SiteBuilder Review

Want to try SiteBuilder? Get on it!
8.2/10
Visit Site
Want to try SiteBuilder? Get on it! Visit Site

Platform Score

8th Ranked 8th from 25
8.2 Ranked 8th from 25
  • Detailed Scores
  • User Friendly
    8.5
  • Templates
    9
  • Features
    8.5
  • Pricing
    8
  • Support
    7

User Reviews

  • Dalis Paige

    8.0
    SiteBuilder Review

    I have NEVER worked with a more inconsiderate, rude, & unprofessional company. I had a website/ecommerce store through sitebuilder for over a year & a half, solely because I kept giving them chances. There were more than 4 different months that the y locked me out of my website backend, shut down my site, & wouldn't respond to my emails EVEN THOUGH MY PAYMENT STATUS WAS UP TO DATE. Once they finally replied days later (which is days of me losing business), all they had to say was that they weren't sure why that happened, and they were unable to give me any kind of credit to repay me for the loss of business and/or days that were fully paid for yet unusable. NOT ONLY do they overcharge an INSANE amount for each upgrade, but they often double charge your account every month (they will refund it 3-4 days later, but without any apology or notice of the double charge.)I have NEVER gone out of my way to write a bad review on a service, product, or anything else that I haven't liked.. so for this to be my first negative review written on anything EVER, is a huge indicator of just how disrespectful this company is.

  • Sarah Fiorenza

    8.0
    SiteBuilder Review

    Any time I have ever had a problem or a question on how to do something, tech support cannot answer or help me. Its so bad that the people that are there to help never can. I don't get it. I definitely wish I went with another site.

  • inga fauna

    8.0
    SiteBuilder Review

    Not only did they do that, their interface and editor is a pain in the butt. Once you select something to edit, a huge pop up box appears and covers 20% of the page. You have to close it manually ever single time. Customer service is a joke. Copy and paste answers and auto generated responses.

  • Bonnie Rudner

    8.0
    SiteBuilder Review

    Having a website that is easy to set up does not matter, if I cannot get into my emails. I have had this website for app. 10 months, but a couple of weeks ago, my email screwed up. I have emailed SiteBuilder, and have live chatted with them a few ti mes and always get the same response......Someone will get back to you within 24 hours. This has been going on since Dec 23rd. I NEED to get into my emails.....this site is for business, and I need to contact ppl. I do not have their email addresses elsewhere! It would be nice to have human contact via telephone. Very frustrating to only chat each time. And US customer service would also be nice. Really tired of the outsourcing. My advice???? Do NOT use Site Builder!!!!!

  • Steve

    8.0
    SiteBuilder Review

    This company Site builder and its sister co's fraudulently takes from bank accounts...BEWARE !!!!!

  • Cathy Daniels

    8.0
    SiteBuilder Review

    I have no experience and found it not user friendly. I cannot get customer support to answer any questions. I'm told to do something one way - it doesn't work. Someone else tells me another way - it doesn't work.This continues two or three more time s then I'm told to undo some of the things I was told to do at first. Guess what? It still doesn't work. I've been working on this for one year and I am still not published. I've put so much time into this I can't start over with someone else but it looks like I will have to. I even asked for just one person to help me and I would pay (like a site tailor) but received no response !!! Big surprise!

  • RILEY D EVANS

    8.0
    SiteBuilder Review

    POOR , POOR WEB HOSTING AND LIED TO ME FOR A WEEK SAYING THEY WOULD GET THE WEB SITE BACK UP AFTER THEY FORGOT TO REGISTER THE DOMAIN NAME AFTER FIRST YEAR.

  • alecia gorst

    8.0
    SiteBuilder Review

    would not recommend this site to anyone.1. Poor communication dealing with different people all the time. I spoke with 10 different people over one problem.2. They had advertised free $375.00 advertising credits..but never got it, and t hey will not honor it.3. I Paid for the Ecommerce store option for 2 years with start up discount, and later realized I ONLY have 25 product maximum upload and need to upgrade $$$$$$ if I need more products uploaded. I never new there were different options with the Ecommerce store. These options were never given to me at the start of choosing the plan. If you wish to have coupons and more detailed Ecommerce shop, then I would need to upgrade $$4. False advertising5. Continues to false advertise, and the constant problems.6 They are too quick to charge your card.I would never recommend this site to anyone. Its been a full on headache ever since. I have asked for a full refund and they wont refund. They keep refereing me to the terms and conditions.A total cry and a waste of time.

