The Perfect Host for Small to Medium Businesses
With a presence that goes as far back as 2001, InMotion Hosting has grown to become one of the most popular and recognizable hosting providers. Currently, there are over 300,000 domains registered with them and they claim to consistently rank as #1 in domains gained through transfers.
They have quite the catalog with WordPress and shared hosting, business website hosting, reseller hosting, dedicated servers, and managed and unmanaged VPS. They also offer convenient domain registration and web design services. However, as their primary focus is still a U.S.-based audience, they only provide services in English.
InMotion’s status and reputation are certainly impressive. The thing is, I’ve seen too many top hosting companies “sell out” once they hit it big. Suddenly, performance and reliability are no longer what they used to be, due to overloaded servers. I’ve even seen cases where support deteriorates after being outsourced to save costs.
In this review, I wanted to see if InMotion is still providing solid hosting products and superior performance, just like they promise.
To help you foster trust and provide you with the peace of mind to put down your money, I’ll also run through the whole process of purchasing your hosting and requesting a refund, to see if InMotion’s pricing is transparent and whether they keep their word.
Managed WordPress with Powerful Features to Enhance Your Website
While InMotion Hosting has almost every type of hosting on offer, for this review I decided to focus on their WordPress hosting products. InMotion’s biggest advantage is the superb infrastructure on which they host your websites while simultaneously allowing you with lots of control and flexibility.
All the basics are included with their WordPress packages, including email hosting, multi-domain hosting, unlimited bandwidth, SSH access, a free SSL certificate, and no-downtime website transfers. These are some of the other top features you can expect:
Managed WordPress Hosting
Although you’ll have cPanel’s powerful tools at hand, many aspects of your hosting are handled on the backend, giving you the peace of mind to focus on managing your content and marketing strategies.
These include security protocols such as malware and hacking protection, along with automatic backups. Plus, their automatic updates mean you’re always running on the newest technologies, which will help keep your system stable and secure.
Jetpack is THE plugin to have in your arsenal when hosting a WordPress website. It provides extra capabilities to your WordPress website in terms of security, performance, SEO, design, social media marketing, and so on.
It’s a plugin with a freemium pricing model. The free Jetpack plan comes with InMotion’s WP-1000S plan. Higher-tiered plans will unlock more Jetpack functionality. Some of the most important features in its suite are daily backups, priority support, malware scanning, an image and video CDN, Google Analytics integration, premium themes, and the ability to generate revenue through ads.
Max Speed Zones
It’s no accident that InMotion Hosting’s two data centers are located at opposite ends of the United States. It’s what allows them to provide fantastic speed-to-market across the entire U.S. By choosing the data center closest to you, you get better performance in your global region.
They also use a world-class peering network to avoid the unnecessary routing of traffic between multiple network centers. This leads to up to six times faster email and downloading speeds in your most important markets.
BoldGrid is a premium WordPress plugin with a drag-and-drop builder for building and customizing your website pages. It also comes packed with some premium WordPress themes of its own. It’s a very beginner-friendly builder that makes it easy to create modern, fully-responsive websites optimized for the top search engines.
BoldGrid is included for free with all of InMotion’s WordPress plans. It can also be pre-installed when you sign up.
Ease of use
How easy you’ll find InMotion’s interface largely depends on your familiarity with hosting. If you’ve built any websites before or you consider yourself to be tech-savvy, then it’ll be a fairly easy and straightforward process, especially if you’ve used cPanel.
Complete beginners with no experience might find it slightly more challenging. However, support and documentation is always on hand.
All InMotion Hosting packages come with cPanel, which is widely considered to be one of the best control panels around.
Although all the options and settings might seem daunting if you’ve never worked with it before, it’s something you can quickly pick up. As it’s also the most commonly-used control panel, those who have used it before will appreciate the familiar interface.
Onboarding and Documentation
This is especially true during the onboarding process – your assigned support agent will provide you with valuable information and put at ease any concerns. Live chat support is also always available.
I took the long route here, to illustrate the process of installing WordPress. However, you can have it installed on your hosting account automatically if you select it during the signup process. That way, you’ll have it ready and waiting for you once your hosting is activated.
Creating a New Account
One thing’s for sure: InMotion can’t boast about having the fastest signup times. They’ve got a verification process that requires you to talk to a support agent on the phone, so the time it takes you to actually get your hosting up and running can vary dramatically.
My registration took roughly a day. However, in most cases, and especially if you sign up during their office hours, it should take less than an hour.
When you hover your cursor over the Order Now button, you’ll see the boxes pop up for the yearly and biennial pricing options. Clicking on either will take you through to the next part of the signup process.
At the first step, you’ll have the option to choose your data center, purchase a dedicated IP address, enlist their web design services, or opt to have WordPress or BoldGrid auto-installed for you. Thankfully, the dedicated IP and web design services are the only two upsells during the process and they’re both set to “No Thanks” by default. If you made a mistake, you can also change your plan at the top.
