates. There are a lot of themes that are free as well as some that cost a small fee.

MultiMedia: 3rd party apps and widgets allow you to integrate image uploads, slideshows, youtube videos and many other multimedia features that will make your forms look modern and visually striking.



JotForm Packs In The Features!

JotForm gives you a lot to work with in the free account, which is perfect for small businesses and beginning users. It allows you to integrate their service with 3rd party apps that your business is already using, like Dropbox, Paypal, Google Sheets and MailChimp, to name a few.

You can also increase form functionality by adding JotForm widgets, adding photos, videos, signatures, checklists and tabs to your forms, among other things.

All account levels allow you to generate unlimited reports, so you can grow your database, keep track of it, and gain valuable marketing insights that will drive your business to success.

Ease of use


It Can't Get Any Easier

There aren’t many services that you can just load-up and hit the ground running with, but JotForm is definitely one of those services that are so easy for any user from basic to expert to pick-up.

There’s a short video that runs through the process of creating a form which you may want to watch, as well as an onboarding process that guides you through the tools and features available.

Each page element can be customized to the fullest, without requiring any special skills. Forms can be previewed before publishing to allow you to perfect your forms before they go live.

We like how easy it is to integrate payments into web pages. There are so many little goodies – like a customizable tool text box – that you can literally spend hours tweaking your forms to your heart’s content.



Helpful Forum, Email Support for Paid Accounts

JotForm has a very robust Support Forum for its Free accounts, with email support and Live Chat. In addition, the FAQ, User Guide, and Forum buttons are handily available at the top right of the builder window, whenever you need them.

The quick 2-minute video will definitely get you up-and-running, with a link to their YouTube channel which holds many more.

The only drawback is that email support seems to take a long time. However most of the information can be found in the forums, so if you know what you’re looking for, finding the answer should be easy.

  • Email Support – paid plans only
  • Forum
  • Support Center
  • Blog
  • Video Tutorials
  • Phone Support
  • Live Chat



Lots For Free, Reasonable Upgrade

JotForm gives you a lot for free, and those that need more services pay a reasonable monthly fee: the Bronze account is good for many medium-sized businesses. It removes Jotform branding from your forms and gives you up to 1,000 firn submissions for under $20 per month. Upgrading to Silver will allow you to accept up to 10,000 form submissions and have more storage space to keep your database. The Gold account supports features such as unlimited forms, 1,000,000 monthly views and 100,000 forms submissions for just under $100.


/ Month
  • Number of forms: 100MB
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/ Month
  • Number of forms: 10GB
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/ Month
  • Number of forms: 100GB
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User reviews

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Very handy

A nice product that has made information gathering easy and simple. Plenty of tools to keep you busy and on top of everything. The builder is easy to use and very flexible. The preview component, allows you to review the form from a computer, tablet or phone. You can integrate specific rules for questions/answers.


Value for money - User friendly

Before JotForm, I had tried creating forms with other software (online or offline). The offline ones were ok, but you couldn't get a fast support or no support at all when you had implementation issues or inquiries. The online ones, in one word, sucked. I use Jotform for a year now and so far it works like a charm. The form designer is really good. Very easy to use even if you're not a designer (I'm not). Yes I had a few problems while creating my forms; I found a few bugs and also needed some extra modifications for my forms. They responded instantly to my requests, looked up to them and made them happen and fixed the bugs. I think the best part is their customer support. They seem to care a lot about their customers and take their feedback into consideration. Their forum, the way it is set up and works, does most of the job. You can find answers and solutions to real questions and not just for FAQs, but if you can't then you pose a question and you have an answer (sometimes more than one!) in no time. I hope they will continue like this and not change their way of working like other companies do after becoming bigger and well known. I highly recommend JotForm or at least check it for free.

Hong Kong

Very Useful and User-Friendly

JotForm is a very useful online tool that let's you create and customize forms according to your needs. I've made use of JotForm for forms that I have to create for work. I've done registration forms and RSVPs using the website. I like that it's so easy to make use of the readily available tools in JotForm. I was able to upload pictures on forms and embedded pdf files among others. I also like the added functionalities of customized URL links and disabled form submission on a specified date.

William W.

Jotform Review

The soccer organization that my children played from were moving away from AYSO to create a new organization that would be cheaper for families and kids to play. With doing so, we lost the ability to accept an online player application. After doing some research, I stumbled up JotForm. The form building was very easy to navigate with drag and drop, the extra apps that you can use we very helpful. In a matter a couple hours, we now have a new player application form that will help us in the next soccer season.

City Treehouse

Jotform Review

This website is great. It has been super helpful in creating an efficient platform for our business to interact with our clients. It has saved us time, effort, and so much paper!


JotForm Review

I researched more than one online form options for our Conference Registration Page (Small Church Conference), I was impressed by the unlimited fields and 5 free forms.

Very intuitive, even from non-programmers. Support is very good (forum as well as Tech team)

I will recommend JotForm to all my friends. Thanks.


Bottom line on JotForm

JotForm is great for the casual form builder, as well as businesses of all sizes. Small merchants will find enough free tools to get them started,with a reasonable monthly plan. The builder is very user-friendly and there is plenty of support options.


  • Lots of great templates
  • Easy to use
  • Free merchant tools


  • Form-building addicts will have a hard time leaving
  • Email support is a bit slow
Click here to try JotForm
Barbara Harris
Barbara Harris
Barbara is an expert in Performance Marketing. She leads WebsitePlanet PPC and SEO teams, and she mentors SMBs on the use of Search Advertising as well as Social Marketing.

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