  • chaz ames

    8.0
    SiteBuilder Review

    Dont use Sitebuilder costumer service will ignore you and search engines will ignore your website. Use your money with a better more established company. Very disappointed

  • Chaz Ames

    8.0
    SiteBuilder Review

    Correct very very bad costumer service often they just copy and paste lines also your site will not show up on search engines even if you pay extra very disappointed

  • Zaira

    8.0
    SiteBuilder Review

    https://www.trustpilot.com/review/sitebuilder.com

  • studija8@gmail.com

    8.0
    SiteBuilder Review

    please please avoid these thieves, nothing works, 0 costumer service,nobody answers my emails, lost my money

  • ryq

    8.0
    SiteBuilder Review

    There's no rates or costs on this site. When I ask they say I have to sign up to find out how much they charge. One can't sign up without a credit card.Are you willing to give someone a credit card and only THEN find out what their charges are? Do you wonder about THIS site and their ratings for such a site.The BBB warns about this site. One can get an A+ rating with the BBB merely by responding to complaints without any resolution. Here's the info:BBB Business ReviewTHIS BUSINESS IS NOT BBB ACCREDITED. Sitebuilder.com, Inc. Additional Locations Phone: (202) 529-3000 ! THERE IS AN ALERT ON SITEBUILDER.COM, INC. ! BBB® NR Rating On a scale of A+ to F Reason for Rating BBB Ratings System Overview

  • Richard Wright

    8.0
    SiteBuilder Review

    Called to get customer service, provided Representative with my number (just in case). Of course got disconnect (overseas call - India maybe), of course did not get a call back. Emailed Customer Service to get help. Received and autoreply - We at SiteBuilder service over 10 million account and cannot not get to you for up to 48 hours, actually took closer to 84 hours - not a good show of Customer Service (just starting out). Had a problem with the site freezing, could not edit, save or get out of the page. Had to exit via internet tab, therefore loosing all updates entered on that session. Setup chat... after waiting 20 minutes did not get chat session started. Closed chat, setup another chat session, another 30 minutes go by... that's close to one hour of non-productivity (you do the math). Although they do have a really good website - great templated, very user friendly with feature you would find at a much more expensive site, It is really a shame the customer service lead to a problematic situation for someone how wants to get things done.

  • Adrienne Dymesich

    8.0
    SiteBuilder Review

    I built a website using this company that I really liked. It was fun to do and proved very effective for our bussiness. However one day, after three months, I could not login. It just said "user could not be found". There was the end of the good expe rience. The support only gave me links to change my password and then user email for the login. None of this resolved the problem! Same message and unable to edit my site! Now they do not answer my emails or my phone calls!!!! I have no idea what to do but start all over somewhere else. A good web site takes a LONG time to build and fine tune! Now I doubt that I can even get the same web address that is a part of my sales contact everywhere! You would think that they would be able to fix this and not just give up and block me! Don't use them!

  • Cassie's Collections

    8.0
    SiteBuilder Review

    I was charged for an add-on I did not authorize and after several emails, they refunded money. I then sent then an email to do not charge for future purchases and they gave me all this stuff for "free". Turns out, it wasn't free, they charged me 3 t imes in one day for stuff that I don't even know what it was for. In my book, they illegally charge for whatever they want to without authorization for permission.

  • Steve Walden

    8.0
    SiteBuilder Review

    Just an FYI, but since the sitebuilder tools are web based, the issue is not Mac vs. PC, the issue is the browser that you are you using. If you are using the default Mac internet browser (safari) then that is your issue. Trying installing Chrome, or Firefox and use sitebuilder with one of those browsers and see if that resolves your issues with Sitebuilder.Later,Steve

  • Mordechai Chern

    8.0
    SiteBuilder Review

    The Site Builder itself isn't bad, but their customer service is sleazy. I contacted them asking for a refund and they said they'd said one, but in their e-mail they mentioned that they'd automatically upgraded me to a monthly plan. They then charged more on my card without sending a refund. These guys suck, spend your money on SquareSpace or Wordpress.

  • Simon Aston

    8.0
    SiteBuilder Review

    i wouldn't upgrade. I have premium package & it looks awful on my mobile. I am now looking to change again. Sitebuilder, keep blackwalling me & acting dumb. It is not mobile responsive, doesnt change to any machine. Very slow & not very helpful customer service

  • Donald Kelsea

    8.0
    SiteBuilder Review

    The basic mechanics of the site are fine but they have no site search available. This support is the worst I've ever used.Chat and email only and they never seem to understand a simple question. I have to learn everything on my own. some things they told me I couldn't do I ended up doing. The font editor is the worst I've ever used ; seems to have a mind of its own. I have put 40 hours into it so I hate to give up. The few Questions I was able to get answers to were too technical for me (involving HTML) which is why I'm using a website builder.

