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How to Cancel Your GetResponse Account & Get a Refund

Anna Sonnenberg Anna SonnenbergEmail Marketing Expert April 14, 2024
April 14, 2024
GetResponse may not be perfect, but it was true to its word and gave me a full refund when I canceled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan1.
With some email marketing services, closing your account is a confusing process. Thankfully, canceling a GetResponse account is pretty straightforward. One word of advice, though: you’ll need to cancel at the right time, or it’ll cost you – more on why in a moment.

To help you get the timing right, I canceled my GetResponse plan and tested out the entire account closure process. Below you’ll find the exact steps to cancel your GetResponse account, along with a few of my recommendations for email marketing services you can consider switching to instead.

One of my favorites is ActiveCampaign. With its easy-to-use interface, advanced email automation, and robust analytics, it outshines the competition in more ways than one. I’ve listed more alternatives to GetResponse a bit further down.

Quick Guide: How to Cancel GetResponse and Get a Full Refund

To cancel your GetResponse plan, follow these steps:

  1. Log into your GetResponse account.1
  2. Navigate to the billing details page.
  3. Scroll down to the bottom of the page and click Cancel subscription.
  4. Review the list of data and features you lose when closing your account and click Yes, continue with cancellation.
  5. Select the reason for canceling your account, check the box next to the terms, and click the Cancel my account button.
  6. Consider the GetResponse retention offers before clicking No thanks, please cancel my account.
  7. Read the browser notification and click OK.
  8. Check your inbox for an email confirming the cancellation.

My Experience: Here’s How I Canceled My GetResponse Account

Lengthy but Straightforward

I found the GetResponse cancellation process fairly easy, as I could complete it through the dashboard without contacting a representative. But I’ll warn you; it took a while to complete. I had to confirm the cancellation over and over (and over) again. Here’s how to navigate the GetResponse account closure process:

Step 1: Log In

First, you need to log in to the GetResponse account1 that you want to cancel.

Step 2: Find the Billing Page

From the main dashboard, click the account icon in the upper right corner. When the dropdown menu appears, click Billing.

GetResponse cancelation process - How to access the billing page
The Billing option is near the top of the menu

Step 3: Initiate the Account Closure

On the Billing details page, scroll down. Click the Cancel subscription link in the lower right corner.

Unfortunately, there’s no option to cancel at the end of the billing cycle. Instead, the account closure takes effect right away, which isn’t necessarily a good thing. Be aware that when you start the cancellation process, that’s it. There’s no time to review your data or get your affairs in order – it’s over.

How to Cancel You GetResponse Account - Initiating the account closure
The cancellation link is easy to miss at the bottom of the page

Step 4: Review Data and Features

Next, the platform automatically creates a list of all the data and features you lose by closing your account. As we explain in our GetResponse review, the platform’s feature list is pretty long – so you’ll have to scroll a bit to get to the end, but I get why they’ve done it. It’s clever to remind you what you’ll miss out on if you close the account.

getresponse-cancellation-warning
The feature list is pretty long and includes my 65 subscribers
If you haven’t already downloaded your contact list, this is a great reminder to do so. When you switch to another email marketing platform, you’ll want to upload both your subscribers and unsubscribers, so make sure you’ve completed this step before you close your account.

When you’re ready to cancel, click the Yes, continue with the cancellation link.

How to Cancel Your GetResponse Account - Are you sure you want to cancel today message
You can skip the feature list, but it’s a good reminder of what you’ll lose

Step 5: State Your Reason

GetResponse requires you to choose a reason for closing your account from the list provided, which is relatively standard.

How to Cancel Your GetResponse Account - State your reason
You have to choose a reason before moving on
You can also type your reason in the box, but you don’t have to give many details. Once you select a reason, check the box that confirms you understand GetResponse will delete your data and close your account without offering a refund. Yes, that’s right, you won’t be getting a refund (more on that below).

getresponse-cancellation-terms
Read the terms carefully so you know what happens next

Step 6: Review the Retention Offers

At this point, you might think you’re finished. However, GetResponse will provide a range of retention offers to encourage you to hang on. Just when you think the cancellation is over… it’s not. I can’t blame them for trying!

getresponse-retention-offers
You might receive different offers depending on your account age and details
Honestly, these are pretty tempting offers that nicely address the reason (too expensive!) I selected for closing the account. The “Save $15” and “Take a break” offers would provide an immediate payoff, and the choice to scale down my plan would help if I were concerned about long-time costs. Although I turned them down, I think they warrant serious consideration.

Step 7: Close Your Account (Seriously This Time)

If none of the retention offers catch your eye, scroll to the bottom of the page and click No thanks, please cancel my account. That is if you can find it! It’s buried below much larger buttons as if GetResponse hope you might forget what you were planning to do at this stage.

How to Cancel Your GetResponse Account - final browser notification
Remember to check the final browser notification
You’ll get a browser notification reminding you of how much unused time you’ve prepaid for and asking if you’re absolutely sure you want to cancel. Click OK to complete the process.

