Quick Guide: How to Cancel GetResponse and Get a Full RefundTo cancel your GetResponse plan, follow these steps:
- Log into your GetResponse account.
- Navigate to the billing details page.
- Scroll down to the bottom of the page and click Cancel subscription.
- Review the list of data and features you lose when closing your account and click Yes, continue with cancellation.
- Select the reason for canceling your account, check the box next to the terms, and click the Cancel my account button.
- Consider the GetResponse retention offers before clicking No thanks, please cancel my account.
- Read the browser notification and click OK.
- Check your inbox for an email confirming the cancellation.
My Experience: Here’s How I Canceled My GetResponse Account
Lengthy but StraightforwardI found the GetResponse cancellation process fairly easy, as I could complete it through the dashboard without contacting a representative. But I’ll warn you; it took a while to complete. I had to confirm the cancellation over and over (and over) again. Here’s how to navigate the GetResponse account closure process:
Step 1: Log InFirst, you need to log in to the GetResponse account that you want to cancel.
Step 2: Find the Billing Page
From the main dashboard, click the account icon in the upper right corner. When the dropdown menu appears, click Billing.
Step 3: Initiate the Account ClosureOn the Billing details page, scroll down. Click the Cancel subscription link in the lower right corner. Unfortunately, there’s no option to cancel at the end of the billing cycle. Instead, the account closure takes effect right away, which isn’t necessarily a good thing. Be aware that when you start the cancellation process, that’s it. There’s no time to review your data or get your affairs in order – it’s over.
Step 4: Review Data and FeaturesNext, the platform automatically creates a list of all the data and features you lose by closing your account. As we explain in our GetResponse review, the platform’s feature list is pretty long – so you’ll have to scroll a bit to get to the end, but I get why they’ve done it. It’s clever to remind you what you’ll miss out on if you close the account. If you haven’t already downloaded your contact list, this is a great reminder to do so. When you switch to another email marketing platform, you’ll want to upload both your subscribers and unsubscribers, so make sure you’ve completed this step before you close your account. When you’re ready to cancel, click the Yes, continue with the cancellation link.
Step 5: State Your ReasonGetResponse requires you to choose a reason for closing your account from the list provided, which is relatively standard. You can also type your reason in the box, but you don’t have to give many details. Once you select a reason, check the box that confirms you understand GetResponse will delete your data and close your account without offering a refund. Yes, that’s right, you won’t be getting a refund (more on that below).
Step 6: Review the Retention OffersAt this point, you might think you’re finished. However, GetResponse will provide a range of retention offers to encourage you to hang on. Just when you think the cancellation is over… it’s not. I can’t blame them for trying! Honestly, these are pretty tempting offers that nicely address the reason (too expensive!) I selected for closing the account. The “Save $15” and “Take a break” offers would provide an immediate payoff, and the choice to scale down my plan would help if I were concerned about long-time costs. Although I turned them down, I think they warrant serious consideration.
Step 7: Close Your Account (Seriously This Time)If none of the retention offers catch your eye, scroll to the bottom of the page and click No thanks, please cancel my account. That is if you can find it! It’s buried below much larger buttons as if GetResponse hope you might forget what you were planning to do at this stage. You’ll get a browser notification reminding you of how much unused time you’ve prepaid for and asking if you’re absolutely sure you want to cancel. Click OK to complete the process.
Step 8: Check Your ConfirmationsFirst, you’ll get a confirmation screen stating that you’ve successfully canceled your account. Almost immediately afterward, you’ll get an email confirming that your GetResponse account has been closed. I appreciated the double confirmation, so I didn’t have to worry about being charged again.
Getting Help With CancellationI was curious to find out how strict GetResponse’s no-refund policy was. If I had prepaid for an entire year but canceled a few months in, would I really be out all that money? Interestingly, the support representative told me that GetResponse considers situations like that on a case-by-case basis. But don’t expect too much; the criteria or circumstances that allow for a refund are not even remotely clear. Next, I wanted to clarify whether I would lose access to my GetResponse account immediately after cancellation. The support rep confirmed that the account would be closed right away (i.e., I couldn’t send more emails), but I could still access the account until the end of the billing cycle. Theoretically, this would give you a final chance to grab any contact lists you’d forgotten. However, what happened when I closed my account was contrary to this. So I recommend making absolutely sure you have all the data you need before canceling.
How to Get a Refund
Unlike many email marketing services, GetResponse doesn’t typically issue refunds. This policy is abundantly clear during the cancellation process and on the GetResponse terms and conditions page.
According to GetResponse support, it’s possible to request a refund in rare circumstances. However, there’s no guarantee you’ll get your money back, even if you have prepaid for a year or two.
GetResponse’s official refund policy says, “we do not issue refunds, even if you cancel your account immediately after your credit card is charged for a new billing period.”
However, I would still recommend contacting them, explaining your situation and trying to get a refund. You never know, you might be lucky and be one of those ‘rare’ refund cases.
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