Next up, you’ll need to choose your domain. All InMotion’s plans come with a free domain and as soon as you’ve added it, you can immediately add other domains to your cart as well.
However, this is where you’ll need to be alert, as they’ll automatically add Domain Privacy to your purchased domain at an extra cost, as you can see below. Domain registration and privacy fees are a bit higher than what a registrar would charge, but still reasonable.
Then, you’ll need to log in or create an InMotion account. If you need to register, you’ll be asked to provide your email address.
On the next page, however, you’ll need to provide much more information like your name, country, address, and contact details. Your company is optional. These fields are pretty standard and nothing you need to worry about. If you were referred by a friend, don’t forget to provide their details at the bottom.
Below that is where you’ll provide your payment details. InMotion only accepts either credit or debit card payments or U.S. purchase orders, so this step is very straightforward. Don’t worry about being charged just yet as you’ll still be able to review your order one last time before completing the purchase.
In the screenshot below, you’ll see the point of no return as far as the registration and purchase process goes. You’ll find a final breakdown of your order, including all your billing and personal details as well as the plans and domains you picked. The You Saved amount refers to whatever promotional offer they’re running at the time and not your free domain. Once you click on Checkout, they’ll process your payment.
Finally, you’ll be taken to a Welcome to InMotion Hosting screen. So far, the process has been a breeze and it took me less than six minutes to get to this point. Unfortunately, though, this was only the start of the process.
Due to security concerns, all new customers need to go through a verification process that involves a quick phone call from a support agent. You’ll need to wait for this call before your account is activated.
InMotion claims to send a welcome email within a few minutes and that an agent will call you within 30 minutes — provided you registered between 8AM – 10PM EST Monday to Friday or 10AM – 6PM Saturday to Sunday.
In my case, both the email and the phone call were delayed (further details in the support section). However, almost all other customers seem to be contacted in an appropriate amount of time, particularly if they’re from the United States.
The email you receive will basically just reaffirm all the information on the welcome page. They also provide a number that you can use to call them if you need to activate your account urgently.
Even though in my case I ended up calling the support agent, the call was very quick and straightforward. The staff member will only ask you to provide your primary domain to identify you, and then the last four digits of your credit card for verification.
The agent will also make sure you understand some of the most important aspects of InMotion’s services by providing you with the backup and restore details, important clauses in the Terms and Conditions, and so on. Thereafter, your hosting account should be activated within minutes.
After this call, you’ll receive three emails. The first contains a list of links to important knowledge base topics that are crucial for new customers.
The second contains your billing information.
And the third provides instructions on how to set your InMotion password to log into your AMP (Account Management Panel). This is the most important email, as you’ll need to click on the button near the bottom to set your password.
There are also two documents attached that provide crucial information for new customers, such as how to point your domain to InMotion, set up your email, and transfer your website.
Once you’ve clicked on the button, you can set your password via this simple page:
Setting your password will automatically log you into the AMP. That’s all it takes to set up an InMotion account. The verification process means that you can’t sign up instantly and that it can be hard to tell exactly how much time the process will take. However, the steps you can take on your own are easy, transparent, and reasonable.
Connecting a Domain and Installing WordPress
Firstly, if you didn’t purchase a new domain from InMotion, you’ll need to connect your domain to InMotion by pointing your DNS records to their nameservers. If you did purchase one from them, they would’ve already done this for you.
InMotion makes it clear that whether you register a new domain or point your existing domain’s DNS records to their servers, the changes may need up to 24 hours to take effect.
One of your onboarding emails contains info on how to connect your domain. You’ll also find links on how to do this in your Domain Management dashboard. This documentation will provide you with the InMotion nameservers, and at the bottom of the document, there are links to show you how to change your DNS records using popular registrars like GoDaddy, Dotster, or Google Domains.
This shows how useful it is to have a host with comprehensive documentation and to have links to relevant information placed in crucial areas. This is something InMotion is very good at overall.
I didn’t opt to have WordPress installed automatically, since I wanted to see how easy InMotion made the process from within the dashboard. When you’re logged into your AMP, you’re presented with the main dashboard:
Your cPanel is where you’ll go to install WordPress. The PDFs in the emails you receive don’t cover this process, but you’ll find a link to the WordPress 101 support document where all the steps are explained.
This is where it gets a little unintuitive. If you’re a complete beginner, you’ll probably get lost in the links between documents like “Log into cPanel,” “Install WordPress with Softaculous,” and so on. If you really don’t know much about cPanel and WordPress, I definitely recommend having it installed automatically.
However, if you know what to do, it’s fairly straightforward. You just need to navigate to your cPanel from within your AMP dashboard.