Step 8: Check Your Confirmations

First, you’ll get a confirmation screen stating that you’ve successfully canceled your account.

getresponse-cancellation-confirmation
Finally, the cancellation process is over!
Almost immediately afterward, you’ll get an email confirming that your GetResponse account has been closed. I appreciated the double confirmation, so I didn’t have to worry about being charged again.

getresponse-cancellation-email-confirmation
This final email gives added peace of mind

Getting Help With Cancellation

I was curious to find out how strict GetResponse’s no-refund policy was. If I had prepaid for an entire year but canceled a few months in, would I really be out all that money?

Interestingly, the support representative told me that GetResponse considers situations like that on a case-by-case basis. But don’t expect too much; the criteria or circumstances that allow for a refund are not even remotely clear.

getresponse-refund-cancellation-anna-sonnenberg-12.png
It sounds like the no-refund policy might be flexible
Next, I wanted to clarify whether I would lose access to my GetResponse account immediately after cancellation. The support rep confirmed that the account would be closed right away (i.e., I couldn’t send more emails), but I could still access the account until the end of the billing cycle. Theoretically, this would give you a final chance to grab any contact lists you’d forgotten.

However, what happened when I closed my account was contrary to this. So I recommend making absolutely sure you have all the data you need before canceling.

getresponse-refund-cancellation-anna-sonnenberg-13.png
If I prepay, I expect to be able to access my data until the period ends

How to Get a Refund

Unlike many email marketing services, GetResponse doesn’t typically issue refunds. This policy is abundantly clear during the cancellation process and on the GetResponse terms and conditions page.

getresponse-refund-policy
GetResponse’s terms and conditions are crystal clear
According to GetResponse support, it’s possible to request a refund in rare circumstances. However, there’s no guarantee you’ll get your money back, even if you have prepaid for a year or two.

GetResponse’s official refund policy says, “we do not issue refunds, even if you cancel your account immediately after your credit card is charged for a new billing period.”

However, I would still recommend contacting them, explaining your situation and trying to get a refund. You never know, you might be lucky and be one of those ‘rare’ refund cases.

Best GetResponse Alternatives

GetResponse is one of our top-rated email marketing services in 2024, but it isn’t the perfect choice for everyone. Other providers have additional marketing features or lower monthly costs. If you’ve closed your GetResponse account and want to switch to another service, these GetResponse alternatives may work for you:

ActiveCampaign1

If you like GetResponse but want to get more for your money, ActiveCampaign’s Plus Plan has similar pricing (starting at $49.00 per month) and does more of the work for you. With ActiveCampaign Plus, you get hundreds of automation, email, and landing page templates, as well as advanced reports and spots for up to 25 team members.

Sendinblue1

GetResponse doesn’t have a free version, and the paid plans can get pricey. If you want to keep your costs low, Sendinblue’s Free Plan is your best bet. You can send up to 300 emails per day, add unlimited subscribers, access custom automations, and use advanced segmentation at no cost.

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AWeber1

Aside from offering one of the most generous free plans on the market, AWeber can help you grow your audience with a host of robust tools. The Plus plan, which starts at $20.00, features 600 beautiful templates, advanced email automation, and one of the best reporting tools on the market. There’s also a handy landing page builder with eye-catching templates to help you capture new leads.

Constant Contact

When you want one platform to handle all your digital marketing needs, Constant Contact’s Email Plus Plan is a smart choice. In addition to email campaigns and automated workflows, this plan includes a website builder, an e-commerce store, and social media posting. With a starting price of $35.00 per month, it’s cheaper than GetResponse Plus, too.

GetResponse Makes Canceling Hassle-Free

Closing your GetResponse account proves to be a straightforward task. Although the confirmation of cancellation might appear excessive due to its repetition, rest assured, the procedure remains easy to comprehend and navigate. While a refund for early account closure from GetResponse would be a preferable option, it’s worth noting that the platform duly emphasizes its policies of no-refund and data erasure in a transparent manner, well in advance.

So, now you’ve ended things with GetResponse, you’re going to need a new email marketing service to get things moving. My top recommendations, as mentioned above, are ActiveCampaign1, Sendinblue1,  and AWeber1, all of which made it onto our list of the very best email marketing services in 2024.

FAQ

How do I cancel my GetResponse account?

Go to the billing page and click the cancellation link to start the process. You will have to consider a few retention offers and confirm that you want to close your account several times to complete the process.

How much does GetResponse cost?

GetResponse offers a free plan, but it comes with quite a few limitations. If you want to access more of the platform’s features, I suggest you upgrade to the Plus plan, which starts at $48.38 per month. Depending on your individual needs, there are, of course, better alternatives to consider – check out my recommendations here.

Does GetResponse give refunds?

GetResponse has a no-refund policy. Although you may be able to request a refund in unusual circumstances, the terms and conditions state that you can’t get your money back.

What is the best email marketing platform?

If you’re looking for a service with automations and integrations on par with GetResponse, ActiveCampaign is probably the best option available to you. However, if you want to keep your costs in check, Sendinblue is a great alternative. Check out our list of the best email marketing services to learn more about this month’s top performers.

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