  • Advocate for Freedom

    8.0
    SiteBuilder Review

    While you can technically get a free site, it will be www.websitename.myfreesites.net. This is effectively the "trial" they mention, is linked to their site, and doesn't seem to appear on any searches I've tried. From reading the info before starting , I was led to believe I'd get a www.websitename.com for free. Then I was prompted to pay for premium features, including getting that domain name, which by the way isn't free. After trying to exit the page, the discount offered to purchase the upgrade changed from 30% off to 50% off. This marketing tactic has always driven me insane, and now I'm gonna exercise my voice on it, using something that is truly free - speech.TL;DR Don't trust sites that use the word "FREE" a lot then try to charge you.

  • Keith

    8.0
    SiteBuilder Review

    Five days later no response or upgrade (disputed) via Paypal granted immediately by Paypal (usually means I was not the 1st one) and then I got a response. All and all if you can't use it, it deserves 0 stars

  • Jeff

    8.0
    SiteBuilder Review

    I was very happy with the site I was able create. It appeared very professional.The problem I had was trying to upgrade. After 4 days (eternity by today's standards) my account upgrade was still in process. When I emailed billing, the response (24 hours later) stated it should only take 1-2 days and to follow the links for live chat if there were still issues. The link did not provide any sort of live chat.

  • Dianne Hanlon

    8.0
    SiteBuilder Review

    I have searched and searched for SiteBuilder video tutorials. Above, it states there are customers can access online help and tutorials through their website. As far as videos go, the only thing I can find is a 1.12 minute advertisement for SiteBuild er/ Their website has a lot of wonderful Q & A how to's, which are simply written and easy to follow, but I am a visual learner and would really like to watch some how to videos. If there are SiteBuilder videos, please direct me to them.

  • Rabecca Cormier

    8.0
    SiteBuilder Review

    I used Sitebuilder.com to initially set up my website and now they will not let me transfer to another hosting company. Their call center reps are always the same two people and they refer all complaints and requests to a "technical support team" wh o are not on site, have no phone number, and who do not reply to emails and who (let's be real)...DON'T EXIST. Basically, if a customer calls wanting to switch to a new host or cancel services, they deflect, deflect, deflect, and dodge, dodge, dodge the person and DO NOTHING to get the account any closer to switched than at the beginning of the phone call. My business partner have called them well over 20 times and they always do the same thing...just try to get us off the phone with a promise of a call back (which never happens) or with the promise of an email with some "magical code" that will allow us to switch it over to our new host...except the new host is saying that the numbers are NONSENSE and Do and Mean NOTHING. This company is SUCH A SCAM. Our site is down and the new one can't be put up. Please Help Us. WE ARE LOSING BUSINESS DAILY. Can we sue this company for LOST REVENUE? I am so discouraged. My business is a relatively new business and this disgusting poor excuse for a company is going to RUIN ME before I can even get started. I CAN'T AFFORD TO FAIL. I AM JOBLESS AND STRUGGLING TO GET MY BUSINESS GENERATING DECENT INCOME. The website I had with Sitebuilder was so low quality looking that THAT was making me lose business...now I have NO SITE....How can I flourish with NO WEBSITE. I have a beautiful new website created on wix.com all ready to go.....but Sitebuilder is HOLDING MY DOMAIN (THAT I RIGHTFULLY OWN) HOSTAGE! Please Please Please HELP ME FAST!

  • Wallow

    8.0
    SiteBuilder Review

    Can we use the site for free without paying?

  • Shara Martin

    8.0
    SiteBuilder Review

    I was honest when first starting my site that I was not an expert. I could even use a Set up your site for Dummies. And I take responsibility for not doing my full due diligence before choosing SiteBuilder for my website. I did finally get my site built as far as information, layout etc. which I was very happy with. Not happy how long it took with an archaic system of only chat or email being the ONLY form of communication with Customer Service. But, they were absolutely no help in answering the questions I had to set up my Store. Inadequate is more like the word. And it takes FOREVER to get responses. In this day and age Customer Service should be available via phone, not just chat or email. I have been trying to get my Domain name back that I purchased outside of Site Builder months ago. It has been 7 days and I still do not have what belongs to me. Please know I do not usually write any type of review for anything. But, my level of FRUSTRATION with SiteBuilder is on a scale of 1 to 10 at like 500. It was a huge mistake for me to choose them. Others may be happy which is great for them. But, for someone that really does not know how to develop a site. This is a horrible site to choose.