Scrolling down, you’ll find WordPress underneath the Applications section. Alternatively, you can go to the Softaculous Script Installer under Software (which is the method in the documentation).
Either way will bring you to this page where you can install WordPress.
You’ll need to fill in some fields on the next page to install WordPress correctly. The default settings should be fine. However, there are a few vital settings you need to confirm, such as your site name, protocol, domain, and so on. At the bottom, you can also enable/disable a few options and even have WooCommerce installed automatically.
There’ll then be a short installation process that usually takes around 3-4 minutes:
And a success screen will let you know everything went according to plan:
Afterwards, I also received the following email with all of the important WordPress-specific information:
InMotion Hosting includes an image CDN for lower-tier WordPress packages and both an image and video CDN for higher-tier packages — both via the Jetpack plugin. If you need a CDN with a broader scope, you’ll need to set it up with a third-party service, such as Cloudflare.
Finally, after your first full 24 hours of having an activated InMotion account, you’ll be sent this email checking in on your progress and providing you with more resources for technical support:
Wrapping It Up
InMotion can’t say they have the most hassle-free or quickest registration and setup processes. Having to make direct contact with support staff to verify your account inevitably leads to extra delays.
The “InMotion experience” of setting up and managing your hosting is akin to the “cPanel experience,” as this is the control panel provided with their hosting products.
However, despite what some users may see as flaws, there are many positives too:
- There were only two upsells during the whole process and they were both unchecked by default
- There were no hidden costs and the hosting price plus any paid extras were always clearly displayed
- You are provided with a wealth of information in the form of documentation and step-by-step guides to get you started
- Although they use the slightly complex cPanel, it’s still one of the most powerful hosting control panels around
Incredible and Ever-Improving Performance
InMotion offers a 99.9% uptime guarantee for their hosting plans. According to multiple online sources, they used to have a pretty average uptime of just below 99.94%. However, this has been steadily improving with time, especially since April 2018, it seems. Since then, plenty of reviewers have experienced uptimes of over 99.98% and some even report uptimes of 100%. Let’s hope this trend continues.
I have no complaints regarding speed. During all my time using InMotion, I never experienced major lags or delays while using the dashboard or WordPress. WordPress is especially fast, with almost all pages loading instantly and even plugins and themes installing in no time. InMotion also gets great results on the Sucuri speed test.
I created a test website with a template and a few plugins, and it easily scored an A+. The average load time in the U.S. was a very low 0.144 seconds. Unsurprisingly, Los Angeles clocked in the quickest time at 0.037s, as this was the server location I chose.
Even the slowest loading time was still under one second for India. These are extremely good results and some of the shortest load times I’ve seen – not to mention that I hadn’t even set up a separate CDN.
Friendly and Helpful 100% U.S. Support
First of all, InMotion offers 24/7/365 technical customer support with all of their hosting packages. Support can be reached via live chat, email, tickets, and dedicated phone lines.
Support is one of their main selling points, and they proudly display stats like the number of support center visitors (200,000 per month) or glowing testimonials from customers (25,000+ in 2017).
On top of their highly-responsive and 100% U.S.-based support, they also provide extensive documentation, as well as an active community of customers and support agents.
I contacted support on several occasions to see if InMotion’s support actually lives up to its words.
My first encounter with the support team actually came as I was setting up my account. As previously mentioned, it took me a bit longer to get my welcome call and email. After I finally received an email (less than a day after signing up), the support agents who were meant to activate my account failed to get a hold of me, so I decided to call them at the number they provided.
After getting through a quick phone menu and about 40 seconds of holding, I was put in touch with the extremely welcoming and friendly Kaecy. Although I couldn’t get a solid reason for the delay in my email, it basically came down to the fact that I was in another country and had registered on a Sunday. The missed phone calls were simply because of an issue with my country code.
That aside, Kaecy’s positive energy was contagious, and she actually made me happy and excited to join InMotion.
I felt that InMotion hit exactly the right balance between providing you with necessary information and being sensitive about using up your time. Obviously, they know that the verification call is an extra chore for their users, and don’t want to take up more time than they need to.
Live Chat Support
I also contacted InMotion multiple times using live chat, as it’s so convenient for solving those minor but pesky issues.
Being such a huge and popular hosting provider, it’s to be expected that it can take a while to get a response from support if you catch them at a busy time. There were one or two cases where I had to wait up to 35 minutes for a response.
However, without fail, the support staff was always extremely friendly, accommodating, and helpful - going above and beyond to help me resolve any issue.
If you happen to miss your session because you stepped away from the computer or it ended prematurely, they’ll also send you an email to apologize for any frustration and to let you know why your session ended.
To try out the ticket support system, I opened a ticket asking how I could set up the Cloudflare CDN. I submitted it around noon EST, so I was expecting a fairly quick response. It came via email about 25 minutes later.