  • John Griggin

    8.0
    SiteBuilder Review

    It took hours for me to build my website, not sure if I chose the wrong template or if it's not possible, but I could not simply copy and paste pictures onto my site like I would have liked to. Everything needed to be downloaded first. Text was easy to copy and paste.

  • Shauna Small

    8.0
    SiteBuilder Review

    I choose this company because I read great reviews, now I think they are all lies. They must have a department that just goes through and writes good reviews for themselves to promote their crappy business. They are located in the United Kingdom so I have NO recourse with the Better Business Bureau. I have been requesting for a month now to cancel my order to NO AVAIL. They are holding me hostage!! Their billing practices are shady. I signed up for a monthly fee and they charged me over $100 for the year. I wrote to them that none of their templates work for my business, because all their templates are identical to each other, their selection is not as great as I read. Still they will not release me from their nonsense. IS it really that hard to just comply with a client and cancel their order for them??? How ridiculous.

  • Mary J.

    8.0
    SiteBuilder Review

    Whatever sitebuilder lacks - if you mention it to them they immediately go up a level and address the situation or themselves. There is usual fast response even in a issue which is not obvious to all. It is clear they are racing to match customer sat isfaction/needs. for example - some of the answers to FAQs are not relevant and one may not get the response from the `human` support team that on wants so if you mention that - which I did - then they responded as desired and also gave me the answer to whatever question I had at the time

  • Simon

    8.0
    SiteBuilder Review

    We are absolutely thrilled with the website and it looks so professional. It was great fun creating it and we have benefited from a big financial saving as we didn't need to pay a web designer which as a new business is very important.The SiteB uilder software is far superior to any of your competitors and I know that as a fact, as I tried many of them. I am also impressed with the simple content management system, which even I, a complete non-techie can use with ease

  • Willam S.

    8.0
    SiteBuilder Review

    Site Builder is unbelievably easy to use and has all of the features you need to set up a successful e-commerce site. Whether you are a computer whiz or a complete novice you will be able to use Site Builder. The whole package is very user-friendly a nd completely intuitive - everything is where, and works how, you would expect.

  • Peter

    8.0
    SiteBuilder Review

    I like using this program.I have been a faithful user of Yahoo! Sitebuilder since 2007 or so. I wish the creators would be more clear on their sites FAQ as to how to fix some of the errors. Sitebuilder is also very reasonably priced - I did not have the resources to get my e-commerce site up and running but Sitebuilder made it possible. I am very grateful to you guys and i hope you will keep it that way

  • James

    8.0
    SiteBuilder Review

    I love SiteBuilder. I love the website, the application and the whole customer support feature. The site used to work perfectly well, the builder was easy to use and flawlessly. The script they use is easy and bug-free. This was my choice sitebuilder , however, I switched to MAC and now I cannot use it as flawlessly as I used to. I don’t like to keep on switching computers and thus I beg you guys, Please create SiteBuilder application for MAC users that performs as flawless as the PC counterpart… Nevertheless, this is perhaps one of the best sitebuilder I have used.

To all the 34 user reviews

Overview

Why Choose SiteBuilder.com

WebsiteBuilder.com features an easy to navigate dashboard with lots of customizable design tools, and a simple, honest approach.

With little to no previous knowledge, it allows you to create a decent website for your blog or business without writing a single line of code.

The process starts with customers selecting a free lifetime domain and proceeding to choosing a template from thousands of available options.

Why Choose SiteBuilder?

  • Free Domain Name
  • $300 Free Advertising Credits
  • No Skills Required
  • Over 10,000 Free amazing Templates
  • Tons of Add-ons

The Review Factors:

Pricing

8

SiteBuilder offers 5 different plans to choose from, all of which are reasonably priced. While the free plan is fairly limited, the pro plan removes that limitation by allowing you to add as many pages as you like, and by removing ads. The Premium and eCommerce plans cover all of the basics, with additional SEO tools, free email addresses and priority support. Note the only the eCommerce plan allows for transactional activity, as it’s name implies.

Like most online service providers, the prices listed on the SiteBuilder website only apply to the first term of service, which is why we recommend going for a long term subscription. While the rise in price s not overly dramatic, it does add up to nearly double the initial price, depending on the plan you choose.

  • Free $0 /Month
    • Domain Name No
    • Website Builder Yes
    • Website Templates Yes
    • Remove Ads No
    • Free Email No
    Get Started
  • POPULAR Pro $4.99 /Month
    • Domain Name Free
    • Website Builder Yes
    • Website Templates Yes
    • Remove Ads Yes
    • Free Email Yes
    Get Started
  • eCommerce $11.99 /Month
    • Domain Name Free
    • Website Builder Yes
    • Remove Ads Yes
    • Email Setup Yes
    • SEO Tools Yes
    • Priority Support Yes
    • eCommerce Store Yes
    Get Started

Templates

9

SiteBuilder.com offers thousands of free, customizable templates with a professional, clean and crisp look and feel, pre-built to provide a quick setup for blogs, portfolios, CV’s or E-commerce – you name it! Most of the templates are reasonably weel designed, while others could use a touch of class. Luckily, with the website builder you can customize any of the templates to fit any style you want.

sitebuilder.com website builder templates

Templates are grouped into different categories. A sample of the categories available includes;

  • Hotels & Travel
  • Lifestyle
  • Music & Entertainment
  • Night Life
  • Pets & Animals
  • Photography
  • Professional Services
  • Restaurants & Eateries

Multimedia

Sitebuilder.com features amazing galleries that support both videos and images.  Artists will find it ideal to display their creative masterpieces using the built-in galleries and customization options available.

The Website Builder

The builder is the crown jewel at SiteBuilder.com. While it is not as flashy as we might expect, it is packed with great tools. You can tell they’ve put a lot of thought into placing important elements where you can see them, with an easily accessible Help option at the top right hand corner.

sitebuilder2

Frustration begins when some things take forever to load. Nevertheless, the styling editor is a piece of art. It lets you customize almost every aspect of your template without writing a single line of code. Some of the changes you can make to your template include;

  • Customize the header spacing.
  • Adjust typography settings for the entire website.
  • Customize the logo height, font and letter spacing.
  • Change the navigation’s background, type and hover
  • And many more!

Features

8.5

“Website Without SEO is Like an Engine Without Fuel”

SiteBuilder has taken bold steps to make sure that the websites created on their platform are SEO friendly. The SEO plan is designed specifically for Google and Bing.
There is an informative SEO eBook available as an add-on. This is handy if you want to understand the basics of SEO, and more particularly if you are looking to promote your SiteBuilder.com website online.
Other cool features that make SiteBuilder stand out include:

  • Custom contact email associated with the domain.
  • Mobile Support-Websites built using sitebuilder.com are fully responsive regardless of the device size.
  • Web Statistics- Sitebuilder.com offers a powerful Google Analytics integration, which allows site owners can have up-to-date information on how their websites are performing right from the admin dashboard.

User Friendly

8.5

Easy as 1-2-3!

When SiteBuilder.com came into existence, the market for Website Builders was flooded. To survive in such a market, there was need to exploit the niche. SiteBuilder.com revolutionized how websites were built in that they made the process easy and fun.

The drag-and-drop and click-to-edit options make the HTML editor look archaic. Users with little knowledge in HTML could now create fully responsive websites without a drop of sweat.

Support

7

The customer support page has exhaustive FAQs where customer can get their questions answered without contacting a care agent.

Customers can also access online help and tutorials right from their website administration panel.

Although their customer service representatives are friendly, helpful, and knowledgeable, they do take a long time to answer. This may be another argument in favor of the Premium or eCommerce plans, which include priority support. The lack of an instant chat feature is a major disappointment.

Visit Site

Review Summary by Robert Turner

PRO’S

CON’S

  • Comes with free trial
  • Free domain name
  • Thousands of templates available
  • Mobile friendly
  • Over 500MB free storage space
  • Lacks live customer support
  • Builder loads slowly

SiteBuilder.com offers an easy-to-use builder and thousands of templates to choose from. The site builder is perfectly modern and enables to create decent quality websites , but its potential is yet to be fully harnessed.

sitebuilder5

  • Starting Price: $ 0
  • Setup Time: 15 Minutes
  • Free Trial: 14 Days

Review Summary by Robert Turner

0/5 (2 Reviews)
  • Starting Price: $ 0
  • Setup Time: 15 Minutes
  • Free Trial: 14 Days

PRO’S

CON’S

  • Comes with free trial
  • Free domain name
  • Thousands of templates available
  • Mobile friendly
  • Over 500MB free storage space
  • Lacks live customer support
  • Builder loads slowly

SiteBuilder.com offers an easy-to-use builder and thousands of templates to choose from. The site builder is perfectly modern and enables to create decent quality websites , but its potential is yet to be fully harnessed.

sitebuilder5

Write a Review

What do you think about SiteBuilder Review?

Leave a Reply

Your email address will not be published. Required fields are marked *

Your Score*
Loading...

Every review is personally checked by our team. If we find it is truthful, we will post it.

Top 3 Alternatives

Compare with the top alternative