Although not the quickest, that’s a pretty good result. As you can see from the message below, they apologized for not offering the CDN with their packages and provided links to documentation on how to set it up. It’s also clear that they encourage leaving feedback after almost all support interactions, which bodes well for their standards of service.
Transparent Pricing with Generous Freebies
InMotion offers an impressive range of hosting products, from WordPress hosting all the way to VPS and dedicated servers. However, WordPress is one of their most diverse products, with six different packages.
The pricing also ranges from very affordable for the cheapest WP-1000S plan to quite expensive for the top-tier plan WP-6000S.
One little trick you’ll need to be aware of is that the price displayed on their pricing tables is actually for discounted two-year billing (or one year in the case of WP-4000S and above). The lower-tier plans don’t have billing terms shorter than a year, unfortunately.
Keep in mind that they only accept major credit or debit cards and U.S. purchase orders.
Strong pros of their pricing are that there are no bandwidth limits, storage limits are quite high, and you get a free domain, free Jetpack credits from the WP-2000S plan onwards, and a free dedicated IP from the WP-4000S plan onwards. From WP-2000S onwards, you also get free premium WordPress templates and plugins.
You can also create multiple user logins – great for organizations with multiple people maintaining their WordPress website. Website transfers, SSL certificates, and $150 worth of ad credits are also included for free. Even with a monthly option on the higher-tier plans, you still get a free domain.
Cancellation and Refund
InMotion offers a risk-free money-back guarantee with all of their hosting products.
For WordPress hosting as well as longer-term (six months or more) business, VPS, and reseller hosting, it’s an industry-leading 90 days.
For dedicated servers as well as monthly-billed VPS and reseller packages it’s 30 days.
Unfortunately, you can’t cancel your account without contacting support. You can deactivate the renewal of your account from your subscription dashboard, but that’s it. If you want to get your money back, you’ll also need to contact support to have it cancelled right away via live chat, email, support ticket, or phone.
To do this, it’s best and quickest to select the Account->Billing option when initiating live chat support.
I don’t know whether it’s part of their cancellation policy, but when I initiated this process via live chat, I got an almost immediate response. I was asked to provide a reason and feedback for why I cancelled, but it wasn’t a prerequisite for the refund.
Despite having to talk to an agent, turns out this is literally all you need to do. Siobhan informed me that she’d cancelled my account and that I’d receive an email to confirm the cancellation and refund within 48 hours.
One thing I wasn’t aware of, however, was that you’ll immediately lose access to your account after this chat. It doesn’t really make a difference, but it would’ve been nice to know if there was anything else you wanted to take care of.
All in all, it didn’t even take me five minutes or any additional verification to cancel my account, although they might ask for your username, the last four digits of your card, email address, and phone number.
The next day, I received the following email from InMotion confirming that they’d processed the refund and that the time it would take for my money to be returned depended on my bank:
About two days after this email, the funds were back in my account and I could see from the statement that it was already processed a day before the email. So, kudos to InMotion for handling it so quickly and smoothly.
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Powerhouse With Experts in Support and Consistency of Service Performance
Inmotion Hosting has become my preferred hosting. I started with Shared Business Hosting, then VPS and now Dedicated Server Hosting. At every stage, before I moved to the next level of hosting, I have always gone out to see if I can find alternative hosting packages that can offer me more than what I can get from Inmotion Hosting Support and Technical Teams but I have always come back to rely on their availability, flexibility and reliability from their state-of-the-art data centers with their managed, custom dedicated servers which are extremely essential to run global eCommerce sites
Best of all!
I have been with several hosting but when I changed to InMotion hosting, I noticed the difference. No one has better technical support. They support 24 hours a day, that is, they always solve any problems. I've been with them for 2 years now and I do not change them for any other. Keep up and congratulations.
InMotion is a great hosting company. As every host has, there have been some problems, but they are always quick to respond and correct any issues promptly. Also, they are NOT, and probably won't ever be, a part of EIG.
InMotion Hosting Review
We have been using InMotion Hosting's services for over 2 years now and have been incredibly pleased with our choice to host with them! Their customer service is absolutely unparalleled, and we are pleasantly surprised with their willingness to go above and beyond every time we contact them. When you couple that with their top-notch up-time, features, and value pricing, you have an obvious choice when it comes to web hosting.
Inmotion Hosting Review
I’ve been hosted with Inmotion Hosting for the past 6 years and they never stop to amaze me about how good and kind their support is. Out of all the web hosting companies that i’ve ever tried they have the best support without a doubt.Their prices aren’t the cheapest but adding this few additional bucks worth it, I promise you.
Inmotion Hosting Review
This company GENUINELY understands customer service. I am not a techy person but, with Inmotion's help, I've managed to create and launch 2 web sites - one moodle and one using one Inmotion's web builder templates. Recommended to all!